Based on other reviews, it seems we may have just caught this place on a bad day. We stopped in on…read morea Sunday on our way home from New York City because I was looking for some specific items. Unfortunately, the experience was disappointing. The young man working in the store seemed about as disinterested in helping us as possible--more focused on playing his video games than assisting customers as we browsed. Overall, it wasn't what I had hoped for. That said, based on all the positive reviews, I'd probably give it one more try during the week when I believe the owner is there. But I can say for sure--I won't be stopping in again on a Sunday.

Professional, prompt and excellent service from Terry and Audrey. Terry came out and looked at my…read more40 year young grandfather clock to diagnose what was necessary to repair the clock and we had a nice chat while he fixed it immediately. I highly recommend Clocks on Time.

Was delighted to find Metro Clock Repair in my town. Moreover, happy that the proprietor is a…read morewoman. As a woman who worked as a sound engineer in a male-dominated field, I was pleased to support her business with my business. She came to my home, gave my grandmother's hand-made mantle clock a once-over, provided a quote, took the old time piece to her shop and did the work. Tanja knows her stuff. When she brought the working clock back a few days ago, I cried to hear it tick and ring again since that sound was an integral part of the happiest days of my childhood.

I was seeking maintenance service for my Grandmother Seth Thomas mantle clock. My long term and…read moretrustable service provider lost his business in a fire. Needless to say, I was concerned about finding as knowledgeable and trustworthy a resource as it appears that a storefront provider of this service is impossible to locate. I conducted a Duck Duck Go search and I located Metro Clock Repair. The comments about the services provided by Tanja were consistent and true. She came by my home and provided long overdue timely maintenance to my treasured clock as well and took a smaller non-working clock back to her shop so that she could locate and install replacement mechanics. In my discussions with her I could see that she is dedicated to providing the special attention timepieces require. We shared a love for classical timepieces. The quality of service far exceeded the cost. I am so happy to have her as a resource for my timepieces. We need to patronize and publicize the services provided by Metro Clock Repair, so they too are available for when we and others need them. Thanks so much, Tanja!

I've used Merrits on several occasions for clock parts and tools ordering. Their customer service…read moreis impeccable. They have never made a mistake on my orders, and the products are always of good quality. On the rare occasion where I do receive a damaged, item, they have always had a new one in the mail on the same day. Their monthly flyers are always good, and alert you to good deals they have going. I highly recommend this business.

may I first say when Merritt screwed up my order i used 1 word not at the person but at the…read moresituation that i should not have that being said. placed a order paid by credit card. was charged and was told it would be shipped shortly Friday get a call that my order is ready for pick up. excuse me? was to be shipped. was told I was not clear on order and next time I should be more clear. well Merritt. check your tapes if you keep them for training purposes. I know every customer is wrong. you're right. I'm sorry. well really sorry I called. since new owners let me say your just about hands down most expensive but you are convenient I was told timesavers might be a better fit. well ya. more stock, quicker shipping, and they get the order correct. I may not have been your best customer. having dealt there 30 plus years I was a long term customer sorry to say the new Merritt is not like the old Merritt. just telling you my last experience try them for yourself and see. your experience maybe better. I hope it is if I offended anyone in this review I'm sorry

Repaired an old clock , on time and under budget. Great…read morecustomer service I'm confident recommending him

Needed help with installing a new grandfather clock. Was able to call and set up an appointment…read moreright away. John drove out on the weekend and was very helpful with figuring out an ideal location for placing the clock. He walked me through the steps of taking care of the clock, setting the time, and changing the time twice a year. He also gave me his business card to call him with questions or issues. Very pleased.

My mom recently passed on and I inherited her/my dad's "Grandmother" clock which they purchased in…read more1956 when they were first married!! One of the chime rods snapped off during transport and all the clock repair people mom had recommended and used in the past had retired or passed on so off to the Internet I went! I found Scott's Clocks, called it, received a prompt and professional call back in a timely fashion. It was easy to schedule the repair. Scott arrived, serviced the clock and now she is ticking and chiming happily away in her new home! I think mom would be happy and I know I am! Thank you Scott for GREAT service, fair pricing AND your timely arrival (no pun intended) AND ALSO for being overall a very nice friendly person! Will DEFINITELY use Scott again!

I have taken my mantel clocks to Scott's for many years. He does excellent work and let's me know…read morehow much it will cost before repairing. I recommend him highly. His prices are reasonable as well.

Bob is just great. Knowledgeable, friendly, and a super…read moreclockmaker. Old-school quality, no shortcuts, and has 100% of my confidence to work on my finest pieces. And...a nice guy too!

Bob fixed my clock in just one week, about two seconds for a tiny adjustment to the pendulum slip…read moreclutch plus a few days to make sure it was running correctly! He didn't charge me anywhere near enough for his services either lol. I highly recommend the man to doctor your ticking & chiming clock back into good health.

Have you ever had a need to repair something that was very special and immediately felt at ease…read morewith a stranger who would do the work? That's how I felt when I met Curt Lefferts. As soon as I walked into his shop, I knew I was in the right place! His knowledge, his candor, his attention to detail all worked to make me feel comfortable. He identified the problem with our clock immediately, and lovingly adjusted and oiled it and sent me off with instructions on how to hang it. He then followed up the next day to see how the clock was ticking! I couldn't be happier with his service. On top of that, he's a darn nice guy. This man knows clocks. This man loves clocks. Let him love on yours! And wait 'till you see his shop! Five stars hands-down.

Smart guy. Recommend.He knows his stuff. Veteran. Willing to travel to you. Works on all kinds of…read moreclocks.

Friendly staff. Same day repair. Fair pricing…read more 2mm rope chain soldering. But also found other friction areas. Didn't push me to get everything fixed today but instead provided candid feedback on what would be most important and what could wait for repair. 10/10 recommend.

Roger was very knowledgeable, friendly and very easy to talk to. Fixed my 2 watches very…read moreefficiently. Plan on returning and bring some old jewelry for him to appraise. I feel confident he will give me the correct value.