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    I can't turn off the autoload unless I do it from the app; but I lost my phone!!
    Mo M.

    Wow, Absolutely disgusting and atrocious customer service and clipper app. I'm simply trying to move the card from a lost phone to the new phone and unable to even after getting on the phone with two completely incompetent and imbecile customer service. Here is the conversion: Me: Clipper website won't let me Deregister the card until I turn off autoload. When I try to turn off autoload, clipper page requires me to do it on the app. I told them I don't have the phone. Customer service: Then you need to go to BART station to turn off the autoload. Me: But I don't have the card, how can I turn off autoload on a card I have no access to. This is exactly what I am calling you for. Customer service: Then you need to file a form and mail it to turn off autoload. Me: Why can't you just deregister the card on your system. Customer service: We can't do that. You have to file a different form. Utter idiots!!! Stay away from clipper.

    I tried to submit a complaint on the website and an error occurred.

    Customer service Reps are eager not to help you resolve your issue. Your card can be blocked and you wont receive a notification on this until you are at the Bart gates, in the rain, on the way to work. They seem to be proud of how poorly their system works and are unable to take accountability for overcharges that require a refund. Clipper hopes to take money from the working individual daily, while simultaneously blocking that person from using the card with ease.

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    Page 1 of 9

    Ask the Community - Clipper

    Review Highlights - Clipper

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    BART - El Cerrito Plaza Station - Flowers in bloom

    BART - El Cerrito Plaza Station

    (51 reviews)

    In my opinion, one of the safest BART stations in the Bay Area…read more A few years ago, we got off from this station mistaking it for El Cerrito Del Norte station. What'd did I know? I'm from DC (Daly City) and wasn't familiar with the East Bay BART stations; especially two stations with identical sounding names. However, it was a fortuitous mistake as it's in a fairly safe neighborhood with a strip mall directly across the station. There's also a good number of underrated places to eat in the area. It doesn't have a huge parking lot, or even a huge parking structure like some stations, but it's adequate enough for the area and it's easy to navigate in and out off. It has a very secluded and intimate feel to it. I also like the fact that the rails are elevated above ground so you can view the surrounding neighborhoods and area. It makes one's commute much more pleasant if you look out the windows and see the sunrise or sunset on any given day. Structurally speaking, its minimal, simple design doesn't stand out. However, the plum trees planted in the parking lot separates it from the rest. Especially when the flowers bloom in late winter. They almost rival the Cherry Blossom trees when it comes to beauty.

    Was able to get on our train in time to make it to our concert at the oakland Arena at the Coliseum…read morestop. Only $7.50 round trip. Only downside was that you have to buy a clipper card for $3 charge and only one person can use it. Wasn't clear and ended up putting twice as. Much as needed in the card. Better to download the app and save that cost and hassle.

    BART - El Cerrito Del Norte Station

    BART - El Cerrito Del Norte Station

    (64 reviews)

    Great place to park on the weekend. They don't enforce parking so you can pay but if you read the…read morefine print, it says that they do not check plates. It's nice that it's almost directly off of the freeway.

    El Cerrito Del Norte will always remind me of my dear late friend Brenda; when she dropped me off…read moreat this station sometime in mid-2017, I believe it was the last time she drove me anywhere. I saw her dozens of times at work afterward, and I may have given her a rides to her distantly parked car or wherever, but this was the final place far from work that we ever saw each other. I've been back here a couple of times since, and I cried both times while waiting on the platform. In public. And I did not care--at least the first time. It's A-OK as far as East Bay BART stations go. You'll recognize its familiar design, the feeble attempts to make it slightly unique, and its atrociously confusing name. Really, BART, one station is named El Cerrito Plaza, and another is named El Cerrito Del Norte? That's what you've got? Do you think BART riders get confused because Lake Merritt, Fruitvale, and Coliseum Stations don't have Oakland in their names? No? Then why did you insist on putting El Cerrito in both El Cerrito stations' names? People generally do well with landmarks, but mainly, they don't like being confused. Using the same words in stations that are close to one another isn't being usefully specific; it's being needlessly confusing. Pick something and go with it. This station seems to have more pigeons than most, or more accurately, there's more pigeon guano on its platforms than seems necessary and/or healthful. Why do they like this particular station? Who knows? I was leaning two stars, but then I thought of Brenda telling me to be safe when she dropped me off, and how could I two-star a place that still reminds me all these years later of that blue-haired weirdo?

    Airport Express Cab

    Airport Express Cab

    (10 reviews)

    Great business if you are going to airport We scheduled a few days in advance. Dry nice and safe…read moredrivers.

    Thanks to the driver I encountered last night from Royal Cab Co. for reminding me of why I don't…read moretake cabs here in the Bay Area. Especially the East Bay. You might say that being a New Yorker makes me a taxi-taking expert. I've been all kinds of places with all kinds of taxi drivers at all sorts of hours. For some reason, since moving to Berkeley a few years ago I've been anti-cab. It's partly because I have other modes of safe and reliable transportation (a bicycle, a car, a pair of legs), but mostly because of the attitude. We were just a few steps from our car parked in front of Cesar's in the Gourmet Ghetto, when a taxi pulled up and double-parked. The driver hopped out of his car, and ran up to the entrance of Chez Panisse. When the cab driver returned with his customers in tow, my boyfriend approached him, politely pointing out that he shouldn't have double-parked. Instead of simply admitting his fault, the cab driver started off on his insult spree by saying "Commercial vehicles are allowed to double-park." That's a new one. At least he didn't directly insult us, right? "You must be bad drivers if you can't get out of that space!" Oh no, you didn't! While I pride myself on my parallel parking skills (honed by parking in lower Manhattan), there was no way we were getting out of that space given the lack of room the cab driver left us. As the cab driver grew more and more defensive, my boyfriend kept his cool, and stuck to pointing out the obvious. It was when the cab driver said something about how we "must have had too much to drink" despite the fact that we were stone-cold sober that I reached my breaking point and hopped out of the passenger seat. We called the number on the cab once the cab driver remembered he had customers in his back seat and drove off. The operator was probably a little confused when we asked them without any introduction about commercial vehicles double-parking, but at least they knew the law better than the driver did. This would definitely be zero stars if it were possible.

    Clipper - publicservicesgovt - Updated May 2026

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