The service Cloninger Ford provided was amazing! We had battery issues during our road trip so time was precious. Daniel and Drake were very patient in explaining the issue as well as making sure everything else was good for us to be on the road. Kind. Nice. Awesome. Great service! Thank you! PS. Staff members inside ford was SUPER friendly and helpful as well for spoon, coffee, bathroom, directions etc. read more

My vehicle's transmission was rebuilt under warranty at approximately 59,000 miles in March 2024. Less than two years later, in January 2026--and only about 38,000 miles after the rebuild--the transmission has failed again. Despite the relatively low mileage since the rebuild, Ford has declined to warranty or support the repair. This is extremely disappointing. A rebuilt transmission should reasonably last far longer than 38,000 miles, and Ford's refusal to stand behind its own work reflects very poorly on the brand. Additionally, the customer service I received from the service department was unacceptable. Rather than offering assistance or accountability, I was simply told that nothing would be done. read more

My (95) year old father brought a Motorcraft battery to them for warranty that he bought at Cloniger Ford, the battery would not stay charged, goes dead in two days without even being hooked to the battery terminals of the vehicle, they told him they would have to charge and test it and would have an answer by 11am, he received no call so he went back and they told him they weren't able to get it on the tester yet and that it would be later in the afternoon, they called him and then told him it would be the next day, he went back up there around lunch time and they told him their tester was broken and they couldn't replace it without testing it. Something they do not realize is that he was a certified Fost master technician for 30 years and I was a certified Ford master technician for 33 years and fully understand they are lying and no Ford dealership would only have (ONE) tester and leave their customers stranded over a tester, especially a 95 year old customer! A few years ago he took a vehicle to them for a front end alignment, they put it on the alignment machine, then came out and told him he needed an eccentric kit installed to do the alignment and multiple other steering components, he told them we had already replaced the parts they were trying to sell him and that we had already installed the eccentrics kit before it was brought to them and that he wanted his vehicle back, they refused to let him have it back until he paid for an alignment he never got so being in his 90s he paid it so he could leave, he lives with my wife and I so I immediately drove it back up there, demanded they put it on the lift in front of the service manager and show me everything they put on the estimate and as I stated they had already been replaced and the service manager admitted it and refunded his money. Needless to say we will never use their dealership again, especially knowing they have no issues doing this to elderly. read more

Today was the fastest experience I've ever had purchasing a vehicle. This was my first Ford experience and I was out the door with keys to my new ride within 1hr 30min. Shawn and Corbin were amazing! read more

Cloninger Ford - Car Dealers Near Me - Salisbury, North Carolina

Absolutely terrible service. Please, please don't buy from here unless you want to get scammed. Showed up to my SCHEDULED APPOINTMENT, which I drove 2 hours for.. They didn't have the keys to the car! So no test drive, just had to turn around and drive home... Also, the description said "minor cosmetic issues" which apparently means "Large crack in bumper and headlight, dents throughout the body of the car.". To make it right, they said they would drive it to me for a test drive. I tried negotiating price and they said someone else was already test driving it. DON'T TRUST THEM! read more

Steven Worley is the salesman I would highly recommend! He made us feel like family! I bought a 2022 Ford Maverick with only 17,500. It's a one owner truck with a clean CarFax! It is by far the best truck I've ever owned! Truly amazing and great on gas! Thank you again Steven for your honesty and for treating us like family. read more

Cloninger Ford - 2022 Ford Maverick - Car Dealers Near Me - Salisbury, North Carolina

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Drove 3.5 hours one way to look at a vehicle that I would have purchased if everything checked out but it was in the process of being sold when I arrived. The person that was supposed to call me back never did. I made five attempts and left two messages for the person at Cloninger Ford to call me back, AND left the time that I left house heading to Salisbury. Instead, they sent an EMAIL while I was traveling to Cloninger Ford in Salisbury. How stupid can they be!!! THEY NEVER CALLED ME BACK...WHAT A WASTED TRIP!!!! read more

Service Department is useless. Brought F150 in for oil change and recall. Didn't do the recall, didn't reset the oil life, didn't secure the oil pan cover. Called me to take care of the recall, said they would be at my house to do but never came. Called and got nothing but excuses. How are these people still in business??? read more

Bought Ram Rebel with 42,500 miles and now it has 46,500 and I need new motor! That will cost me 10,000$, they really won't even try to help out or make it right! I call can't get a call back, I email and can't get a response, and they wonder why people think car dealers are worthless! I know I'm screwed and will be responsible for the repair but they could've at-least try and trade me out somewhat comparable to what I have in it just to do me right but they want me to eat all realistic cost and lose ten thousand more. Hopefully this help someone else from dealing with these dirt bags! read more

These guys did a great job on my 2020 Chrysler Pacifica after a rear end accident. Parts did take a bit longer then expected but it was not their fault the parts mfg held them up. During the delay they kept me updated during the repair process and was very friendly, not your average your waisting my time attitude in fact the opposite. The work they did was great and the car looked like new when I got it back. I highly recommend.. read more

If I could give zero, I would. We live in Tennessee and I bought a new truck at cloninger ford, Salisbury, nc on 4/4/25 after we take the truck back home the engine light turned on. we contact the salesman if our truck have any problems before he said no. The same thing when I ask him the day we get a truck he said our truck is perfect, new and never have problems. We take to the dealership to fix to many time the same problem the same code till I realize I pay so much money for this truck to see my truck sit at the dealership. This is insane and unfair for us. We still been very nice try to talk to the manager or get a hold to someone above to get the deal and be done with it. but we never get a hold from anyone. I put to someone will call you back. the last thing we hear from them is. you can get a new one but we will have up side drown around $5000 and this is not our fault. We have someone check the truck vin number for us turn out this truck have the same problem before we bought. that mean the salesman been lie to us and act like never happen. They never know how much headache we have for this truck. We pay so much money we want to keep it for long term but we concerned about safety. We have a kid. Can you all tell me if the engine light on the whole time if one day some very bad thing happened how do we know? When the engine light already on or if it happens to your family do you all gonna say like nothing wrong? and turn out it have a problem since day one and seem like no one care. I have 1 and 2 year old kid and I work full time. Anytime we need to drop the truck to dealership it just to difficult for us. It not just one time I believe is more then 20 time already. We dropped 2 different dealerships and seem like the same code and they been changed so many things and still engine light turn back on. They also don't know what to fix anymore. Till they need to contact the manufacturer what to do And seem like no one can fix this problem. And the dealer never responded at all. read more

I highly recommend going to see Corbin if you are interested in buying a new vehicle. He made sure I knew everything about my car and answered all of my questions! The process of buying was so easy with his help, I can't thank him enough! read more

I received a written recall notice for my Ford Edge, that my brake booster (whatever that does) was proven defective, that even though the warranty was expired, and my vehicle has exceeded the mileage they indicated, Ford will pay for any needed replacement for defective parts, plus labor. First of all, the service consultant argued about this over the phone with me trying to "get out" of servicing my car. They had nothing to lose, and Ford Corp would have paid them to do any work should there be issues. All I wanted was an inspection to see if there was issues, as I had not really noticed anything out of the ordinary with my braking. After fussing, this lady finally made me an appointment for an inspection: 2 weeks or so in advance??? I brought the car in as asked (8 a.m.) and you know, that car sat in their parking lot until 2 p.m. without the plan to even see it that day! Great service, folks. As if my time didn't matter? An inspection would last 15 minutes? I'm not sure. But even after my planning to have my car there just to inspect, I was put in the back of the parking lot with many other souls. I could have gone to Randy Marion and probably gotten much better treatment. By 1 p.m., I called to say, let's call it a day. I'll take my car elsewhere. Maybe. My shuttle driver, however was excellent. Had a great demeanor, picked me up from home as he said. I suppose, he would get the other 4 starts. But the Service Department? Needs some oil in managing the service scheduling. read more

This review would have 0 stars if it would get approved. My mother brought her 2021 ford F150 platinum edition in for a simple 4 wheel drive error code. Instead of the simplicity of re greasing the lug nut, a "mechanic" said he hit an oil truck with it. The damages and the story do NOT align. Not only that, but my mother had a dash cam. These individuals took her truck to run personal errands and left that footage on her dash cam, but conveniently deleted the footage of when they wrecked her truck. They estimated repairs to be $13k and said they would fix the truck without a report to carfax. This is 100% illegal. My mother being not only a Veteran, served her country honorably for over 20 years, plus another 15 years as a federal employee. This was her retirement present to herself and her dream truck. Not only did the dealership keep lying about what really happened to her truck, they also would refuse to communicate actively with her. She had to keep going to the dealership in order to search for answers. After over a month of fighting with this piss poor dealership, they then had her settle on a truck that was missing some of the qualities the wrecked on had. If it wasn't for my help searching for trucks, they would have tried to offer her an even worse truck. After everything was said and done, my mother had to end up paying full price on a 2024 F150 platinum with the powerboost generator. I wouldn't trust this dealership with anything!! NOT only did they treat a Veteran this way, but the fact that the owner of the dealership didn't even seem to care it happened! I 100% know that if my mother didn't get the Attorney General and Ford Motor Company headquarters involved, this would have been swept under the rug. read more

My cousin, retired Navy veteran, took her expensive 2021 Ford platinum in for service. A guy wrecked it while backing it out of their bay!!! $13, 000 in damages. Cloninger "offered" to repair it under the table so that it would not show on Carfax. Isn't that illegal? For our system she did not bring a wreck to vehicle and she did not want a repaired wrecked vehicle returned to her. She had hoped they would offer a new vehicle with a discount of the value of her truck BEFORE THEY WRECKED IT. They offered a used LARIAT....in place of a platinum with generator on it. Still in negotiations after attorney general notification, Ford motor company and her attorney. Cloninger Ford in Salisbury does not respect other people's property, American veterans have no value. Zero customer respect or appreciation after they destroy the value of F150 platinum dream truck . SHADY AND DISHONARABLE. read more

It's very surprising to see some of these reviews. Over the last nine years, We have purchased nine vehicles from this dealership, It is always an excellent experience. I also have all our cars serviced there and I believe they try very hard to do an excellent job and give great customer service. As with all things, not everything always goes perfectly, but they are enthusiastic and kind people. The staff treat you like family. read more

Had a great sales experience with John & Jordan! The were able to help my small business get a great deal & find a good APR. I highly recommend doing business here. read more

Cloninger Ford - Car Dealers Near Me - Salisbury, North Carolina

I drop my car off at 9 o'clock in the morning. Buy twelve o'clock They call me and tell me I'll my card needed was A AC fill up. I call at 5:30, they said the lady went home. Now, I'm going to have the call into tomorrow for work. Because I do not have a way to work. That's the only car that I have. I would like to be conversated What? I'm losing because I have to call at the work. Because I do not have a way to work. read more

How does a mechanic at a ford dealership forget to put all my lug nuts back on a wheel they took off?? Only noticed after I started driving off down the street and my car started shaking violently. They had only put three lugs back on and the other two were in my passenger floorboard. Someone could've gotten seriously hurt. Do not go here. read more

Cloninger Ford - Car Dealers Near Me - Salisbury, North Carolina

My experience with this dealership was disappointing. There was unauthorized charges, put on the bill for my vehicle. How I found this out once was, earlier in the day, I had called to see when my vehicle was going to be ready because it was already almost in a week and a half overdue. I received a text message on my way to pick up the vehicle because I was told it would be ready at five. Within that message it showed the balance due. And we responded with there should be no balance because there was nothing authorized. The response to this was a sarcastic "You wanted it fixed so we got it fixed". When we arrived, we immediately wanted to speak to the leader of the dealership, we did. We got directed to the office. Two men looked over our service bill and discussed the issue with us. The found the service advisor that has sent the message. They immediately apologized for the issue, and even admitted that there is communication problems within this dealership. They took care of the problem immediately. One of the men kindly walked us to the front desk where our bill was going to be adjusted. When we got to the front desk, the man had already began to discuss the issue with the service advisor. Her name is Ashley Perry. she was immediately upset. And she made another comment of " that was the body shops doing so that's not our fault" "so we are just paying this out-of-pocket". The man that is trying to take the unauthorized chargers off of our bill, told her that the other man in the room told her to take them off. She proceeded to get even more upset and more smart remarks. In conclusion, Ashley Perry is the main reason I am more than unhappy and will not be returning any more sales or even service business to this dealership. I do not recommend this dealership. The one star is for the two very kind man that were apologetic, and willing to help the issue at hand. read more

Cloninger Ford - The text message received while on the way to pick up the vehicle. - Car Dealers Near Me - Salisbury, North Carolina

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my vehicle was dropped off on Sunday 12/11 with a check engine light on. I called to check on it Tuesday and was told they would have it looked at the following day. I called back on Thursday and was told it would be Friday. On Friday it was going to be early the following week. Monday I called at and was told at 330pm the mechanic left for the day and had 8 vehicles in front of mine but Sal the service writer he would call me the following morning with an update. At 1 pm I spoke with Tony the service manager said he was told I was towing the vehicle some where else. I had it towed to Fort mill Ford (Clonger Ford told the tow truck driver my transmission was shot). Fort mill ford did the diagnostic check. they had to replace the 0 11 sensor and reset the computer fixed in one day. read more

If i could leave no stars i would. Purchased a jeep in July motor went out on the way home. Took until October to get jeep fixed. Got jeep back and now it's January and the transmission is gone out. Bought the extended warranty to protect myself & now all of a sudden the contract doesn't cover stuff that it originally said it would. They are a joke !!! read more

This company is only about filling their bank accounts not people! Buy somewhere else. Their word is meaningless and if you want to overpay for a vehicle then go to this dealership. I always dread going to purchase a car and this dealership just made it even more evident. The experience started great with Dwayne and then when trying to purchase a vehicle instead of wire they wanted me to write a check or charge it, Finally convinced them only wiring funds they did bring the car to me, told me I had 72 hours to trade in or return the vehicle and they would give me equal or lesser value exchange for a different car. I will take responsibility for not knowing that sister companies can't exchange vehicles and have to purchase them. I happened to see a better vehicle that I liked on their website, called Dwayne, and asked about it. The car was in a different location and couldn't be exchanged the vehicle ended up paying processing fees not once but twice and David stated he would talk with his manager to see if he could transfer the oil changes to the new vehicle no phone call was returned. They talk a big game but their word is just lies over and over again. Instead of making a customer satisfied they upcharge and make things difficult. I will be accountable for the fact that I did change my mind about the vehicles and didn't realize the whole process of trading vehicles and their 72-hour return policy, but they could have made it better and not stolen my money. The only good part is I did get a vehicle that I wanted even though paying processing fees again. I give the one star to Dwayne. The Cloninger company has zero stars for just talking and not backing it up with actions. They are not there for the customer they are there for their greedy pockets. Stay away from this place, Go somewhere else more honest and about customer satisfaction. read more

Got my new 2023 Ford F-250 delivered from Cloninger Ford today. I paid 3k over sticker for a new truck but received a truck with 1500 miles on it. The general manager took it to the Outer Banks on a fishing trip prior to delivery. Shame on me for buying from Cloninger Ford. read more

In reference to the body shop.... We were referred by USAA and got a quote for a VERY SIMPLE fix pretty quickly. When we got our quote we were told if we scheduled a date further out we wouldn't be waiting on parts to come in and it would go faster. We dropped our vehicle off and 2 weeks proceeded to go by with us getting texts that it would be another 2-3 weeks before they even STARTED it. I got this text both weeks. This is our only vehicle so we were in a rental, and one that was too small for our family because the rental company didn't have any bigger ones. Our vehicle was perfectly driveable as the damage was 100% cosmetic, and had we not been lied to about when it would be done we never would have dropped it off. We finally went today to just pick it back up with no work completed on it, to find door dings on it that, per our photos when we dropped it off, we're NOT there when we dropped it off. I wouldn't trust them to fix a tin can at this point. read more

I called and talked with a representative at Cloninger Body shop. I told her I needed an estimate on replacing a side view mirror. I sent pictures. It took a while but I got an estimate. I told her I wanted a NEW mirror and all parts, since finding out that insurance companies will force the body shop to use used junk yard parts for lower cost. She said: "of course" always new parts. Dropped it off 4/26/23. Heard nothing. So I called on Fri 4/28/23. The guy saiid he didn't know the status of my car not his job. Finally got to talk to another guy who said they didn't have a mirror yet. WHAT! You knew the car was coming in. It was said to be there. On Mon 5/1/23, I still couldn't get an answer on when the mirror would be there. Finally on Wed 5/10/23 they said the mirror was there and the car is in "build up", and that's all the info they had for me. Finally got it back on Fri 5/5/23. 8 working days to get it, paint it, and install a mirror (with all electronics). Glad I didn't need a whole front clip, or tailgate, or a door. So, in finalizing things with them, I find out the mirror came from LKQ. A local scrap yard/car parts recycler. The paint on the mirror shell is ok for my 9 year old car(in perfect condition) but would not be acceptable if the car was newer. The auto mirror adjust for driver 1, doesn't return to the previous setting every time. I will not go back. Don't want to be without the car for another week, and be treated rudely again. read more

I called in 2 weeks ago and spoke to Hanna and john in the service department about a recall letter and was told to bring my car to the dealership on July 11 2023 at 8:15am when i got there they couldn't find the appointment so Tiffany came out and told us we needed to make an appointment as i informed her that I did already and the Lincoln recall department asked me to speak to the service manager has they would know what to do about this recall. So i asked to speak to the service department manger Tony. tony was very rude and condescending. not once did he apologize for the inconvenience. He pointed out that he received the recall letter and that the car would not catch fire like the letter states. As i tried to explain more he keep cutting me off and again being very rude at this point my husband got upset and tried to speak up for me and Tony then pointed is finger in his face and told him to watch his month like he was a child. at this point it was time to leave because the disrespect at this time was unbearable read more

DO NOT TAKE YOUR CAR TO THIS DEALERSHIP UNLESS YOU WANT TO BE LIED TO AND SCAMMED! My car's engine had an issue so it was brought in for repair. It took the dealership 5 months to get the car fixed after I had already paid for the parts upfront. During these 5 months there was no communication coming from the dealership and I always had to reach out about updates on the car. Since it's been at the dealership for that long I asked them to also run a check on the car before I would pick it up so I can take it back to the State Inspection. Their response was that the car is in perfect condition except for the tires having a flat spot for standing this long. When I then went to the dealership to pick up the car, the battery was dead and needed to be replaced first before it could be taken it to the inspection. At the inspection they also told me that the breaks had issues and the inspection could not be passed unless breaks would be replaced. I also asked the dealership for a quote on my car to sell it and they offered less for the car than the last repair cost while the appraisal value on the sales person's screen showed a price 10k higher. read more

After an unexpected break down on one of our cars and need of finding something in a hurry and in our budget we found a car online and headed to the dealer. The car wasn't there had just been traded out and the salesman was great done everything possible to help us out including price matching another vehicle letting us take it home for the night and think on it was more than understanding of our situation . Arrived the next morning and salesman was busy with another customer and instead of making us wait gave us to another salesman who was a great and humble guy. We were in and out in a hour . Would definitely recommend Very happy with our experience. Special Thanknyou to Aaron Zeit and Kenny Baker read more

Our experience with this dealership was very poor. We brought our mustang to this service department numerous times over several years as it kept losing it's charge. Multiple "repairs" and explanations were provided. We spent thousands of dollars on these interventions. The explanation changed every time. During one visit the service department returned the vehicle with a broken shift. They then billed us another $800 to fix that. When we complained, the little service boy threatened physical violence. We were told he was fired for this. However, when we returned, we saw him run away to hide. Finally, after numerous interventions at a significant cost, we were told the problem was our fault for not driving the vehicle "frequently enough". We were even told that mustangs that sit on their lot for more than a week will often have drained batteries. How odd. One wonders if Ford is aware of what this dealership is telling people. Since that time we took the car to another service center where it was discovered there was a short in the electrical system. The car can now sit without being driven for weeks and never loses a charge. read more

Absolutely terrible customer service. Emailed to ask about a vehicle for purchase and they stopped responding halfway through the process. Called to check in hours later and they said they were working on it. Never heard back from them since. Stay away from this place. read more

Guy who helped my bf was rude and acted like he was better than everyone else. If your job is to help people then dont be rude about it.

We bought a truck from them. Took it to my mechanic to check it out and it was eaten up with rust. On a scale of 1-10 the rust was at an 8. They lied to us and said it was not that bad. I would not buy anything from them. read more

Bought an expensive car from these people and as a new buyer they failed to disclose the true vehicle history of my car with not one but TWO accidents on it, did not tell me the true warranty cost which was $2,500... and lied about it having a lifetime warranty until I had signed the financial documents. Do NOT buy from these people, as a first time buyer or a 10th I do not recommend doing business with this group... ever... read more

We called to test drive a car and model they said they had. We even called before driving out to confirm (45 minute drive). Got there and they sat us at a cheap sales desk with someone different and said they had sold it. It wasn't even the model we wanted. They flat out lied and wasted our time. Also, they said it wasn't drivable because it had panels pulled out. We were looking to test drive and order new. Nope. read more

If I could give negative stars I would. 4-27-19 we came in on Saturday to get oil changed in our F-250 Super Duty Diesel Truck. We arrived around 7:30 and they open at 8. We parked (as we drove 2 vehicles so we could get breakfast while they worked) and waited on them to open so as not to block up the parking lot like idiots. So they open and my Hubby went in. They told him they would not take him without being in line with all the other idiots blocking the parking lot. So they turned away business today for a F260 Super Duty Diesel Truck "the works" because they cannot take a customer that walks in a door and up to the counter and ask to give them money to care for their F250 Super Duty Diesel Truck. So in short the Service Area does not have good customer service and cannot independently think for themselves when someone does something as smart as not block a parking lot. Who cares where my vehicle is parked if I am standing in front of you asking for you to work on it?? Thats ok because you know who does the dealer in the next town would would love to take my money! read more

These people are absolutely incompetent. From the worthless tag and title department that put my new car in someone else's name to the pathetic service department that did an oil change without securing the bolt in the bottom of the motor causing a catastrophic failure. And they don't care. They don't return calls. They charge an $899 doc fee and messed the title up. Now my brand new car will show an extra owner on carfax. read more

The misses and I had a great new vehicle sales experience with Cloninger Ford Dealership, 19 Jan 23. The Sales Rep Jonathon Hardy, made us feel welcomed and let us know right up front there is no pressure from him or the dealership to buy a vehicle today if we just want to look and see. The new Explorer we were interested in was brought out and we test drove it, while Jonathon was explaining some of the new features on the Explorer. When it was time to discuss "the bottom-line with trade-in", we were very pleased with there initial offer because it was right in-line with what we had planned for. The paperwork and financing was painless and in our minds, went pretty quick. Jonathon had our tags from our trade-in already mounted on and new Explorer and insured the EZ Pass was also mounted in the new vehicle. This was one of the "Best" Buying New Car Sales experience the misses and I have had in a number of years. Thank you. read more

Negative stars wouldn't do my experience justice. I have purchased two Rangers from this Dealer and had a pro Cloninger attitude. This attitude changed on 7/17/2020. We had a recall appointment it happened that the day before, as my wife was driving home from work, the check engine light came on and the Ranger was running rough. As a matter of convenience we decided to do the one stop shop as the truck was going to be there anyway. We have had work done there before with no complaint and am aware that dealerships are generally more expensive and accept this "as is" if it seems to be "fair". I asked that they diagnose and get back to me as to the findings. I got a call and he said they would start with plugs and wires. I asked for the price. He said 800.00. I asked if he was out of his mind. He then said that the plugs on the left had to be accessed through the fender well but he could see if he could get a better price and then offered 600.00. I have changed those plugs and I didn't even look at the fender well. I told him that I would call within a half hour after I spoke with my better half. I grabbed her and we went to rescue our vehicle. I spoke with my Mechanic, whom I will never stray from again, and he told me the man-hours to perform the work. The Dealer said 4. He said 1.7. Arrived and discussed my displeasure while receiving many "I understands". Meandered a bit as we waited for the truck to be pulled around and the Rep said that the Tech put down the wrong numbers and that the actual cost should have been in the 350ish range. They may have gotten the 350 from us, as a matter of convenience, however I informed him that he had seen the last Wilson $! My Mechanic performed the work and also changed the coil-pack for under 300.00. We had started our "new vehicle" tap dance months ago and our list was narrowed to the Ford Explorer, Honda Passport or the Jeep Grand Cherokee. Well, guess who dropped off that list. D. Dubya read more

This afternoon we visited several dealships and ended up at this one we met with Nat, and he is like your Dad he wants to put you into the right car not just any car. He asked a lot of questions to find out what would be the right car and we drove out later in the exact car we wanted, needed and could afford. When we need another car or truck we will go back to him. He is the man you want to work with. read more