I'm back. So this time, I got an actual representative. Her name is Kaliscia (like that GOT character) At first she was a little bit of an attitude, words were kind of rough like- 'It doesn't matter' 'You need to put money in it' I was of course confuse. Then she slowed down and explained to me even tho my dad have a senior clipper card he still needs to upload money into the card to use (since he's a senior he gets a discount rate), but if he's looking for the free Muni clipper card, I need to fill out another form on SFMTA, and get approval. So yeah, after a few minutes of asking, she gave me the answer I was looking for and needed to proceed to help my dad for Free Senior Clipper card. I submitted the form, so now I have to wait for SFMTA approval. read more

Feb 2026 ..... Clipper Card 2.0 .....Botched Migration Bummer, my Trip History is gone. Dashboard info seems right. Seniors, ... do not use anything but the plastic Senior Card, & manage it with a PC browser like Chrome. read more

Clipper - Feb 2026 - Useless Clipper Card 2.0 - Public Services & Government Near Me - Berkeley, California

Apparently my clipper card wasn't migrated to the new system. Thats fine, so I paid cash, asked for a transfer, and was told only clipper card payments get a transfer. Called customer service to check on card status, she migrated it. Asked for a transfer to be added, denied. Asked for 2.25 credit. Denied. Now I'm stuck in south san francisco and have to ask strangers for money to pay for the return ride i already paid for. Nice, thanks clipper. read more

How does clipper continue to have any kind of local partnerships? I moved back to the bay area in October of 2025, and followed all the steps to set up the passes to save a WHOPPING $4 a month. WOWWW. I set it up in my Google wallet, and it literally NEVER worked. I called multiple times, and every time I was met with evasive non-assistance. Not one single person would or could help me. I was told many misleading things about getting a refund. It is now March, 2026, and I am STILL trying to get a refund. Do not, I repeat do NOT, try to set up a clipper card on your phone, google wallet, etc. Purchase a physical card if you must, and I recommend not expecting to be able to "reload" it with any kind of ease. What a horrible, shameful way to do business. I am having to remind them that taking someone's money and not providing them with the service promised is literal theft, and breaking the law. I will sue Clipper for my remaining balance if necessary. read more

Wow, Absolutely disgusting and atrocious customer service and clipper app. I'm simply trying to move the card from a lost phone to the new phone and unable to even after getting on the phone with two completely incompetent and imbecile customer service. Here is the conversion: Me: Clipper website won't let me Deregister the card until I turn off autoload. When I try to turn off autoload, clipper page requires me to do it on the app. I told them I don't have the phone. Customer service: Then you need to go to BART station to turn off the autoload. Me: But I don't have the card, how can I turn off autoload on a card I have no access to. This is exactly what I am calling you for. Customer service: Then you need to file a form and mail it to turn off autoload. Me: Why can't you just deregister the card on your system. Customer service: We can't do that. You have to file a different form. Utter idiots!!! Stay away from clipper. read more

Clipper - I can't turn off the autoload unless I do it from the app; but I lost my phone!! - Public Services & Government Near Me - Berkeley, California

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How to Avoid the Clipper Card Minefield Using a Clipper Card is a great way to travel, but you first have to understand their un-intuititave rules. I bought 2 clipper cards at the the Windsor Smart Train station for my wife and I last year and took the train from Windsor to the Larkfield ferry. Unfortunately you can't buy a senior card at the train kiosk so you have have to pay the full price with no discount. To get a senior card you have to buy it online and wait a few weeks to receive it in the mail. A few months ago, I had about $10 remaining on each card and my wife and I decided to take the Larkfield ferry to S. F. the next day. I went online to check my balance and there was no cash available. So I called the number and I was told " we are experiencing long hold times and there are 38 folks ahead of me". And they mentioned to go online to use self service. I went online and there was no self service options. The online site is useless. Finally I spoke to the rep and was informed that since I didn't use the card for 6 months there was no cash value on the card, but she would add the previous balance back onto the card, and this would take a few days. So, I added $20 to each card online using my Visa card. Unbeknownst to me it takes over a week to add this cash value to the Clipper Card, even though they they charged my Visa immediately. When I got to the Smart Train station there was no cash value on the card so I had to add $20 more to the cards. This really upset me. I had to call the Clipper Card office 5 more times and wait between 14 and 41 calls ahead of me to finally get a promise that they will send me a check. I have been waiting for 2 weeks to get the check and called again only to find out it takes about 1 month to get the check. I'm still waiting. It seems very clear to me that Clipper Card grabs your money immediately and will try anyway it can to keep it. If you want to avoid some of the money pitfalls and phone calls of using a Clipper Card: 1. Purchase your card online 1 month before you intend to use it. 2. Add value to your card at the train or ferry kiosk only for the amount you intend to use that day. 3. Use the cash value quickly. read more

Clipper has horrible customer service and no data analytics- I've lost over $150 on a digital card that they can't find, they can't find my payment card (that's also registered in the app), and therefore told me too bad. The digital Clipper card didn't transfer to my new phone and just vanished. I feel like I've been robbed. read more

I have been trying to get my kids youth cards for a month. It requires filling out a form and then waiting for them to send a physical card in the mail. Then (based on info found online as opposed to provided by Clipper) getting on the phone with their customer service rep to activate the card -- took 45 minutes on hold. Now the app won't allow the card to be scanned into a digital wallet. I think the amount of time i've spent battling this has eaten any financial savings that the card is likely to provide. read more

Customer service Reps are eager not to help you resolve your issue. Your card can be blocked and you wont receive a notification on this until you are at the Bart gates, in the rain, on the way to work. They seem to be proud of how poorly their system works and are unable to take accountability for overcharges that require a refund. Clipper hopes to take money from the working individual daily, while simultaneously blocking that person from using the card with ease. read more

Clipper - I tried to submit a complaint on the website and an error occurred. - Public Services & Government Near Me - Berkeley, California

Not easy for a senior to apply for a senior card. Either you have to go to one of the few stations that issue one. Or you need to download and print a pdf file, then upload it again once you filled it out (more work then many official places, especially if you don't have a printer). Hold time to talk to a rep was 50 minutes. read more

Used Senior Clipper plastic card for 2 days only. On the second day, while returning to San Jose from San Francisco BART showed "unsufficient funds". Called customer service and they assured me I have more than enough money in the card to pay my fare. However, the machine showed -$2.90. So I had to add more money to cover the shortfall, plus the fare to return home. Customer service is attrocious. I indicated I want to give feedback after the calls - 4 of them, but never transferred to it. How many complaints do you need to have against a mismanaged company, so consumer protection takes any action? I did submit a formal complaint. read more

3/13/24: Atrocious customer service. Called to obtain a yearly report of usage for tax purposes. The guy I spoke with on Monday told me it would be ready by Tuesday. On Wednesday when I called back, I spoke with a woman who said my request was not in the system and that it would be ready in 24-48 business hours. When I asked how "business hours" translates into calendar days (ex: Does this mean 3 8hr business days?), she hung up on me! What?!?!? 3/14/24: Update, today I spoke with a very helpful human @ Clipper named Roneisha. If you win the customer experience lottery at Clipper and she answers, consider yourself lucky. read more

Terrible service at Embarcadero's offices. I tried to get help from the person there because I lost a card and the app doesn't permit me to submit the issue and I tried to explain I've tried many times to get help through calling, which they never answer, sending emails, they never respond, and she told me she couldn't help me. They are terrible and clipper won't help u if u have any problems. Don't expect any true customer service unless u spend money. They are definitely there to take your money. That's it. read more

They don't let you transfer money to someone else. We go out of business this way. No one has money to lose who use Bart. My uncle has $250 they won't let him transfer to me buy told me they would read more

WORST PUBLIC TRANSIT AGENCY EVER - CLIPPER CARD AND THE BAY AREA METROPOLITAN TRANSPORTATION COMMISSION (MTC). Card management with website or app is a joke; in-person Clipper offices at the Embarcadero Station or elsewhere can't solve your problem and refer you to the 800 #; staff on the 800# can't solve your problem either - if you can get a hold of them. I had to wait 15 minutes on the phone when I was the next caller - i.e. "no callers ahead of you." Next time I called there were 9 ahead of me - never got through; just now, there were 24 ahead of me - I didn't bother to wait. Not only that, SFMTA in their infinite wisdom has ANOTHER APP, just for Muni - how does that make any sense? I just returned from Salt Lake City and used my Transit app to find my train and bus route AND buy my ticket, with nothing more than a credit card - I didn't need a useless app that then made me use another useless app (Google Pay) and didn't work anyway. When I bought a new smartphone, Clipper blocked my Clipper card, rendering it useless. Had to BUY a new physical card and wait for it (the physical card) to arrive in the mail, just to release my funds. The Executive director and Commission members of the MTC should be ashamed they provide "oversight" or "management" of such a poorly executed program. Oh, and they had a day long outage recently too - couldn't collect any fares for our broke transit systems. There's that. read more

Just returned from a 2 week trip to visit sister in San Francisco. The Clipper CARD is great, works on all forms of public transit - BART, busses, cable car and easy to use. The APP is VERY DISAPPOINTING. Do NOT use it to add value to your Clipper Card - takes 3 to 5 days to post. I am now home from my trip and the value I added with the app is still not posted to my card! I did call customer service and was told my $11.60 still pending added value would be refunded via check mailed in about 6 weeks. SO, make sure you add enough value to card to get you where you want to go and plan on adding value at a station! The only places I found to add value were at the BART stations, but there may be other places. read more

The Clipper Card is a scam, if you see the reviews about Clipper Card on Yelp and BBB, you can see the true face of it! I need to take a train from SF to San Jose, at the statin a staff to me can use Clipper App to buy the train ticket, so I download the Clipper App and paid $20 but no thing show on my App, cannot find sign of the car, but my Bank Immediately notified me a $20 was charge by Clipper App on Mobile Phone!! Then the Train Station staff told me now, you need buy a physical ticket, I paid another $20 bought a physical Clipper Card, but it only can pay until $17, then I asked another Station staff why, she said the card cost $3, so you cannot use full $20! - I told her I am a visitor no need the card when I leave can I return the card and get refund? She said search online! I found online a form "Clipper Card Cancellation From", after many times call, a staff told me, file the form and mail your card to Clipper HQ" they will only mail a check to your home address after 30 days! --It's such a shit scam! Clipper Card advertising it's a smart card, they refund you only by check!! I called the HQ and wrote to the Clipper Card HQ Chairman, days later finally got a reply, they will refund my $20 bee charged by Clipper Card App. but 2 weeks later, no sound at all! I will have to file Fed Complaint to force Clipper HQ refund my $20. Consumers Rights : If you been charged money but have not received a fair trade in form of a service or product, then you are scammed! -- Clipper APP charged me $20 but give nothing, and the call center even lying that "We cannot see that we charged you $20"!! I have my bank notification and details of this record! Clipper APP is a very low level and scam APP! read more

Once you're able to get on the phone with customer service they are really helpful. I don't mind the long wait times as long as my call isn't dropped. read more

Clipper - Public Services & Government Near Me - Berkeley, California

I am very unhappy with the costumes service I received or didn't receive the lady I spoke to name was Lauren and she would not let me says anything she never verified my account and was very rude to me. I felt disrespected.. read more

The app needs much improvement. Hard to load money to the card. Need to wait days to show on your balance. After all, it's from a public service agency in US. The agency can't recruit talents. read more

They helped me buy a bus pass, wait was not too long for customer service, and they were efficient and also helped me recover my clipper account. Good customer service. read more

Called the 1-877-878-8883. Never encountered such unprofessionalism / WEIRDNESS before. Here's what happened: 1st person: just hung up on me. Initially thought I pressed the red button by accident 2nd person: put me on a Muzak hold for 9 min. then hung up on me w/o saying anything. I was on speaker phone this time and my phone was nowhere near my face 3rd person: answered, said her name was "Raisin," then said nothing after I told her I needed a balance transfer. Not a single word or response, even after "hello?" I knew she was there because I heard background noise. WEIRD! 4th person: said I called earlier and that the transfer would take a couple days read more

This company is a joke. I called customer service 4 times. Each time someone picked up and greeted me either to put me on a hold or for the line to just go completely silent. What is going on? Either they are using fake/ AI voices to answer calls or they are getting paid to do nothing. read more

I've spent over six hours trying to register a Senior Clipper card to set up autoload, etc. The website keeps giving errors and directs me to call their helpline. After waiting for a total of 4 hours on hold on several calls, my calls keep getting dropped (or they intentionally hang up). I then went to a physical VTA office in San Jose and they COULD NOT HELP ME because Clipper took away the ability of the VTA to do any Clipper Card changes other than adding value to a card. The VTA customer rep tried to be helpful, but his hands were tied. I'm still waiting for some sort of response from repeated complaints filed on email and voicemail. Nothing yet... THIS IS ABSURD!! Bay Area mass transit agencies need to get Clipper to fix their customer service problems, or terminate their contract and get a new transit pass provider. read more

I added a virtual clipper card via google wallet & added $20 credit which I did not use. Emailed & phoned customer services to be told I can only get refund by cheque! With UK bank charges to deposit foreign cheques at £10 & $5 dollar charge by clipper to process plus having to provide card details by email (including csv) it's not worth applying for the refund. Come on Clipper Card, sort yourselves out & deal with international tourists a bit better. So I'm now $20 out of pocket with no way to use the credit & no way to get a refund. Card probably works fine but muni mobile is such better (we did use this, very easy & app available in UK). read more

Had a plastic Clipper card that was working just fine. Transferred it to my phone and then it stopped working, on Muni, BART, and buses all. Have called customer service six separate times: - First time, wait was over 90 minutes, so I couldn't stay on. - Second call, was on hold for 45 minutes when the call disconnected/dropped (check other reviews, this disconnection problem is common). - Third call, waited for an hour, call disconnected while talking to agent. - Fourth call, no answer after ~75 minutes of waiting. - Fifth call, waited for an hour, call disconnected while talking to agent. - Sixth call, still waiting after an hour. I'm going to request my bank refund what I've paid Clipper. Worst customer service I've ever experienced with anything ever. Shame on everyone involved. read more

I'm in the same boat as D.K. from 10/4/2021. If you're here, you may have also probably tried to load your card on your phone. Not only is there a significant chance that it won't work, Clipper will block your card (and not send you a replacement) when it doesn't work. There customer service is nonexistent. read more

like others have said....WHAT IS GOING ON WITH THIS PLACE? people hanging up on you instantly, people acting like they can't hear you. you have to call like 3 or 4 times to actually get someone normal who will help you. it seems obviously these people have no supervision and are gaming the system to make it seem like they are answering calls but are just manipulating things. totally outrageous. whoever's running Clipper customer service should call in and experience it for themselves. I thought ATT was the worst but these guys are my new #1 worst! read more

Unequivocally one of the worst services I've ever experienced. They are just a transaction short of a scam. Numerous problems every time you try to reload the card, every month I have to call about why the autoload doesn't work, every month I have to deal with 2+ hours on the phone or 24 hour response times to emails. I've bought no less than 5 Clipper cards in a year because Clipper customer service just fails. read more

Downloaded senior discount application from website. Snail mail to Concord yielded nothing in month and half. Phone call to customer service revealed no knowledge of my application. Repeat application over fax was completed. Clipper arrived via snail mail a week later. Will update review once card is put to use. read more

15 years later, still as hopeless as ever. Phone got stolen; bought a new one and tried to transfer my virtual Clipper card to it - just as I had done, with minimal effort, with several other cards. The card appeared in the Clipper app but was disabled; the instructions said "In order to move your Clipper card to your new Android phone, you must first remove it from your old Android phone". I didn't have access to my stolen phone, obviously, but was still able to get Google Wallet to deregister it remotely, with the following confirmation: "Your Clipper transit card was deleted from Google Wallet. If you need help recovering the card, contact Clipper and give them your card number XXXXXXXXX." After a round of unhelpful emails, I called Clipper who insisted that the card was still active on my old phone, and that the only way I could get the balance back would be to request a physical replacement that would be mailed to me within 7 business days, for a $3 processing fee... Best part, the processing fee couldn't be deducted from the balance but had to be paid by credit card... I don't know what type of people run this sad establishment, but the vibe is more reminiscent of Moscow in 1984 than the IT capital of the World on the eve of 2024. read more

I called customer service, and these clipper cards are typical bureaucratic nonsense. It should be easy to ride transit, and instead the bureaucrats have made it a total hassle. If you are a senior, it can take 4-6 weeks in the mail to get your card after applying. Typical incompetent politicians making systems more difficult for every day people - And complaining when people do not ride transit. - A bunch of high paid, dimwit politicians making poor decisions, and who probably have never ridden a bus in their entire lives! IDIOTS! read more

When I grocery shop I depend on Clipper to get me where I need to go if I have to go to another store. I can load cash online in advance and tag it at the fare gates without having to touch fare addition machines. Now, They came out with the ability to use Clipper on your Apple Watch and I had fun traveling a short distance using this new form of Clipper. You simply double tap the side button, select Clipper from your wallet and hover you watch over the clipper reader. It allows me to keep my phone and my wallet in my pocket. Plus I can reload using Apple Pay. One thing I would keep handy is a spare Apple Watch charger, or maybe a spare plastic clipper card with $10 in case you have issues. Of course it helps to have a fully charged watch too! Worked perfectly for me. read more

I love my clipper card. I got it ten years ago, when working at an SF English language school. I was skeptical and didn't see why I'd need one. But I was gifted a $5 card by the guy at the BART station and I've been hooked ever since. I love that I can load money on the card from a website or at my local Walgreen's. I also got rid of the problem of getting the two week paper ticket for bus and BART and having the magnet not work, or the paper crumple leaving me with a $9 tab on a card that I can't use (and the station workers are helpless when it comes to getting a refund). The clipper card gets me around that. read more

Kudos to Chris at ClipperCard customer service, we have two cards last used over 3 years ago and both still have a balance! I called about 8:15am, no wait time at all, so don't call in the middle of the day during peak times. read more

I have used Clipper for years. I made a mistake and got on BART instead of MUNI. 2 minutes later when I went to exit it changed me over 6$. Seems like a scam. read more

It makes no sense for me to be able to add money to my Clipper card electronically, but then I have to go to a machine and physically tap my card to get the amount I added. If I am going to have to go to a machine anyway, why would I not just add money to the card at the machine?!? Also, why is the turnaround time to add money to the card so slow? (I added $50 to my card today online, but it won't be ready to be loaded for a few days?!? Now I have to add even more money to it at a machine to be able to keep using it until the other money loads!) read more

I get that people like to complain about public services but COME ON Clipper doesn't deserve this litany of 1 star reviews. I'm offering this more balanced review in hopes that Yelp's rating will more accurately reflect the true level of service (and maybe not scare off folks thinking about taking the Clipper card plunge. I began to commute daily between San Jose and San Mateo in January after purchasing daily tickets for a week I decided to take the Clipper card plunge. OK, the choice wasn't quite that painless - I got to Tamien late one day and didn't have time to purchase a ticket as the train was already at the station. After nervously wondering if THIS was the day that tickets were audited I purchased a Clipper card at Walgreens immediately after I got to San Mateo. I'd read the Yelp reviews previously so I was a little worried about how this would work out. So how is the experience? In short the fears on Yelp are humourously overblown. Plus side: It works about as expected. No fumbling for credit cards and buying tickets for each ride. With autopay the card balance is constantly maintained. Ride length and choice is flexible for the day. Much, much faster than the alternatives. Negative Side: No wow experience. While everything works "as expected" riders in the up to date Bay Area are probably very aware that it could be better. Website is confusing and doesn't answer obvious questions. You need to tag on and off if you don't buy a month long pass or your card will be overcharged. The CalTrain app is not connected to the card and parking payments aren't integrated. So .... Clipper is functional and will save you bunches of time at the station but has room for improvement. Typical for a public service it's about 5-10 years behind the current standard. Not a 1 Star experience but certainly not a 5 Star either. To me three star seems about right but I'm giving it 4 to counter the overblown negativity. read more

30 minutes on hold. call answered, placed on hold and disconnected. Clippercard customer service is terrible. read more

Where is my no stars option when I need it!! Where do I begin... I applied for 3 youth clipper cards and I have to say, they didn't take too long to arrive (little over a week) the problem now is registering the cards. I cannot create an account on my own on their website since the cards are already registered. Neither I can add money using their automated system. So I called a few times...the first two times I gave up (since the wait was over 70 min). The third time I called I waited for over an hour, so finally I got somebody live. She took my info and was very pleasant but one of the temporary passwords that was supposed to be sent by email never came (possibly a typo) now I had to call again today and the wait time was approx 30 min. 1:18 min later I had to hang up because I had a work call coming in. That was painful wish I could've stay on the line to get this resolved once and for all!!!! Now I have to try again to call and set up that last clipper card. By the way I had already sent emails and left voicemails but I had no luck either way. This is so darn frustrating, I guess I'm going to end up collecting change for my kids so they can take the bus or buying a ton of youth passes at Safeway. Their system or process can be so much better, I mean why not generate a "welcome to clipper" with temp password when they process the application and mail you a card. How hard can this be? I mean they could at least include some default password or pin on the paperwork that clipper card is sent with. read more