A storage facility doesn't have to do much. You rent the space, make sure the tenant's bill is paid and keep the property maintained. The one thing you SHOULD do as an owner is to give your customers a good experience. Cloverdale Mini Storage fails this miserably.
We lost the key to our aged and infirm relative's storage facility. We have a power of attorney and have been handling all of his business, since he is unable to now, using that same PDF file. Rather than be reasonable about the situation, the manager and owner refused to cut the lock saying the legal risk to them would be too great. But, if we could produce a hard copy, notarized power of attorney document, they would do it. (this, on Memorial Day weekend!) We traveled from LA up to Cloverdale, and no question it was our fault not having the key, but they refused to consider any option. We have handled medical and real estate business with this PDF copy--all completely legal and how business is done today. They refused to speak to our relative, even refused to let us set up a Skype where he could speak to them real-time. so we have to come back at no small expense because they DO NOT CARE about their customers. There are plenty of storage options in the area--go there instead. read more