Chad helped me today. My washer has issues with springs and with cold water dispersal. He even…read morerecommended what model would be best to replace my machine and where to purchase. I really appreciate him going above and beyond.

Insurance paid for replacement of the toilet. I upgraded to a tall one and paid the difference. It…read moreis a ProFlo. It would run after flushing unless you fiddled with the handle, and the flush itself is incomplete. I finally called Cunningham and was told that could not be as they had sold 1000 of these and had no problems. The person I spoke to was extremely rude. I asked if he was calling me a liar, and he quickly said no. He told me he would contact the installer and get back to me. One week later, I called again, and he was rude and said he was going to call me, so why was I calling? He talked to the installer and was told that there was not a new tank on his truck. He would get back to me. He did not. I called again that same week and got the same rude person. I was told that they could be there the day I called. As they had not called, I had plans for that day and could not have them. He then said it would be late the next week. The following Thursday, I called, and he said that he was going to call me, and the installer would be there on Friday. No notice whatsoever. I said that his customer service was not very good. He said, and I quote, "We are too busy". So the installer comes and asks me if I am having problems with the toilet. I said yes and explained. He said it can't be, as they had installed 1000. I said yes, I heard that, but this one does not work. He replaced reluctantly. This was possibly the worst company that I have ever done business. Do Not do business with them. Can't give a Zero or a negative or they would have got one.

James came out and fixed my refrigerator. The freezer side stopped working and started clicking. He…read moretold me if it's clicking he can fix it. THAT HE DID!! James saved my groceries and fixed my refrigerator. Plus they offer a 1 year warranty. I highly recommend!

Great service, great work, fair price. Quickly diagnosed and repaired my dryer. Will definitely use…read moreagain.

I called Midlands Appliance Service on 12/10/2024 regarding and issue with my Whirlpool Dryer. I…read morehad previously called Sears Appliance Repair (Sears Home Services) to come out and fix my Whirlpool dryer. It would not rotate or start after you hit the power and start button. Sears was very easy to schedule a call and I was surprised when I went to the internet and found that they were available the very next day. All seemed great. The technician opened the top of the dryer, hit the power/start button and heard a click from the control board. Dryer wouldn't rotate. He immediately said "The board is bad". He looked up the part and said "We don't carry the board and can't get it". My wife said "So what are you saying, we have to get a new dryer?" He just shrugged and said we could probably find the board on Amazon. So we looked up the part and he said that it would work. I have an electronics background so I told him I'd order the board and put it in. I said if it didn't work I would call them back. I got the board three days later, put it in and it had the same problem. So I called them and got their voicemail..said I needed them to return. I get a voicemail response that they would be out the next day. They never showed. This went on for a whole week, one day after another...with them telling me they'd be out and then not showing. Finally after four days of this I called Midlands Appliance Service to see if they could come out. I spoke with Steven Woodlief and he said if I'd called him 3 hours earlier he could've stopped out then. I told him the problem with the dryer and he said it was crazy that they didn't check out the thermal relay or switches or anything prior to jumping on the board being bad. He explained where the thermal relay was located and told me of a YouTube video that would show me where it was. I took the front of the dryer off, found the thermal fuse and checked it for continuity. It was open. I went out and ordered the fuse the next morning for $8.16 and replaced the fuse. It's been working great ever since. So no, I did not have to use Midlands for an actual service call, but the help Steve gave me was above and beyond the call of duty. This is what a good service organization should be like. I have gone to Better Business Bureau, Comsumer Protection Agency and my bank in order to try and refund the $129 bad diagnosis and service Sears Appliance Repair gave me. They do not have a live person and no matter what you call you can only get a voicemail routine that sends you back to the beginning. They do not have a phone number, and their address is listed as Sears in the now defunct Sears building in Columbia Mall. Take heed. Never use Sears Appliance Repair, but take your business to Midland's Appliance Service instead

My microwave quit, no power at all, contacted GE and they relayed my issue to Sloan Appliance,…read morerecieved a call from Nick with Sloan the next day, he talked with me about what what I've done to check to make sure that it wasn't an outlet problem, told me he knew what was wrong and he was gonna order. The part told me it would take about a week called me three days later told me the part was in came this morning with his partner to read. They took the microwave down, took it apart and installed the part, showed me the even tested it in front of put it all back hung it back up. They tested everything they showed me that everything was working and left not a or a scrap of mess anywhere I was very pleased with their professionalism with his knowledge of the appliance ability to get it fixed as quickly as they did would recommend to anyone great guys Nick and Reed

A $285 part PLUS $140 Service Charge PLUS $145 Labor PLUS 3% for card payment; gouging! Will NEVER…read moreuse this company again.

First repair for a dishwasher error code cost roughly 500. Part took week to come in and I wasn't…read morecontacted when it arrived - I had to follow up to get repairman scheduled. That was two weeks later. Once repair was supposedly completed, Bosch dw was not tested - they just said the repair was complete. First time I turned it on, however, the SAME error code appeared. Since then, I have been waiting for three revisit appointments now, each one missed and then rescheduled by Mr Appliance. The worst part is I'm always calling THEM on the agreed upon appointment date asking for details on time window to plan my day (when I should have been notified). So no notification comes on the day prior, and several reschedules have ensued due to their failures. I have no idea about staff shortages - but my repair should be a priority due to failure of their first repair attempt. Can't get escalated to management either. I'm already in this repair for 500 - hoping this can get resolved. Next stop is reporting to Better Business Bureau. Right now, I recommend that you do NOT use this company for appliance repairs.

Quentin Smith came and did a diagnostic on our washing machine. He said we needed two circuit…read moreboards and could also use a water pump. We paid him $900 for those parts and labor. The repair was never done and phone calls are not returned. Mr Smith owns both Lexington and Columbia Mr Appliance Offices. We will have to pursue refund. Don't prepay this man. If he insists use your credit card. He charges a fee but you will have recourse with your credit card company we haried another company after one month of no repair. It was fixed in one hour for $150. No parts were needed.

The worst customer service ever !! Would never work with…read moreagain Rude, incompetent, we ordered a brand new dishwasher they installed it incorrectly. They did not understand how to even program it. Water was spitting all over the floor and they just kept telling me to go back to the manufacturer and would not come back until I called them again as they wanted to get paid again for something they didn't fix in the first place and went into a loop with argument they were only there a week earlier. I guess they don't stand behind their service at all a week later as they wanted to get paid again to come back for more incompetent service from the manufacturer order I also let Viking know of my experience with Sloan appliance Aiken

My stove was broken and had a warranty through Lowe's. We received service through another vendor…read morefirst that wasn't up to par. We asked for a second opinion from a different vendor and were sent to Sloan Appliance. The tech came out, diagnosed the issue and found it was due to a malfunction with the stove. He was extremely courteous and explained everything in detail. I would absolutely recommend Sloans for any appliance need. I'll absolutely be back for any issue, even outside of a warranty claim.

Very professional and polite on the phone and especially in-person. I felt very comfortable w/…read moretheir technician being in my home and that he paid close attention to detail. I highly recommend ABC Appliance Repair.

After eliminating what would have been less costly possibilities, Nick was able to repair our GE…read moreoven. A quick second opinion from another outfit quoted several hundred dollars more than Nick ultimately charged for the repair. I recommend ABC Appliance Repair and will call Nick should anything else need repair.

Quick, efficient and not lacking in quality or professionalism. Able to troubleshoot the issue with…read morethe refrigerator and narrow it down to a potential part. Unfortunately the failure still happened with the new part. All troubleshooting was exhausted and with the breaker still popping after the new part installed, this was the last clue to know there was a ground issue inside of the fridge (an electrician had run tests as well and cleared it). Ultimately I made the choice to replace the fridge instead of having it completely dissected. Overall I would say that this issue was due to a build issue with the fridge. QARS did a wonderful job quickly and was straight up.

Easy to get an appt, professional service. He informed me my washing machine would cost to much to…read morerepair. I appreciated the honesty. John is the owner, just in case you want to use his services. Tip: Customer will get charged $78 for a estimate rather the fix the item or not. Keep that in mind. There many be companies that offer free estimates.

I called just trying to get a recommendation for the most reliable brands in Refrigerators as mine…read morewas not cooling properly and I was going to buy a new one. The person who answered was one of the most helpful and professional people I have spoken to in a long time! He tried to tell what COULD be wrong with my frig and offered things that should be checked by a tech, even though he usually doesn't service my area. He told me how much to expect to pay for common repairs and offered to make a special trip to diagnose my situation. Such quality of service and customer assistance is very rare in today's world. Please give this guy your business if you ever can! Thanks again.

My service was scheduled within a couple of days of my request. The repair was fast, efficient, and…read morereasonably priced. I am very grateful. It has been about a week since the repair with no signs of leakage. So grateful to not have had to buy a new fridge with prices these days!

Did very good work and got me in at the end of a very busy and long day. Great work ethic! Left the…read morearea clean, too.

Had the greatest experience on 04/08/2016. The most professional but yet personable technician came…read moreto my home (right on time) and repaired my Sanyo front load dryer. The job was completed quickly but efficient. He cleaned up be hide himself and made sure everything was up and running. Appliance Tech is more then fair with their fees compared to the larger appliance repair companies. Thanks again and I will be calling for all my future appliance repairs.