Very professional and experienced. Had two grandfather clocks serviced. It's hard to find artisans who are knowledgeable, experienced, and professional. read more

I couldn't be happier with the service at Clockworks in Paoli, PA. I brought in my antique Ansonia Queen Elizabeth 8-day wall clock (circa 1890) after the chime spring broke during winding. They estimated a 2-week turnaround but had it ready in just one week! The movement was completely disassembled and cleaned, and both the chime and clock springs were replaced. I received detailed photos of the process and the reassembled clock, which was a fantastic touch. Upon pickup, they gave me a tutorial on proper operation and care. Their skill, professionalism, and attention to detail are top-notch. If you have an antique clock in need of expert care, this is the place to go! read more

This place rocks. Came in last Friday with a dead Seiko quartz clock (1985-ish) had some sentimental value. Given the age of the clock, I did not arrive with optimism. Walked in the door and received warm greeting and realistic options/expectations for the clock. Literally the NEXT MORNING I received a phone call that the clock was repaired and ready for pick-up! The hands were replaced as was the movement and it looks and works GREAT. At a very reasonable price! I would give this place TEN stars! read more

would like tell anyone on this site how wonerful the owners are and i have been going to them for years. i trust clockworks and highly recommend them and what they did today was beyond kind and rarely do you find such compassion. i brought my neighbor in that thought his watch wasn't keeping time. he had just come out of the haspotal after 2 weeks and has been confused so i didn't pry but let them know. we got back in the car and was so touched because my neighbor said with surprise "they didn't charge me" . please spread the word that kindness still exist especially in clockworks !!! xoxo calling when they are open in the am. with gratitude read more

Friendly and helpful Excellent advice and professional service Old school charm

Our grandfather clock was in need of repair, Greg assessed the repairs , very informative during the whole process, answered questions concerning the repairs, one year warranty, great service! Look forward to having our grandfather clock serviced in the future, thanks read more

Excellent service for and old Seth Thomas mantle clock. They treat your family heirloom like their own. Very reasonably priced to service and replace one part as well as explaining all parts of clock to keep it running for a long time. read more

We recently moved to the area and wanted to have our 40 yo Sligh grandfather clock repaired which hasn't worked in many years. The couple from Clockworks came to our home to assess the clock and were very informative. They gave us several options and we decided to have them take the inner workings back to their shop. Within two weeks, they returned and put the clock back together, totally repaired and working beautifully. They seemed extremely knowledgeable and were very pleasant to deal with, treating the clock with great care. They explained everything that was repaired and thoroughly answered all of our questions. read more

Outstanding service and repair of a 60 year old German Cuckoo Clock. Went above and beyond to repair casing. Highly recommend this business. read more

Incredibly expensive. May not be trustworthy. wanted $1500 to see if the clock could start working.

Brilliant, did work way beyond what I could have expected on a clock that purely sentimental value to my wife. Repaired a cog wheel in fact, which I know is really difficult to do. Keeps perfect time after they showed my wife how to adjust and operate the 150 year old clock. That was, in itself worth what I paid. We would never have worked out the 'tricks' of how to set it ourselves. I showed all the neighbors and the videos they sent me of the work in progress. I recommend this expert clock repairer. They will also give you an honest run down on value and what is worth doing as well and I think that can confuse some of us in America who are used to being placated with 'anything can be done' rhetoric. read more

Very friendly folks (husband and wife) run their business repairing and selling used cuckoo and grandfather clocks. In business for decades. Very efficient and client-friendly. Good pricing. Quality work. Lucky to have a shop like this. read more

Excellent workmanship and a fast turn-around. The owners offered us various repair options and costs. I would recommend this shop to anyone who needs work done on a wall or mantle clock. read more

Brought in my 50+ year old cuckoo clock which had been sitting in attic for years. Shop owner knew exactly what was wrong, works great now. This cuckoo always makes me smile!! read more

They have serviced my clocks and watches for over ten years , and they never disappoint. Everything is explained up front and servicing and repairs perfect. Nice to support a solid small business. read more

If you need a clock repaired, this the place to go. Very nice husband and wife who repaired my 100+ year old school house clock. They even sent me a photo of the various parts once dissembled. When I picked up the clock I was informed how to wind it, adjust the time, etc. Most helpful. Very fair pricing, quality work and fast turn around time. read more

Having requested a visit from Clockworks to repair a grandfather's clock that could not be easily moved, I received a prompt response from this firm. During the repair visit, it was clear that the clock's malfunction went well beyond the need for simple lubrication. The Clockworks rep brought to bear his experience and practical knowledge, succeeding in identifying the problem source. He was then quickly able to adjust the clock and complete the tests needed to evidence the repair was complete. In summary, this visit went extremely well, not only inspiring in me a new respect for those who understand clocks, but also fully restoring the time-keeping and ringing functions. In a word, bravo to Clockworks ! F. Merriman, Wayne, Pa. read more

Great service! Walked in with a broken wall clock. They asked how far away did I live from the shop? When I told them, they both said no, no, and told me to go across the street to get a coffee and come back in 15 minutes. 15 minutes later my clock was repaired and hanging on their wall waiting for me to pickup. I will use them again. read more

Knowledgeable and professional work! I took in a small electrical clock of great sentimental value and an old banjo clock that had been packed away for 10 years. The Clockworks staff gave me an immediate evaluation about what could be done and not done and gave me great information about the clocks themselves. The work was completed in the time frame they had told me to expect and at the cost they had quoted. When I picked up the clocks they had saved all the old and broken parts that had been replaced, showed and gave me photos of the work in progress. I received service and attention rarely found these days. Most of all, I appreciated having my clocks serviced in a local shop by an expert rather than being sent away somewhere to an anonymous service center. A.U. read more

An Elgin 100 year old pocket watch was not running. I presented the watch to the lady at the counter. No comments. The nearby gentleman, working on a clock, looked across the table briefly at the watch and me. $350 to take apart and fix my watch was his quote. A jewelry store, about a 1/2 mile away offered to have their watchmaker examine my watch. Two day later the store owner called to report the watchmaker found nothing wrong with my pocket watch. It's running and could be picked up at the store. No charge. Honesty. Clockworks has had a deserved reputation of overcharging. Could the owner not spare a moment or two to diagnose my watch? read more

Very happy with the services and craftsmanship of Clockworks. My family heirloom clock was ready in less than 24 hours. Everything fully explained. Great spot. read more

I took a Seiko carriage clock with Westminster and Whittington chimes to be repaired - the spring that held in the battery had rusted through. They said it could not be repaired, the movement had to be replaced. They pushed a non-chime movement, but I really wanted a chiming movement. They said that the Westminster/Whittington chime was not available, only a Westminster/Ave Maria chime. I asked to listen to it and they played me a few notes and then stopped. I tried to explain the other features of my clock, and they cut me off that I should forget about what I had, this is what they could provide as a replacement. Pretty much take it or leave it. With a one-year warranty, the price for them to replace the movement would be $275. That was more than what I wanted to pay, so I left. Then I started searching online, and came across Clockworks.com (which has ABSOLUTELY NO connection to this Clockworks shop). And I found a Seiko movement, with Westminster/Whittington chimes - for $50 - EXACTLY what I needed. I corresponded by email with customer service, they were extremely helpful. The movement arrived within a few days, and I installed it. Yes, it took me almost two hours to get it installed and set to the correct time, and the clock chimes 3 minutes early, but that is a minor inconvenience. I don't know why this Clockworks shop said the movement wasn't available, nor why the price was so high. Their customer service was horrible. Also, there is no handicapped-accessible entrance to the shop. read more

This is a fantastic and very rare shop run by old fashioned (which is the best kind) experts in clocks and watches. We brought a clock bought at a flea market, which was kind of old and did not work. It was fixed and ready for us in one week or less. Also I accidentally ran a fairly expensive through the washing machine. Husband took it there; the crystal was fogged up. The store owner said he would do his best to clean it and dry it out, but it might still rust inside (he was very honest). That was several months ago and the watch is running like new. This shop is a GREAT find! I'm so glad I am lucky enough to live near such a wonderful clock and watch repair shop! read more

I had a small clock repaired and cleaned there for $150 three years ago. I just took it in for exact same service this AM (Juy 20, 2018). I requested the EXACT same service was now $250! I asked why was there such an increase? Rudely told everything goes up in price. In another encounter, I took a dual face watch in for two batteries to be replaced. They were priced at $20/battery. Then took watch to Testa's jeweler down the street and total for both batteries, $20. I will NEVER return and give tis person my business and caution others to go elsewhere. read more

We had two clocks in disrepair and both were fixed quickly and completely. In one case, previously a clock shop had repaired it and changed the hammer on the chime. Clockworks not only repaired and cleaned the clock but restored the beautiful chime that it had previously so many wonderful sounds. These are trustworthy people. Couldn't recommend them more highly. read more

I brought in an antique wall clock that is a treasured family heirloom. I was extremely nervous having anyone service it. The wood cabinetry was beginning to fall apart and it did not function. Clockworks exceeded my expectations. They spent lots of time with me to get me up to speed with all of the intricacies with operation, care, adjustments, etc. They were extremely careful not to damage or make repairs that would result in losing it's historical value. The clock is now fully functional. The price was also reasonable considering the amount of time and effort they put into it. I highly recommend Clockworks. I am grateful that we have professionals in our area with such a unique set of knowledge. read more

Hands down the best, and friendliest watch repair shop in the area. Stop looking elsewhere right now because I can tell you this is the only real, old-fashioned watch repair shop in the tristate area. The owners are skilled, professional, and best of all, friendly. Dropped my watch off for a complete service involving tearing it down and cleaning and rebuilding, it was done exactly when they said it would be. Extremely reasonable prices, and they even asked about my wife who came with me weeks before when dropping it off. This is local business the way it should be done. Rosita and her husband are the best in the business. read more

We have a grandfather type clock that had a problem. Of the three weights in the base, the middle weight was advancing faster than the other two. My wife and I decided to contact Clockworks to have someone come out and service the clock. We had purchased our clock from them back in 1995. On Saturday, 2/9/19, we were visited by an elderly couple from Clockworks. They seemed nice, but once they started, we felt something was wrong. They asked us what the problem was and when we told them, they said we were incorrect and asked if the clock was chiming. I said yes and my wife added that since we both worked during the day, we could not be absolutely sure if the clock chimed every 15 minutes every day as it's supposed to do. Again, the elderly gentleman said we were wrong and again asked us what the problem with the clock was. We repeated our answer, with my wife saying that this was all we knew and that was the reason we called them. Then the elderly man said they did not like the tone my wife was using and that she was being mean. My wife said she wasn't being mean; she was just saying what we thought was wrong with the clock. They started putting their coats back on. They actually told me that I was okay (I guess I passed what ever their standard was) but again, they stated that my wife was being mean to them and they could not work for us. This made my wife start to cry. They said once more they could not work in our house any longer and left. They had only been in our house for 17 minutes! I am not embellishing these facts. They said we were wrong about what we thought was wrong with the clock. They called my wife mean. They made my wife cry. THEY MADE MY WIFE CRY and then they left! I wish I had gotten their names as I would add that information to this review. We have had dish washer repairmen, plumbers, deck guys window restorers and other technicians come to our home to restore an appliance. If we told them what we thought the problem was, they would listen and start to work. We never, ever, were told we were wrong. Nor have we ever had anyone leave because we were mean to them. Why would anyone be mean to someone who is trying to service you. Look, if you want to purchase a good clock, go to Clockworks as the clock we purchased has lasted 25 years without a problem. However, if you want someone to service your clock, I would recommend calling anyone else in the tri-state area. These people are not worth it. I am now going to contact someone else to fix our clock. read more

I had my family's 100+ year old grandfather clock repaired on April 25, 2021. They did an overhaul of the clock movements. The grandfather clock worked until it stopped on October 9, 2021. I called Clockworks and the woman who answered was rude to me telling that she told me the clock should have been taken to their shop at the cost of $500 to get it working properly. She told me they were booked up for the month of October and to call back in November. The holidays came and went. I contacted them on January 28, 2022, and got their answering machine saying they were on vacation until February 24, 2022. I left them a message to call me back about getting my clock fixed. It's March 14 2022 and I have NOT received a phone call back at all. If they REALLY want my business, then THEY need to call me to resolve this situation. If they are NOT interested, they need to let me know and recommend another clock repair shop to fix my grandfather clock. It seems they don't care about my family grandfather clock. I'm so upset. read more

My wall clock fell and broke in some pieces. I put the pieces back together but it wouldn't stay running. I took it here and they quoted $200 to get it going. I decided to take it to another clock shop and they fixed it on the spot in about 1 minute. There was some lever that was in the wrong position, no charge. read more

Outstanding service! Very nice people. They rescued our favorite kitchen clock. read more

Clockworks - Watch Repair Near Me - Paoli, Pennsylvania

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My name is 'Rick' and I am in the property damage insurance claim industry. I have a client that lives in Phoenixville PA that sustained water damage to a old grandfather clock. I called 'Clock Works' to get professional help. I spoke to a women by the name of' Rosita' that couldn't be bothered speaking to me with regards to the situation. She was very NASTY and unprofessional. After all...this is a specialtily business model that they are in. She was very disconcerning and didn't want anyhting to do with my call. I asked her another question and she said to call someone else. That Clock Works does give out information or will not do anythng for free. I wasn't asking her to do anythng for free. I was just trying to see how much they would charge to go look at the clock. She was anything BUT friendly. I would NEVER recommend this compnay to work on any thing unless you bring a ton of money and tell them that up front...unpleasant people and not a consumer friendly company. Horrible Experience read more

As usual a wonderful experience. Honest, quick and very very friendly!! Would never go anywhere else for a clock or watch need!

What a gem of a place! I took my watch in to see if they could fix it. They can't BUT he kept it and took it apart to locate the problem and didn't charge me anything. Wonderful people. read more

Needed a watch battery replaced. I was in and out in 5 minutes. Very nice people! Reasonably priced. Will go back again!

Terrible character of owners. Brought my beautiful Coach watch and they put a bad battery in. Came back asked nicely to another battery in and refused. Watch brand new. Less then year old. I was told they did not believe me and blamed my brand new watch not their faulty battery. Extremely rude. Dont waste your time. Cheap!!! read more

Needing batteries is one thing, but when it comes to understanding the mechanical workings of a good watch, I would not trust anyone else. The man is an horological artist! read more

not sure who are owners are but 5 years ago was helped to bring in a schoolhouse clock. when the man wanted usurious price to clean it an i left - no help then! nasty and unprofessional...hope they were bought out. read more