Disappointing Experience After 4 Years of Loyalty…read more
I've been going to Nails by Vivian for over four years. My mom and I were both regulars, and we always had a good experience with Vivian herself. Unfortunately, my most recent experiences changed that completely.
In May, I got Gel X nails for my graduation. I showed a photo of exactly what I wanted, but the result was way off. I left disappointed but didn't say anything at the time out of respect for the long-standing relationship. After showing the nails to several friends who confirmed it was a bad job, I called to share my feedback. I had paid \$75 and ended up spending another \$60 to have them redone elsewhere. Vivian was understanding and told me she would "take care of" my next visit.
That visit was today--and it ended my relationship with this salon.
Vivian was out of town, and her husband took over my appointment. Although he told me the salon was fully booked, it was nearly empty when I arrived early. He took me right away, but from the moment I sat down, I felt rushed. He kept pressing me to choose a color--something they've always known I take my time with.
After trying one color and not liking it, I went to choose another, and he snapped, "You still haven't picked a color?" Then added he had other customers coming--as if I wasn't one. Keep in mind, I was there to fix a \$75 set that I had already paid for and was unhappy with.
When I asked for chrome powder, he got visibly annoyed and said, "What does she want now?" The tech explained, and he told me it would cost extra. I gave up and just asked her to finish with regular polish.
When I asked if we were all set, he told the tech I was paid for. I walked to my car to grab cash to tip the tech, and as I was leaving, he called out, "What, no tip?" I told him I was getting cash, but the comment was incredibly rude and uncalled for--especially for a correction visit.
I tipped the tech and left, knowing I'd never return.
After four years of loyalty, I expected to be treated with basic respect. This experience was frustrating, uncomfortable, and completely disappointing. I can no longer recommend this salon.