Huge appreciation to the maintenance team... ESPECIALLY to HECTOR !!!!!! Anytime I put in a request the team is on top of it! I put in the request on the reliant app, they acknowledge it, and Hector always fixes it in LESS THAN 24 hours. I usually just have minor issues. Nothing serious but I am thoroughly impressed! I've lived at other apartments where they take their sweet time with no communication. Appreciate the entire team and Hector!! read more

Riky is great. Other than that, everyone is just doing the bare minimum and don't really care about you and you really feel it. Since I moved into the courtyard apt I have realized what a shitty place this is. Save your hard earned money and go elsewhere. I asked for a closer parking space for my 70 year old mother and disabled father bc we live on level 3 and her parking space is level 2 still technically, (the furthest space you can possibly getfrom our unit) and Alyssa said my mother would have to take a day off work and get a doctor's note in order to change the spot - she also said there are no more spots, even though level 3 has the most units that are vacant in the whole building. Before I transfered to this unit with 2 more new members to the building, Riky was the only one who offered to help show me available units so we can make our decision. Everyone else could not be bothered to do their job. I have had my packages stolen and ripped apart more than 5 times here. Residents do not respect quiet hours. Its is regularly (every weekend) very loud in the courtyard and they do not care how they are affecting others. The security line goes straight to voicemail, and nobody returns your call. You do not feel like anyone is actually there to support in case something goes wrong. Yes the walls are paper thin and you can hear your neighbors, esp in the bedroom area where you need quiet the most. And you can hear people walking above you very clearly as well. read more

The reason for their rating is due to the 5 stars written by people that just toured or for maintenance. So many of the early residents are not renewing their lease so that tells you a lot! So glad my lease is over and I was finally able to move out of this place. Even during my move-out, they made things difficult for my movers. I requested a walk-through for my move-out and it never happened even when I rescheduled it to meet their schedule. They also withheld over $900 from my deposit without providing an itemized list. During my lease signing, I was transparent from the beginning about having a pet, and the required pet deposit was paid upfront. Despite this, and despite signing the lease multiple times, management failed to include the monthly pet fee in the lease. After everything was finalized and nine months of living here, I was contacted and told that the pet deposit had been allocated incorrectly on their end and that I needed to provide an additional $500 deposit. This was frustrating and unfair, as the errors were not mine. In addition to management issues, noise and safety have been ongoing concerns. I can hear my neighbors arguing loudly about every two weeks at around 1AM. Security is a joke and works on a voicemail basis. It got so bad that I had to call the police because the girl was threatening to jump off the balcony. All management said was that I should have called security to address it. Residents pay $200 a month for EV charging, yet when they were down for over a week, no reimbursement was given. Assigned parking is also inconveniently located, often as far away as possible. You also can't opt out of the $25 trash valet fee, even if your apartment is right next to the trash room. This charge wasn't included in the original lease and was later added via email, stating that we would be billed not only moving forward but also retroactively for the previous months they hadn't charged us. The front gate is constantly breaking down. The elevator key fob is always broken. People will invite their whole family over to use the amenities. Fire alarm constantly going off. Water is hard and leaves white residue. read more

Hello, This is Unit It has only been one month since we moved in, and we're already experiencing multiple serious issues. This morning, I found a roach in a pan, and I've already shared clear photos with you. However, it seems they were not reviewed with proper attention or concern. I also found roach eggs and droppings inside the cabinets and the dishwasher, and provided photos of those as well. When I reported it, I was simply told that pest control only comes on Mondays, and that I would need to wait. I'm aware that by law, pest infestations require immediate action, not delayed scheduling. In addition, the refrigerator has already required three service visits--and it's still not functioning properly. All of my frozen food has spoiled as a result. At this point, the fridge needs to be replaced. Lastly, the dishwasher, which I had never used until now, was filled with debris. After finally trying it today, it started leaking. This is completely unacceptable for a newly constructed apartment. Unless these issues are resolved promptly--with replacements where necessary--I will be posting detailed reviews on Yelp and google. This was the email I wrote after i went to the leasing office where she did not even care to look at the pictures and decided to take no actions of what was happening and said " take actions first because the apartment is new. I know where they usually are" when i put in work order and the handy guy came in and told me to sign up at the leasing office for pest control that only comes on Mondays which was 12ish noon. . I sent this email 4pm because no action was made , and they did not even bother to read the email when clearly everyone was in office and the closing time was 6.. And i got an email about saying that it will be resolved on monday at 3:50. Literally tells me that the office clearly ignored the email. read more

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On December 25, 2025, our apartment (Unit 121) experienced a flooding incident that rendered the unit uninhabitable. Drywall was removed, flooring was affected, and industrial fans and dehumidifiers were installed throughout the unit. Despite this, onsite management initially questioned what we had done rather than focusing on our safety or displacement. We were told hotel accommodations would be reimbursed up to $200 per day. At one point, management suggested we could sleep in the unit as long as the fans and dehumidifiers were left running, despite excessive noise, exposed walls, and unsafe conditions. Communication about the cause of the flooding was unclear and often felt accusatory, even while an investigation was ongoing. Our belongings were repeatedly handled by multiple vendors. Items were bagged while wet and placed in bathrooms, tubs, hallways, and on beds, resulting in further damage beyond the initial flooding. We ultimately relocated all belongings out of pocket. Nearly a week later, management offered a temporary unit but required us to pay for movers to move twice (into the temporary unit and back). Alternatively, we were offered the option to permanently move to a different unit at a higher rent under a new lease. Despite being displaced since December 25, we were charged January rent. Management later proposed lease termination and reimbursements, including hotel costs and a relocation allowance, contingent on signing a release and vacating the unit. During this process, the tenant portal initially showed a credit balance owed to us. After we raised questions about our $3,290 security deposit and a $2,540 move-in promotional credit, the ledger and portal were altered to show a balance due. Management later stated this was a correction of an internal accounting error. This contradicted prior assurances from onsite management that no accounting errors existed. We also noted missing referral credits for residents we referred during our tenancy. Additional charges appeared on the ledger after our deposit inquiry, which we dispute. We requested transparency and correction. Management has stated reimbursements cannot be processed until a release is signed and the unit is vacated. Our belongings have already been fully removed. We are still awaiting reimbursement for: * Security deposit * January rent * December 25-31 rent * Hotel expenses * Relocation/moving costs * Electricity used for remediation equipment while we were displaced We were also asked to complete a W-9, despite the payments being refunds and reimbursements, not income. As of now, the matter remains unresolved. We are working with senior management to recover funds owed and conclude the situation. read more

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Went in for a tour and it's a beautiful property. Alyssa was very professional, knowledgeable and extremely helpful! Will be reaching out to lease when we are ready. Thank you Alyssa! read more

BIG BIG BIGGGGGGGGG shoutout to Hector from maintenance, he really came through for me this week!!! I first put in a request about my fridge because the ice maker stopped working. The initial check made it seem like it might be a freezer issue, so they scheduled the manufacturer to come the following week. At first I thought that was fine, but then I realized it was a much bigger problem. My freezer wasn't freezing anything and the fridge wasn't keeping food cold. Of course this happened right after I had gone grocery shopping. I put in another request and honestly thought it might just get lumped in with the upcoming appointment. Instead, Hector saw it and showed up during his lunch break to help me out. He asked me to clear my freezer so he could check the vents, and sure enough there was a huge ice buildup blocking EVERYTHING. He spent almost two hours melting all the ice and once it was cleared, everything started working again. The freezer was freezing, the fridge was cooling, and even the ice maker came back to life. It turns out the freezer door may have been left open a little bit which caused the issue, but Hector still went above and beyond to get it resolved. He was patient, knowledgeable, friendly, and genuinely cared about helping. I am super grateful and very impressed with the effort he put in. Thanks Hector, you're a real one! read more

Cloud House - Working ice maker. - Apartments Near Me - Garden Grove, California

Thank you to Hector and Fabio for the exceptional resolution and turn around time for the appliance issues I was experiencing in unit! They're the best!! read more

Went to take a tour and had such a great experience. Got to meet with Gor with just a walk-in and i absolutely love his directness and transparency. If you're too soft or entitled, i would say, have an open mind when you go in because there was not a single information missing or hidden. Mind you, i had questions after questions and whether i liked the answer or not, they were answered with genuine truth so i could plan without having to wonder or guess. This place is brand spanking new and you can even smell the new-ness~ i grew up in this area so im very use to it, but you have to remember, this is Stanton.. make sure to do your own homework before going anywhere (glad i did mine) One of my picks to move in ASAP and honestly, as much as the rooms matter, the person in the front matters a whole lot too. And if i was to move in with Gor and Alyssa in the leasing office, i would feel very comfortable trusting them. Worth a look, definitely stop by! read more

We had a truly disappointing and frustrating experience with this apartment complex. June 14 around 3 PM, we called the number listed on their official website to schedule a tour for the following morning at 10 AM. We spoke with someone who confirmed the time and even discussed leasing promotions, including the "8 weeks free" offer if the lease starts within 30 days. It was a detailed conversation -- we were clearly speaking with someone from this complex. On the morning of June 15th we drove 30 minutes with our toddler and arrived on time. We were met by the manager, Rickie, who greeted us coldly, asked our names, and then left without any explanation. We waited for 40 minutes. Eventually, another staff member came out and told us there was "no record" of our appointment and even claimed we had called the wrong number -- which is simply not true. The number we called is clearly listed on their website, and the automated phone greeting states the name of the complex. There is no doubt we spoke to someone from their team. What made this even more upsetting was that Rickie remained at his desk the entire time, doing absolutely nothing to help .Even after it was clear there was a problem, he didn't apologize, check in with us, or offer any solution. And another manager told us that she didn't have time for us. They could've taken a few minutes to show us around or at least acknowledged the situation -- but they chose to ignore it entirely. It felt like they just didn't care. We were a young family who came in good faith, made the effort to be there on time, and were treated with total indifference and disrespect. Whether it was miscommunication or dishonesty, the way this staff handled it was unacceptable. We will not be coming back, and we definitely won't recommend this place to anyone -- especially families. If this is how they treat potential residents, I can only imagine what actual tenants go through. Absolutely disgraceful. (Screenshots from June 15) read more

Cloud House - Proof that number was correct - Apartments Near Me - Garden Grove, California

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Thank you to Hector and his buddy at the maintenance crew for fixing up my washer. They were very quick and helpful!

Walked in for a tour without an appointment, Connor was very condescending and rude. I understand I didn't have an appointment, but the least he could have done was acknowledge my presence and ask when a good time would be to schedule an appointment. Any ounce of interest I had living here is now gone and after reading some of the reviews, it looks like I am not the only one to be treated like this. Stay far away! read more

this is the WORST apartment complex ever! do not live here 1- HORRIBLE management people that call themselves "leasing agents" they sit on their ass all day and don't do shit. you tell them something is wrong and they don't fix it. or they fix it half assed and it breaks the next week. 2- they lie to you when your doing your tours "we have optional trash service" LIE YOU DON'T it's mandatory Ricky is the worst he's the one that really just lied to get everyone in here to get his stupid full capacity fee they also had 3 guest charging spots now those are gone 3- parking has been an issue for months and they have done very little. there is no parking for guest and no extra spots to buy as a resident. they ran out of parking for residents so you have to park in guest but no you can't because they'll tow you. so make that make sense. "yea we don't have any spots for you to buy but you can park in guest but you'll probably get towed so i don't know what to do" that's from Ricky 4- NOTHING EVER WORKS! it's all always broken like fuck spend some money and fix it stop being so cheap. moral of the story. i hate this place and so many other residents also hate this place. Ricky and the girl manager suck. Ricky more so because he's the one that tricked us into this hell hole. Don't trust what they tell you THEY'RE LIERS!! don't live here you'll hate it read more

We love it here! It's beautiful and comfortable. It's the perfect spot for our little family of three with our new baby. We love the front office team especially Csongor and Alyssa! Thankful for them everyday read more

TLDR: Overpriced for what it is and terrible construction leads to disappointment. If I could end my lease early at no cost, I would do it. Been a tenant from the beginning and I've seen all the changes from the garage gates being installed to pest problems to jarring cloud mural to increased occupancy and all the issues that come with it. Been renting my whole life and I've never had this many issues at a location. And this is the most expensive place I've ever rented! Pros: - Maintenance team are nice, quick, and responsive. A+ here. - Unit has a lot of storage inside it with shelving and cabinets. Cons: - Parking is super annoying. At first it's not so bad but after living here for a while, driving up the garage multiple floors only to walk like an extra block to get to your apartment, I think it would bother most. It's not like one or the other, you have to both drive an annoying amount, then walk an annoying amount. The entrance in is also only one way, thank god the U-turn is generally easy on Beach. - Washer / Dryer issues - control board + breaker issues causing it to break down multiple times. Brand new apartments where the appliances consistently break down is unfortunate. - Water Quality very hard, leaves white residue and flakes in shower and sink. - Water temperature fluctuates every shower, from hot to cold to warm to hot. Very inconsistent in the same 10 min shower. I used to enjoy showers so much! Not here. - Apartment finishings break apart. Doorstop snaps off, water sprinkler covering falls from the ceiling. - Specific to my unit, layout has poor space utilization. - Soundproofing. During summer months and holidays, I think the mobile homes next door light fireworks? If you live facing inside the courtyard, that sound, along with all other sounds, echo like crazy and it is loud even with all windows closed and locked tight. - Occupancy here has led to some other issues like late night fire alarms evacuating the whole building, dog poop, shared amenities getting worse, and the overall cleanliness looking worse and worse. That kind of happens everywhere though. Sad to still see it happen in places that cost so much. read more

Improve everything. Customer service 0/10. Only having 1 parking spot and if you want another you better make sure u upgrade to a two bed room. Leasing office is so incredibly busy that they forget to mention important information to you before going in. Feel bad for the current residents to deal with this. What a wasted potential. read more

Hector Conde and the maintenance guys have been nothing but helpful and accommodating since we started our lease here at Cloud House. Hector and Fabio go above and beyond each time we need them and they always answer our work orders promptly. They do a clean job, never had better maintenance guys. Also pretty cool too, you can tell they enjoy their job. Wanted to give a shoutout to them for always helping us out! read more

My experience at Cloud House has been exceptional. I was in correspondence with Csongor when I was still apartment hunting. Although units were not ready for rental at that time, he did his best to answer all of my questions and even provided terrific video tours of the various units. I was able to find a unit within my budget with the great promotional deal. All maintenance issues I identified upon move in were quickly remedied. Big shout out to Csongor for making this move a great experience! read more

My partner and I have had an INCREDIBLE experience with Csongor at Cloud House. We came in for a tour about a month ago and he took the time to show us 4 different 1 bedroom units, describing the pros and cons of each in an educational, non-forceful way. He was patient as we asked questions and truly made us feel so confident in choosing Cloud House as our home. Since moving in, Csongor has proved time and time again to be a true class act! Thank you so much for such an incredible experience and all the joy you have brought to this new chapter of our lives. read more

Was apartment hunting in Orange County and am extremely grateful I came across Cloud House. Location is incredible and everything you need shopping wise is no further than 10 mins in any direction. Granted the build is brand new, the property is very well maintained and gated entry is always a plus. The unit was exactly what I was looking for. Studios with a separate sleeping space are a rare find, so I was stoked to find one along with a washer/dryer in unit, a annexed area that fit my desk perfectly to work from home, and elegant finishes. Last, the amenities are right there with any other GreyStar property in the OC. The pool area, deck lounge, and common area with the golf sim are easily accessible and super upscale. For the gym, this rivals that of a boutique studio. Free weights, cables, cardio, they've got everything. Special shoutout to Mike for assisting me with the entire process. From my initial tour around the property to answering all of my questions over email. Would highly recommend to anyone looking for an epic spot in the OC. read more

Great customer service especially from Michael and beautifully designed apartments. The team is responsive and friendly, and the space feels modern and welcoming. Highly recommend! read more

Cloud House - Apartments Near Me - Garden Grove, California

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Fabio - the maintenance tech here is an absolute joy! Everytime I come across him, he is happy and always willing to help and brighten your day! I have nothing but positive things to say about living at Cloud House! read more

My partner and I have been searching for our first place to move in together, and we have a long list of criteria's to check off. We originally toured VRV the sister property to Cloud House and we loved the amenities and the corner unit but the pricing was out of our budget, but the leasing agent over their told us to check out Cloud House because they have similar floor plans and a 2 month credit promotion. Upon entering we did think that VRV's aesthetic did fit ours more, but that's a very minor issue. We met with Csongor for our tour and told him what we were looking for and what floor plan we wanted to check out. Csongor got to business right away and showed us all the amenities and answered my many questions regarding parking, visitors, noise, and so on. Walking through the floor plan we requested we did notice slight changes in comparison to the VRV ones and we were a little iffy about it, but ultimately felt like they were pretty small and can make it work. It felt like Csongor picked up on this and offered to show us another floor plan that is a little pricier, but may fit our needs more. He was right! The one we got has space for a work from home set up and large living room space for guests and an island in the kitchen as well. We both fell in love immediately and Csongor helped get the move in process started that day. We moved in and mostly settled in now and I just wanted to write this review to thank Csongor and the leasing team for being so helpful and communicative throughout the whole process. read more

Riky was super helpful with finding my apartment. I was really indecisive and changed my mind a few times, but he was super patient and didn't make me feel rushed at all. He even fit me into his schedule last minute a couple times to re-show some units. Wendy was great too and helped out along the way! read more

Cloud House is a beautiful place. We're very happy to live here. The clubhouse and gym are perfect. And the staff is incredible. Ask for Csongor Erdelyi. He's an incredible, very kind person. He help me with all the paperwork. In short, he made it possible for my family to have a place to live today. He even speaks Spanish, making us feel very comfortable. read more

Best customer service best tour and VIP treatment EVER. Alyssa was so nice so caring, really took the time to ask the right questions to find exactly what I was looking for. The amenities in this space OH... My God, yo you have to go just to check out the rooftop which is freaking HUUUUGE. The fitness center is giving luxury, it's giving Lifetime with a more elevated flare purr most roof tops is a corner of the rooftop, no! This rooftop was damn near the whole building and oh my god the floor plan and appliances? Listen.... And Alyssa makes you feel right at home so you already made a friend on move in Thank you Alyssa!!!! read more

Cloud House - Apartments Near Me - Garden Grove, California

Csongor is amazing! Cloud House is worth staying at. It has amazing amenities, amazing people, and amazing rooms! It is very family-friendly! The staff is sweet and will accommodate your needs! Amazing!!!! read more

We love our new home! Cloud house is a brand new complex with a beautiful rooftop! The pool is incredible with a huge movie screen! The gym has so many machines! The clubhouse has a pool table and a golf simulator! The maintence comes that same day! Such a 5/5 experience! read more

By far the best maintenance team in all my years of living in an apartment complex! Fabio and Hector are super knowledgeable, kind, and efficient. They've made living here even more pleasant than it already has been! read more

We went on a tour of 3 2-bedroom floor plans with Csongor. He was very professional yet friendly and engaging. It was nice that he was interested in what we were looking for or expecting, not pushy or overbearing. Csongor answered all of our questions about the rooms, the parking and amenities. Because the place is new, it spoke for itself. read more

Riky and Csongor were extremely helpful in getting me moved in. They were so friendly and efficient - made the move in as seamless as possible! read more

5 stars to the maintenance team, always very fast and professional !! Definitely the best out of any apartment complex ive been in !

Micheal was a class act and super helpful. No complaints. Everything went super smooth.

I went in for a tour and didn't expect such amazing front desk staff/leasing agents. Csongor showed me around and really listened and cared about all my needs and wants in what I was looking for in an apartment. He made the whole experience smooth and fun. The complex looks super nice since it is a new complex and it looks like the community is pretty quiet. Overall I would recommend living here. read more

My fiancé and I went over to tour cloud house with Ricky, one of the leasing professionals! He was the most helpful person ever and he answered all of our questions! read more

** honest review ** I toured cloud house and ... -the lay out is decent and convenient -Floor is light so you can hear the people above and below your unit. When you apply be cautious on deciding if you really want the unit or not because the leasing team will not confirm a date of when you will review your holding deposit for the unit. The will say " you will receive a check in a couple months" Knowing the law is 21 days. Over all my experience with cloud house leasing team is -1 star, I received a email I was approved on conditions through the property but was unable to able to ever get a clear answer on the condition to move forward. I emailed asking Alyssa for rental criteria and deposit return policy and expressed my concerns with them never asking for my proof of income and leaned more towards a guarantor over looking if I had consistent income. Alyssa went out of her way to create a fake spread move out sheet Saying I was denied on my application but that's not what I was emailed from the property. They said I was approved on conditions. I still have not got a clear answer to why I was fake denied over all... because I have a email saying to cancel my application way before this fake denial. I was discriminated by the leasing team. Over all letting this situation go because I do like grey star communities. And giving a fair warning to those looking to move in. Be cautious of your deposits and know your rights. read more

Csongor Erdelyi very nice, helpful in service, understanding customer needs and get the job done