The spring on our garage door broke at night. They responded swiftly and had someone out the…read morefollowing day. It was free for them to come and check it out, and then they gave an estimate of what it would cost to fix our issue. They fixed it quickly and even addressed an issue we had with our garage that was unrelated to our original need for them. They replaced our broken spring and we asked for 2 springs this time. They have a great warranty and everything was done with care, pride, and precision. Will definitely use them again.

I would've given more stars but there are definitely some discrepancies in Annamaria's response…read morefrom what actually occured. First, the timeline. I received a call from veteran garage door WHILE installation was still going on saying installation was complete and they wanted payment. At that time I was sitting inside the house and could hear all kinds of banging, drills, etc. I could not go inside the single car garage because it was full of ladders, tools, garage door components, etc., and I did not want to disturb the installer or get in his way. He also had his trailer backed up to the garage, so I couldn't get in from the outside either. As soon as he left I went inside the garage and immediately called veteran garage door to tell them the wiring was not done right. Up to this point, and even as I was on the phone describing the issue I thought veteran garage door was a reputable company that would never allow such low standards, but I was wrong. The woman on the phone asked, "Does the door go up and down?" I said yes. Her response was, "Well then sounds like it was a successful installation so I'll take your payment now." WHAT?!?! Judge for yourself from the photos. Does this look like it would be up to anyone's standards? They couldn't even be bothered to run the wire through conduit or even use little wire clamps instead wrapping the wires around screws. By the way some were coming unwrapped the next day so the wires literally would've just been dangling. Another thing to note here is their communication. Never through the whole process did anyone from veteran garage door explain verbally or show in pictures or writing what their "standard" wiring installation looked like. If they had shown me anything like these photos I would never have hired them. Also, the electrician I hired found no reason why they ran the wiring all over the place instead of through the easily accessible attic space like he did. I waited the 6 weeks from paying the deposit they said it would take to get the door in stock and then had to call them to find out what was going on. At that point I was told they had only ordered the door 4 weeks ago so it may be longer! They took a moment to double check, and found my door was there ready to go, just waiting. If I hadn't called, I wonder if they ever would have contacted me or if my job would've been overlooked? I also wonder how long it had been sitting there ready and it could've been installed sooner had they been on top of things? That brings me to my last point and another major discrepancy from Annamaria's statement. There was no "agreed upon" timeline, there were only demands for payment within their unreasonable timeline or else! I explicitly repeated several times that they were not permitted to charge my card without my consent and approval for the amount. I never said I wouldn't pay, I just said I needed time to get repairs made before closing out the account. They gave me 3 days to get repairs done when they expect me to wait for weeks even months for them to get their stuff done? I wasn't expecting to need some one to fix their bad job. So I had to scramble, and was nothing short of lucky that one of the 4 electrician's I called had a cancellation and was able to come by. I ended up being only 15 minutes late from their do or die Friday by 4pm deadline. Yet, did they call for an update? No. Did they ask before charging my card? No. Yes, Annamaria refunded me $400 to cover the electrician at $250 and the rest to use toward sheetrock and painting. Honestly, $150 is barely enough to cover paint and materials, but I was tired of fighting them over it. I was planning on writing a really nice review about her help then I saw her response to my original review. Thought some truth was warranted so future customers know what they are getting in to.

Fast professional service…read more Very experienced owner/technician. HIGHLY recommend for maintenance or repair. No nonsense. Great service.

Great service, fast install and responds fast. Came in and installed a wall mounted garage opener…read morefor me. Things on my end did not make it easy, however he was patient with me and very accommodating. I would highly recommend for any garage door needs.

didn't finish the job. wouldn't return calls or email!…read moreSeemed like a nice guy, I paid him during the repairs.

Best Rate Garage is a great garage door company to work with. Robert is extremely responsive and…read moreflexible with his schedule (even works on Sundays!) My garage door started squealing and making noises, so I wasn't sure if it was going to fail. Robert came by and did some general maintenance work and got the garage door running smoothly (and more quietly) in quick order. I appreciated Robert going through the process with me - real time - and he actually gave me some pointers on how to do simple maintenance on my own next time. Robert is friendly and is a garage door aficionado. I will certainly contact Best Rate Garage for future garage door work.

Absolutely Awesome!!! I am so satisfied with the work Duc Tran did he installed a new garage door…read moreopener and he is so efficient and fast, his prices are so fair.

Duc Tran came highly rated on neighborhood app. Our 2nd garage spring lasted 10 years, after the…read moreoriginal builder installed one lasted 5 years. This time Duc responded immediately and came out the next day, on time. Since we had a double garage door, he recommended 2 springs instead of the single spring. He was professional and explained all the different options to my husband. Highly recommended!

I requested a garage door service for frayed wiring to a sensor that prevented full closure and…read moreopening. Thanks to ProStar for the quick response and even quicker travel and fix! Didn't expect this all to be done within an hour! The price was absolutely fantastic! Thanks to Justin for heading over in a jiffy and solving the problem!

They responded promptly, provided fair pricing, resolved the issue efficiently, and maintained a…read moreclean work area. I would highly recommend their services. Ian, the technician, did an excellent job. They'll be my go to for future needs.

I love this company. #SimplytheBest!…read more The first time I had a problem w/ my garage door, I called and talked with Jeff. He told me 3 things to check, which helped for free. A few months later, the "free quick fixes" had outlived their life, and I actually needed someone to come see me ($99 service call). It took Phillip 3 minutes to diagnose my problem, and offer a solution. He had the gear in the truck and 30 minutes later, it was completely repaired. I had asked Phillip, what I pay you to repair this plus the service call fee, and it doesn't work. With all of the assurance he could muster, he simply said, "That's the problem. That's the fix. It will work, period". I love when a professional who sees similar problems dozens of times a day doesn't try to bamboozle you, take advantage, or upsell you. "This is the problem, this is the fix, it will work. Period". BTW... Phillip is the 3rd company I had talked to. One company wanted to rewire my entire garage, and sell me an entire new lift kit... $8000.00. I won't name them. The 2nd company said, "$6000 but your wiring might not be a problem". Phillip at Garage Door Medics said, "It's a problem with the receiver going bad. Your clicker doesn't work, your button on your wall does... there' no wiring issue. $200 plus service call fee". Thank you, Thank you, Thank you to Garage Door Medics & Phillip & Jeff. You guys might have given up an unethical $6000+ upsell... but you will get my business, and every single person I can possibly recommend to you! 5 Stars! #ShopLocal. #NoPriceTagonHonesty If you have garage door problems in North Texas... have these guys come out before you ever consider anyone else!!

So this is the 2nd time we used Garage medics, and I'm going to stick with them. Caleb came out and…read morereplaced some parts that were hindering and even stopping the door from opening and closing properly. After he was finished working the garage door on point. very punctual and very quick.

Had Chris out to the house to do an inspection due to tape lines separating in the garage ceiling,…read moreoccasional creaking noise and a strange sandy soil appearing in the driveway near the foundation. He identified the sand source as coming from a neighbors yard and over or through a retaining wall. He did a thorough inspection and took measurements from around every room and determined that we were all good and didn't need any work done. Refreshing when a foundation contractor tells you that you are all good. I will not hesitate to call again if there are concerns in the future.

The Pinnacle team was great from beginnin to end from the first phone call to the last one. They…read morewere amazing with answering all of my questions before I even accepted the contract. It started with Yvette, answering my financial questions. Chris came out and did such a thorough inspection of my foundation. He gave me an honest estimate, much lower than the previous companies I had come out prior to them. However, in the end it wasn't about the cost. It was about them being honest. I know that they went above and beyond to help me get my foundation back in shape in this old 1961 house. They were conservative in their estimate, not wanting to do more than necessary, as it may have caused further damage to my walls. Once the work started, Miguel and Jose came each day to walk through, inspect the work and talk to my husband and I about any concerns or questions we may have had. In the end, Kristen (I think that was her name/ sorry if not!) was very helpful with helping me close this out when making my final payment. This was one of the most stressful situations with this house I've had, but Pinnacle made it so easy to handle all that came with owning an old house. I will only call Pinnacle to look at and work on my pier and beam!

Fast and amazing service from this group…read more Sean and Brian were very informative and explained the different types of options I had, and worked with expediency. Would absolutely recommend.

Getting your garage door fixed can be a pain. Especially if you are in a hurry. I called this…read morecompany as it was well reviewed, rather than another that was usually not quick to respond. They arrived promptly and got the job done in a friendly and professional manner. The best part was his suggestion to add a brace to my door that would make it last a long time. The brace reinforced a panel that was slightly damaged. Without the brace the door would likely fail at some point.

Michael came today, on a weekend! Omg what a wonderful person. He did the fix and maintenance all…read morein the same day. He was very reasonable in price and so knowledgeable. He also gave me tips to preserve my current garage! Everyone should use this company!! God bless you and thank you Micheal!!!!

Great prompt service, our sensor was not getting power, he was able to fix our garage wiring quicklyread more

Reached out to First Responder Garage Door on Saturday morning. By Saturday afternoon, Cody, had…read morereached back out to me and scheduled an appointment to come out on Sunday afternoon to do the work. He changed all the rollers, greased the garage door opener drive chain, then turned his attention to repairing multiple issues that were caused by the people who originally installed the door 6 1/2 years ago. Any issues I have with the door going forward will be handled by First Responder! Top it all off, they threw in a 10% discount for me being a veteran!

Called the company this morning about a broken spring on a garage door that would not close. Cody…read morewas at the property within an hour, did a great job, didn't try to upsell any service and was as thorough as could be. Highly recommend this company.