Amazing service. Very understanding, respectful and polite officers. The office is very clean and the employees maintain the order. Great, great experience. read more

This center is fast, efficient and the staff is very courteous. We came in at 9am and left at 9.48am. There were about 10 people ahead of us for biometrics. The process was simple and easy, Rajahn was fantastic. He was cheerful and we had a fun conversation with him, he made a stressful experience pleasant and easy. I agree with the other Yelp review, Best government office ever! read more

Had an amazing experience here today! The earliest appointment I could find was 3 weeks from now, which was going to make my immigration situation tricky. That's why I decided to show up early to see if I can get an early walk-in. The security officer was really nice to accommodate me without any hassle! So were the people inside the office. You need to have an appointment letter, even if you are deciding to walk-in early. Without appointment letter, it will be difficult. read more

Very quick and efficient. The staff were super friendly and helpful. Got done with my biometrics task in 5 mins.

Superb experience. In and out for a walk-in within 5 minutes (Canada visa biometrics)

I tried to walk in and took my 70+ years old mom a week earlier before her appointment, they did not take us and said they are short of staff... very disappointed! read more

I was not expecting this place to be such a well oiled machine! I came in a day early as a walk in and they took me, they were fast and efficient. read more

Everyone is friendly and helpful. Excellent training . My schedule was at 3:00, but as soon as I came in before 3:00? You will wait till your time. They do it right away. read more

Best government office ever. I had a biometrics appointment scheduled in a few weeks when I was going to be out of town and so I figured I'd try my luck with a walk in. I'd seen the rave reviews on Yelp and had read that this office was extremely accommodating in such cases. They definitely did not disappoint! I got there around 8.05am on a Monday morning - so 5 minutes after they'd opened - and just had to show my documentation and explain the situation briefly before I was given a number. There were less than 10 people seated in the various waiting areas when I arrived. I worked with a couple of different people at the office during my visit and everyone was extremely competent and expeditious. I was done by 8.30am. I've never received such good service in a government office before. These folks truly know what they're doing. read more

Your card is about to expire... **sigh** you fill out the form online and you get a notice in the mail that you have to go to the Sacramento location on a Tuesday at 8am (like next week) - WAIT! What? Good thing your girl checked Yelp and read some forums... cause girl can't make it. Read the reviews here on Yelp... what!? 5 stars? No way! I gotta check in out for myself! Here's what happened: (1) Entered in the gov't center & waited in a short line (I put my phone in my bag. I didn't take it out. No pics!) (2) Explained I can't make it to that time slot in Sacramento (3) Homeboy went in an office - I guess get approval from homeboy-boss (4) I sat and waited (5) Homeboy came back with paperwork and approve that I can do my finger prints early... like today! **WOOTS** (6) Waited (7) Did my fingerprints (8) Exited All of this... took like less than 15 minutes! It's faster than going through the drive thru at In-and-Out Burgers. 5 stars and above!!! read more

Really great experience. I received my biometrics notice and it was three weeks out. I had some travel plans which I could have cancelled to make it on the date but I decided to try my luck with walk-in. Took less than half an hour but depending on time of the day it can vary. I was lucky that there were only 3 people ahead of me. Very smooth process overall. I also had follow up questions which the person taking my fingerprints clarified. I got home 30 min later and my case is already changed to actively reviewing. read more

I came to this place during Covid-19. After waiting for 6 months for my application to processed, finally I got my biometrics done here. They strictly followed social distancing. They staffs are very friendly, especially the guard man. He said goodbye to everyone on the way out. The biometric specialist told me to deeply scrub my hands to make sure not to spread the virus when my fingerprints were taken read more

Had an 11.00 appt this morning, the security officer was most courteous and helpful. People lined up in order outside the building and entry was curated according to appt time. Basically they seemed to treat people in blocks of one hour. You were admitted when there was room inside, probably 20 or seats socially distanced inside. You were given a number and then called. Once called it took only a few mins to take your fingerprints and photo. It was all done every efficiently and effectively. It was an excellent experience. read more

Amazing experience! Super speedy and courteous! 5/5, would not want to do it a second time tho :) read more

Awesome Support Center! Best service I got. read more

Such nice and courteous staff. DHS has pretty mean staff, but the staff here is amazing and made me feel less stressed about the visa process. I had a metrics appointment scheduled in two weeks, but I am currently in a frenzy to get my visa application in and they let me walk in. They were not busy at all and told me they allow walk ins from 12 to 1. In just 10 minutes, I got my metrics done and was able to send it with my visa application. If you are in a rush to get metrics, this is the best place! More people in this world need to be like this office! read more

I was a bit skeptical after reading all the 5-star reviews but only until I showed up today for some fingerprinting. The staff working at the center really ARE everything all the other reviews say about them. So I will not duplicate everything that has already been said but will just confirm that as of September 2017 it's still worthy of all the praise! :) Tip #1: come in the afternoon to avoid the crowds! Tip #2: you can come earlier than your appointment day (e.g., a week earlier) and they'll do their best to accommodate you. Combined with tip #1, I had no issues showing up several days early and was done within 15 minutes. read more

Nice people and had a great experience. I need to get my biometric done but the latest appointment available is way far than my travel plans. So, I had to go in for a walk-in. They are very accommodating and got my biometric done quickly in less than 10 minutes. If you are going for a walk-in, please make sure you have the appointment letter for a later date/timing. Or else, they wont take in for the walk-in. I havent booked any and walked directly for the walk-in but the officer asked me to book an appointment on any date and get a print out to allow me for walk-in. Pretty straightforward and whole process completed within 10 minutes. read more

I came here for my biometrics appointment and the whole thing took less than ten minutes. Staff was very friendly and everything was smooth and easy. Officially you are not supposed to bring your phone in, but you can do it. I asked the guy at the front desk if I had to put it somewhere and he just joked about it. I wish all steps regarding immigration procedures were as easy as this one! read more

The staff here represent the best of American culture, spirit, service and friendliness. I wish all government offices were like this. Thank you for showing us just how great administration can really be. What a fantastic experience. read more

Probably the first time I am reviewing a govt center and to my surprise, this center has the service that I have never come across. Friendly people They even entertained my walk in appointment Thank you folks at this center read more

The reviews here are all true! This place and the staff are excellent. I got my Biometrics notice on Saturday 26th and just my luck that the appointment was scheduled for the day I'm due to fly home for the Holidays for 3 weeks. Rather than reschedule to 2017 myself and my partner showed up at 10am on Monday 28th (11 days before appointment date)...hoping they could fit us in. They did! Security are very welcoming and had no issue with us being there early. They gave us our forms to complete and a ticket number. We took a seat and 10 minutes later got called by another gentleman who cross-checked the details on our form with our IDs. We sat down for another 5 minutes and was then by the lady who was taking the fingerprints and photo. The actual biometrics and photo part took 5 minutes as I had some casual chitchat with the lady. Super nice! All in all we were in and out in 20 minutes. The team here are awesome, well done! read more

All the reviewers are right! I can't believe how efficient, friendly and helpful these folks are! I walked in during walk in hours (12-1pm) as I missed my biometrics appointment by a week. They asked me no questions and processed everything within 15 minutes! Amazing! I look forward to my next visit just because how kind everyone here is! If you wish to bring them a box of chocolates or any gift then make sure it's valued at under $20 as they can't accept anything over that. I hope they enjoy the sees candy :) read more

Walked in for biometrics/fingerprinting, without an appointment. It was a Monday around lunchtime. I was done in 12 minutes. I walked in, got a number and clipboard. By the time I finished filling out the 1-pager, they called my number. I showed some ID and was immediately taken for finger printing, which took about 5 minutes. Excellent experience! I wish every USCIS center was this good. read more

Terrible office. Security guard is one of the most curt and rude people I have ever dealt with. Asked to have my number checked and listened to what he said but he sent me elsewhere knowing full wel they will not respond to my request. Called customer service and they told me it is up to their discretion if they want to type the number again. It takes 1 min to type a number in to check again. Office was empty. Security guard is a POS. read more

Before this place, the only thing I can associate with any place that deals with Visa related application is PAIN. I have gone to the US consulate in Toronto at 6:30 am, completely unarmed(can't bring any electronic devices), waited till 10am for a 5 minute interview even though the appointment is at scheduled at 8:00 am. Had to get out once (or twice) because I had a passport that's more than 6 months old. I have also lined up at the US consulate in Beijing for 4+ hours in a crowded hallway with no place to sit. In addition, every time I had to spend around $5 - $10 to store my bags at some questionable convenient store around the corner. I'm not sure if it's just US consulate is being a pain, but those experience really, really sucked. That's why I can't believe how easy to get what I need from USCIS. My appointment was on a Monday, but I was in a rush so I decided to go on the Friday before to try if I could get an early appointment. I didn't have much hope but what a surprise! They accepted my request without further question, and I got everything done within 10 minutes. The lady who collected my finger prints was friendly and funny, I've never had such a good time in a government associated office. The best part is that you can actually bring your phone in as long as you don't make a phone call inside. This is such a relief for me because I have a terrible sense of direction and I really need my phone to direct me to the place! This place rocks, I'd give it 10 stars if I could =P read more

24 hours ago, I was in tears because I realized my permanant resident card is expiring in 12/2010! I have big plans to travel for the next half of the year and now im basically screwed with a plane tickets for 8/26, meaning i have LESS THAN A WEEK TO take care of the alien card crap! Long story short, showed up @444 washiington sf field office (this is another location) with no appointment. First one there @ 7:45am like a loser. Angry filipino security guard saw me without an appointment notice and immediately barked me out of the line. If you have ever been rejected from getting into a club, that was exactly the senario. Good thing I remembered they had another location that did fingerprinting. Since I was so freakin desperate and they were only 5 mins away in distance, i decided to test my luck. When I arrived at 250 broadway, I was stopped by another security guard. This time around, the security guard was much more approachable. He was actually attending to my concerns instead of barking at me to leave. Long story short, i actually got all my papers done today within 15 mins! The staffs were pretty awesome considering the fact that it was 8am in the morning. No grouchy attitude or nothing, and the processor(fingerprinting staff) even hooked it up with a hot pic on my card! what can i say? with happy security guards, efficient staff, and 15 mins wait time, I OWE THEM BIG HUGS AND KISSES!!! MUAH MUAH MUAH!! read more

Wow, this was a delightful experience. I received a notice to get my biometrics exam done but the assigned appointment date fell right in the middle of a vacation overseas that I had already bought tickets for. Walk-in hours are from noon to 1:30pm (or 1pm...I think); I was politely told this by the friendly guard when I arrived at 8:15am. I went to a cafe nearby to work and came back at 12:05. I was out before 12:15. They didn't even ask me why I was coming in before my scheduled appointment. Super, super friendly and VERY quick. I hope the rest of my naturalization process is this smooth! read more

I've been dealing with INS/USCIS in SF for close to 10 years for various reasons now and I have to say that this office is hands down the best experience ever. Definitely proof that you don't need to act mean and angry (and/or be a jerk) when working for Immigration Services. These guys make everybody feel comfortable and everything goes smoothly. Indeed, I was expecting a long wait (and brought a big book) but all was done within 10 minutes. You definitely don't need to use the overpriced public parking if you drive there, street parking will be enough, especially since 1 block away you can find free (no meter) spots. As a note, technician Emily is hella cool :) read more

We went down to this office for our biometrics appointment, and I have to say it was one of the best "public services" places I've been to in a long time. There was a line-up outside the building when we arrived (at 7:20am, our appointment was at 8am) - we were 7th and 8th in line. Just before 8 we were ushered into the building after security checked everyone's ID and appointment and gave us our numbers. Inside, we filled in a form and less than 10 minutes later we were called by a clerk to stamp our forms. The clerk was very friendly and cheery (both of them were, to everyone). Then we sat back down - a few minutes later my husband was called back to do his biometrics, and a few minutes later I was. The guy who took my biometrics was extremely nice - we chatted, he even gave me the option of redoing my photo (although it was fine... I'm not terribly photogenic so I chose not to prolong the agony of trying to get a good shot). And they even gave me a little review card (at which time I thought... yelp). We were in our car before 8:30. They run a tight ship here, and everyone was really nice. Security guy was authoritative (they have to be I think), but the people at the desk and the guys who took our biometrics were really great. read more

Let's get real. If you are coming to this center, you are doing so with purpose. For me, I need a visa to the UK and thus a biometrics (fingerprints/photo) to support my application. You likely have an appointment. If you are similar to me, you probably pre-loaded your kindle, brought a few magazines and prepared to wait hours to be served by a government outpost meanie. A la DMV, Social Security offices, and basically any other government run or assisted office I've ever visited in my 30-year tenure as an American citizen. And then you showed up bright and early (9am), were greeted by not ONE but TWO friendly, smiling security guards who checked you in swiftly...but then were taken immediately by a friendly woman, fingerprinted and photographed, she stamped your document, smiled and sent you on your way. In 5 minutes. No less than 3 smiles. ONE biometrics assignment COMPLETED. Then you checked Yelp because you were sure that you'd at least get one of the first several reviews for a place like this...but no, in fact it has 30+. And they are all glowing. So this wasn't an off day, this ish was for real. So if you need to come here, you don't really have a choice. But take comfort in knowing that it looks like they are A+ on most days, and with almost everyone. Let's move to London! read more

For my green card biometric process, I merely walked-in to this center. I was not only 5 days earlier than the actual appointment date, but also I was in a different center! (originally assigned to San Jose center.) But had no problem at all in getting biometrics. Yelp is so right! They are very nice and quick! I went in around 10am on Thursday, and maybe waited 10 min. I told the security person in the entrance that they got perfect score on Yelp, and they were very happy about it :D read more

This is the best government office I have ever been to. As soon as I walked in I was greeted by two very friendly and jovial security guards. They were hilarious, fun, and professional. I was in and out within 20 minutes and it was not even my scheduled appointment. I was yet to receive the appointment notice and went armed with just the receipts mailed to me by USCIS. ( I had good reason to go early because I am traveling a lot within the USA and know I will probably not be able to honor the mailed appointment.) Don't hesitate to choose this office for your biometrics. They are superb in every aspect. read more

I had travel plans for my scheduled biometrics date, so I decided to try the walk in service. So I walked in a week early and got the biometrics taken care of in less than 30 mins! I rarely ever write any review but I decide to write a review for this place because of its efficiency and hospitality. All the stuff were so friendly, just like the other yelpers mentioned. This is definitely one of the best government office I've been to as well. Very efficient and again great staff! Thanks for the fast service and positive energy! For anyone who's in need of an early walk in biometrics, definitely try this SF location. Btw, You don't need to go to your scheduled biometrics location if you decide to try walk-ins, any application support center will help you, of course if they allow you to do it early. But definitely try this office first, I went to the Oakland office and they didn't allow me to do the biometrics early even though I've showed them the proof of my scheduled trip. I can understand that they are busy. So folks, for early walk-in definitely try this location, and good luck with your application! read more

I am speechless. BEST government office! I arrived at busiest time of the week and it was full of people waiting for their turn, even then I did not have any negative feelings at all! I was not scheduled for that day but friendly security guards let me in and allowed to go through the whole procedure. They were so professional and friendly at the same time. There were some people whose english is not perfect enough so guards paid closer attention and guided them at every step. Never seen this approach before! Remember we are talking about government office! Cant agree more with all the 5 star comments above. Excellent experience, nicest people, no hilariously long lines, no arguments, helpful staff! read more

When you walk in, there's a check-in desk facing the door. I was greeted by a friendly guard who checked my documents and have me a number. I arrived around 8:30 am and waited probably less than 10 minutes before my number was called. I then checked in at another desk and was again greeted by a friendly employee. She stamped by paperwork and then told me that my number would be called again. I waited a couple minutes and then my number was called. Another friendly guard escorted me to the person that would be doing my biometrics. Everyone was so friendly and they provided me with a very helpful information sheet. I was probably in and out of here in less than 15-20 minutes. It was such a pleasant experience! read more

To my fellow foreign students, employees, fiance & fiancees in SF/Bay Area, I love reading reviews, but had never wanted to write one until today. I've been everything I just listed above (except fiance), I've been fed up with how the immigration office/officers sometimes treat educated and capable people like us - just as a number on the notice letter or visa. But this place, Application Support Center (not the main office, mind you), pleasantly betrayed my assumption. Have you ever been smiled or asked "how are you today?" at an immigration office? I hadn't till I went there. I was literally shocked by how nice people who work there were, how quiet, clean, and organized the office was. The lady who took my picture and finger prints was so sweet and made the whole process painless and rather enjoyable. I got there 20 minutes too early, but they took me in and I was out by my appointment time. What a miracle! I only wish that all of my future appointments will take place at this office. read more

I walked in 15 min before closing time for an appointment that was 10 days away, without proper documents. (It was a crazy day) The people there were so helpful and amazing, they directed me to the nearest kinko and told me that if I make it quick they will not close before I got back! Sure enough I got in 2 min before closing time and out in exactly 5 minutes. They were so friendly and helpful, that all my panic was gone in minutes! Its so refreshing to see a govt office being so accommodating and helpful! read more

What a dream visit! I know... crazy anyone would give a government office a good rating- but this place is amazing! My husband got his biometrics notice and it just so happens we won't be here for the date they scheduled. After calling the "officials" they told us to send in the appt. change request and go through a ton of hoops to get it rescheduled. So, I turned to trusty Yelp! After reading another review about showing up prior to the appt. time, we were nervous they would say no and then we'd be f'd... but after some encouragement, we went over this morning around 9am, and by 9:28 my husband was all finished! Incredible! They were sweet, friendly and very accommodating! If you have an appt. and can't make it, we suggest you swing on by and try getting in. Oddly enough, when he went in around 9am it was empty, by 9:28 it was packed... Big kisses to USCIS San Francisco... I never in a million years thought I'd give one of these places a five star review, but these folks totally earned it! read more

Service Date : July 16 2013 (Afternoon) Overall Score : "100" / 100 Service : "BEST !!! PERIOD" Ambiance : Good Staff : " 10/10 for the Guard " & " -100/5 for the staff " Conclusion : You decide...Below was my experience... Want to pass thru the first round of "INITIAL SCREENING (Guard)" done... Just follow below tips: 1) Don't be Impetient. 2) Dont' express/display (Anxiety / Panic / Fear) on your face or in your words. 3) The utmost important things are SMILE, RELAX, and talk FREELY. 4) Try to come on weekdays between 1:30P and 3:30P (for instant processing). Assume your JOB is DONE. My JOB was done in 10 minutes (C3 | see below who dont know what it means). C1 : Finger Printing (FP) only (10 prints). C2 : Biometrics (Digital Photograph, Digital Signature and Index Fingerprint). C3 : Code 1 + Code 2. read more