I've been to this store a few times. Had my paint colour…read morewell matched, was advised of when the sales were happening, paint quality was great.

NEVER EVER shop at Dulux paints on Weber Street North Waterloo! The owner GARY MCQUILTAN is a DICK!…read moreI was prewarned not to shop at his location but unfortunately, I did to be a good neighbor and match our garage doors with the same shade. He is worse than I heard. I purchased a can of paint that was not the correct shade. I tried to discuss this with GARY MCQUILTAN and he was angry, unreasonable and would not even have a conversation with me. The solution I was hoping for was for him to replace the can a paint with the correct shade/formula. He walked away from me and said he "won't" do anything for me... his behavior was disgusting and unprofessional. NEVER EVER shop at this location. GARY MCQUITAN is a DICK! Karma will come his way....horrible business owner!

Met with Peter for help on paint choices for our cottage. Several rooms and outdoor areas need an…read moreupgrade. Benjamin Moore has always been our Go To but haven't had this kind of project for a number of years. Peter cheerfully (and patiently) steered me through all the product types ( and helped with colour choice). He organized my purchase for future reference and carried everything out to my car. Great experience! Thanks so much. LM Burlington

So far one of my fave locations to visit as I do go to various cities and we are in need of paint…read more Dulux is the mark of professionalism and awesome customer service. They have little events every so often which is really cute.

We are interested in adding an addition and wanted to check this out! We reserved a spot for their…read moreopen house which was amazing! It was laid back and so chill. The open house was a full on bbq capped off with an ice cream truck from one of their blinds suppliers! We toured the factory & adventured into a few bunkie models. We loved the tongue & groove boards which makes the bunkie project quick and efficient. It's like life- size Lego! Staff were excellent and answered all your questions. Material is Vancouver Spruce from out West! Support Canadian!

Hi! I would like to express my appreciation for the above and beyond what is required help I…read morereceived from Wanda , the customer service cashier. She was so kind and helpful to me in regards to my inquiries about a product. What an outstanding quality of service she gave! She made my day! I hope the store owners appreciate her worth! Thank you Wanda! Danielle Poirier

A great Home Hardware location. The selection is not as large as some of the bigger stores, but the…read moreservice and knowledge of the staff is terrific: they have helped me in countless ways over the years and I can't recommend them enough.

Excellent service. Had to drive 11/2 hours to pick up a door. Home depot would not ship to a closer…read morestore. Called the store in Waterloo and Russell picked out our product and had it waiting at service desk when we arrived.He met us at counter as soon as we arrive. He is very professional and courteous as was our checkout clerk.Wish all your employees at other stores ie Woodstock , London had the customer service skills your Waterloo store has. Thanks again Russell !!!!

I had a great visit yesterday at the waterloo location, on king street…read more I went to get some information on custom blinds. I dealt with Amie. she was very knowledgeable about the product, friendly and helpful. I got my blind ordered with the right care and understanding. I highly recommend, if you need blinds see Amie. Thank you Amie great job.

Great staff, quick customer service. I go out of my way to buy most of my paint here. Good pricing…read moreand some decent pomo sales.

We recently used their design team to do a renovation on our bathroom, we had a rep come to our…read morehome. Talked with him what we wanted done, he measured and took notes. When we signed the contract with them, the nightmare began. We signed in July 22/2021, they didn't start till August 31st. When they delived the materials there was only the driver to unload, there were big pieces, the contractor was supposed to be here to receive it, but he didn't come to make sure the materials were right, my brother that had paid for the work had to help him unload, they were paid $15,000 for the job and he had to help unload it! The contractor was being paid for the job didn't borther to show up and do his job, the counter to be installed in our kitchen was cut 4 ft too short, the shower was wrong, the cabinet was the wrong colour that we had picked out . The contactor was very spuractic when he would come to work, he would say he would be there at 1pm he'd show up at 4pm, after I cleared my schedule to be here then he'd show up late. Many times he would come at 5pm and stay till 8pm, who works on that type of schedule ? It was very much disrupting to us, especially when I'm caring for our elderly parent. Then when the job was finnaly done we wanted to return the leftover flooring that they estimated that we would need , there were 2 boxes of un-opened flooring they would take it back however they wouldn't refund the money that was paid for it. We had paid over $15,000. to do the renovation, we had to keep checking what he was doing the cabinet was installed wrong the put the unit that had for a shelf under the sink drain, then there was no shelf markings in the other unit. It took 6 weeks to do a small bathroom and for the amount that was paid. When they removed the bath tub its was around 8 pm, they put wood and crap in it that they removed in it and left it on our lawn by the house for 4 days, we were embrassed to our niegbours that no care or consideration was given to how our property was left. Do your due diligence before doing any renovations with them.

nice small neighborhood hardware store. Has everything that you need. Clean and well stocked with…read morefriendly staff.