Delivery was on time, price is reasonable. Customer service was friendly. The bed we rented was…read moreworking fine.

Based on my personal experience, this organization is below average…read more Delayed Responses: There were consistent, unreasonable delays in obtaining responses to inquiries, significantly prolonging the resolution process. Inadequate Communication: General correspondence lacked clarity and professionalism, contributing to a disorganized client experience. , Incorrect Inputs: Staff provided inaccurate information and formally documented statements that were factually incorrect. Insurance Misrepresentation: Staff incorrectly attributed these errors to external insurance requirements; however, verification confirmed that the insurance provider made no such stipulations. Refusal to Provide Documentation: When I formally requested that the staff substantiate their claims regarding the insurance requirements in writing (outlining the "Who, What, and Why"), the request was met with unfulfilled excuses and refusal. Lack of Accountability: Requests for management intervention or clarification were consistently met with administrative excuses rather than constructive solutions.

Decent place. Large selection of medical items/equipment. Decent service. On the pricier side,…read moreespecially for rentals. Rental prices aren't clearly posted. Initially chose this because I was running errands in the area. Would come here again if there were no other options, but I think next time I'll check out another med supply store in the South Bay.

Never call when they say they will. I had to remind them about my delivery. I'm just not satisfied…read more I spent a lot of money cash and I was not not happy so I will not be going back there.

Great service and mobility scooter! They were very responsive and delivered right to our airbnb.read more

From the owner: Experience the San Francisco Bay Area like never before with our premium mobility scooter rentals…read more Whether you're exploring the vibrant streets of San Francisco navigating the bustling attractions of San Jose or Napa Valley our scooters are your ticket to freedom and adventure.

Very smooth experience and good selection at short notice. I needed a wheelchair for my mom for a…read moretrip and they recommended a light folding version easy to move in and out of the car. The trip was successful thanks to the wheelchair.

today carlos torres, wonderworker, repaired my irreplaceable scooter that refused to charge.. we…read morehad tried everything without success but within two hours carlos repaired the charger, put on new arm pads and fixed the lights. carlos of mobility city, only twenty-five years old, was trained by his uncle, a mobility technician with twenty years experience. carlos did the work and cheerfully, patiently, answered all my queries about how he had become so talented at such a young age. melissa, the receptionist, was pleasant and helpful as well. in a world with much incompetence and dishonesty, i was delighted to receive true service by mobility city, milpitas. thank you, thank you! sherril

Stopped by after thinking my scooter tire was leaking. The team checked it out and found no issue…read more-- super fast, friendly, and helpful service! Definitely appreciate how easy they made the whole thing.

Mr. Scooter charged my friend for his 2 stroke moped:…read more $270 for a carburetor clean (easy job, takes 30 mins and a bottle of carb cleaner) $5 for coolant (AN AIR COOLED BIKE DOESNT USE ANY COOLANT.. AT ALL!) $5 for transmission oil (I pray they didn't just top off the oil, otherwise it will leak through the seals all over the clutch and cvt, also the bike doesn't need gear oil for another 10k miles) $13 for 2 stroke engine oil (you can get a big bottle for the same price) $70 for a battery (you can buy them for $20) $11 for a spark plug (they're usually 3-5 dollars). $680 total for a carb clean, battery, and small things that the bike didn't need at all. Extremely overpriced and unnecessary services. I understand that this is a business but this is either robbery in broad daylight or Mr Scooter doesn't know what they're doing. Please do your own research before bringing your bike to a shop, all this could have been done in an afternoon with a youtube video. I don't want you to be the next victim

Great customer service: friendly, welcoming, knowledgeable. I went in to ask questions about…read morerolators and they walked me through all the different kinds. I wanted to take a rolator out to my car to see if it would fit and how easy it would be for me to lift it into my trunk. The gentleman carried it out to my car and let me try to load it. It was easy to do. I didn't go in there to actually purchase a rolator that day, but I did due to the great customer service.

We had bought a recliner from the store, and it was amazing…read more Ask for Jay, as he explained us very well the different options available and was helpful in clearing our doubts. I had recommended this place to one of my friend as he wanted to buy comfortable bed for his parents. And from what I hear from him he is also very happy with his purchase. I think the store has many value for money products. Highly recommend!

The customer service was very friendly and helpful. The bed worked perfectly with no issues during…read moreuse. The delivery person was punctual, friendly, and responsible. Overall, a great experience -- I would definitely recommend this company.

All of it! Delivered on time and picked up on time. The…read morepeople are very nice and efficient to deal with.

I've been to different repair motorcycle shops in SF and this is the best one no doubt!…read moreThey not only helped me out with my vespa they also gave me advice on how to make sure I did not have the same problem again. Everyone there is absolutely amazing and they go above and beyond with their customers. Highly recommend

Barry is amazing! He took the time to explain all my options and got our beautiful Vespa, Sophia…read moreFrancesca di Vespa, running again! Kudos to you and your team.

I took my bicycle to Bicycle Express thinking I needed a new front tire. Eric quickly identified…read morethe issue and let me know I only needed a new tube, so the repair cost much less than I expected. They also cleaned up my rusty, greasy chain, and the bike looks great now. I've definitely found my go-to bike shop--highly recommend this place!

went in to get my breaks serviced, said it would take 1 hour and ended up waiting for 2 hours and…read more30 minuets. They started working on my bike an hour after I had already been their since they were just talking and not doing their job correctly highly suggest to not go.