Russ is a nice guy and personable, but I would not recommend him since his service guarantee is not…read moreworth it. His pricing was $100 more than the local shop in Paoli but he said he would guarantee the clock would continue to work for one year. After the initial visit, the clock would function for a week or less than stop. He came out to resolve this but by the next day the chimes started to chime at 10 minutes before the hour. He returned and got the chime to work for about 1 day and than it stopped. He set up another appointment which was a full month out. He never showed up. Tried to reach him via text and phone and won't respond which I do not find professional.

Took my antique clock to the Clock Guy. it had a broken weight cable. He said he could fix and…read moreclean clock for $250. 3-months later I got it back and hasn't run correctly since.

I spoke with Lorraine over the phone. She was extremely helpful and gave us excellent suggestions…read moreaddressing our problem. Highly recommend.

The girl at the front desk was Very professional and informative regarding my clock…read more It's nice to see there is still good customer service. Along with clock repair shops!!

I've used Merrits on several occasions for clock parts and tools ordering. Their customer service…read moreis impeccable. They have never made a mistake on my orders, and the products are always of good quality. On the rare occasion where I do receive a damaged, item, they have always had a new one in the mail on the same day. Their monthly flyers are always good, and alert you to good deals they have going. I highly recommend this business.

may I first say when Merritt screwed up my order i used 1 word not at the person but at the…read moresituation that i should not have that being said. placed a order paid by credit card. was charged and was told it would be shipped shortly Friday get a call that my order is ready for pick up. excuse me? was to be shipped. was told I was not clear on order and next time I should be more clear. well Merritt. check your tapes if you keep them for training purposes. I know every customer is wrong. you're right. I'm sorry. well really sorry I called. since new owners let me say your just about hands down most expensive but you are convenient I was told timesavers might be a better fit. well ya. more stock, quicker shipping, and they get the order correct. I may not have been your best customer. having dealt there 30 plus years I was a long term customer sorry to say the new Merritt is not like the old Merritt. just telling you my last experience try them for yourself and see. your experience maybe better. I hope it is if I offended anyone in this review I'm sorry

Thr couple who owns this shop are very helpful, knowledgeable, and kind. They're not the most tech…read moresavvy, so you won't find a company website but if you give them an old school phone call or simply show up during business hours they're super friendly, welcoming, and eager to assist. They can do all kinds of work, from a simple watch battery change, to fixing antique clocks-- even better, they've got a stash of old parts on hand so they might be able to do quick fixes right on the spot. These are true craftsmen, a dying breed. We are lucky to have such a niche store in our neighborhood!

They did a great job fixing our Grandfather clock The price…read morewas reasonable too.Highly recommend

They had my Clock for over five months and never called me once to let me know the progress. I…read morereached out to them five different times and they kept saying they were waiting to hear or they were waiting to find a part or they were working on it. Finally I went to pick it up and of course it's not fixed but they charged me anyways - $21 for all of their efforts. Very disappointed in the service and I really wouldn't recommend them at all.

Very competent and fair! Have used this shop many times,…read morealways with positive results. My cuckoo clock is almost sixty years old and wasn't operating when I took it to Hurst's , but they completely overhauled it for a reasonable price, and it's now working like new! So if you have the time, and that time is not working, take it to Hurst's!

VERY EXPENSIVE! Live 15-20 min from Angelo, need 30-45 min…read morehelp to check set up of grandfather's clock. The flat fee is $750. This seems incredibly expensive for a minor thing. Neurosurgery is much

The best!! Highly recommend!! Only one in 300 miles to work on my clocks! Highly Recommend!!read more

Ron was super helpful and replaced my watch battery on my Michelle watch. His price was so…read morereasonable!

I just bought a new watch, and I did not know how to make the band smaller. I saw Back in Time…read morewhile out shopping and went in. They were awesome! They adjusted my watch band and showed me how to do it in the future. I am definitely returning!

"I reached out to Andrew regarding a watch listed on his website. After discussing the total cost…read moreand the value of my potential trade-in, we quickly reached a mutually beneficial agreement and scheduled an appointment at his office. Overall, it was an exceptional experience characterized by fair negotiation and highly personalized service." Highly recommend. Eric,

I recently consigned a watch with him. He was a very nice guy and made me feel safe, as a female,…read moreto not have to deal with unsavory people as I worked to close out my late husband's estate. I was told up front, that he charges $500. There was no talk of additional charges. All was going well as I was able to call and get status updates with full transparency on the need to price adjust. The watch recently sold and he notified me of the amount I would receive. When I arrived, I asked him how much the watch actually ended up selling for sans his commission. Well, when I did the math, he took a commission of $600. When I asked about the difference in price he said it was due to credit card charges (I was selling and not buying), cleaning up the watch (which was to be included in the original $500) and if the new owner said it was running fast, he would have to take it back and fix it. None of this was told to me as part of an upfront charge. It feels a bit like a bait and switch. I do believe he understood my concern around the dollar difference, but he did not offer to make it right. Suddenly the very thing I appreciated about him, me feeling safe as a female, may have served to my detriment. I just feel you should honor your word. I may be out of $100, but I can warn others.