He helped us with a few bookings. Then he all of sudden ghosted me. I was cordial and polite with…read morehim. Maybe he is allergic to phone calls.

Super helpful and reliable service. I needed a last minute passport renewal; the owner helped me…read moreget a new one within 36 hours. Very nice, very professional.

Fast and convenient. Got the passport back in a week. I don't need to show up for anything. Service…read morerep is attentive and patient

I chose the expedited service, they are able to get the visa under one week, miracle! Highly…read morerecommended! Jane is very patient and friendly. Great experience!

Never in my life have I had such a seamless visit at any state of federal office. Took my mother in…read morelaw to get an emergency passport. The officers at the front entrance were pleasant and patient. The receptionist at the third floor where the office was at took down our appointment number and gave us a number instantly. We walked up to the first window where all documents were checked and told to have a seat. We were called to a window in less than five minutes. The process was completed within ten minutes. We were told to come back at 3:00 to pick up her passport. They allowed us to line up at 2:45 and had the passport in hand by 3:00. I complimented multiple times that they had a great system. I had went back in 2018 and got in line at 6:00AM. During a time where walk in were still taken. That was a 3 hour wait until I got to the window. This process from when we entered to when it was complete took a total of 25 minutes. It took longer to find parking than to get the passport application done. It's still best to be prepared. Paperwork in order, pictures taken beforehand. They only take contactless payment and not money orders or checks. Very simple, very seamless. Salute to the SF passport agency and all the federal officers at the door.

I had flights booked for Thailand and Singapore and realized five days before my trip that my…read morepassport was going to expire in January. I panicked when I saw that passports need at least six months validity and started looking for ways to get it renewed quickly. I scheduled an appointment at the San Francisco Passport Agency for Thursday morning at 9:30. I took BART and walked about seven minutes to the building. When you get there, you go through security and take the elevator up to the passport agency. I was second in line and was in and out in less than eight minutes. The staff were extremely friendly, and the lady at the counter was able to expedite my passport for same-day pick up. I would have had to pick it up at 4 PM, but I couldn't stay in the city all day, so I opted to pick it up on Monday instead. One thing to note is that having all your paperwork ready is crucial. They mention everything you need online, and when I was there, a lot of people were scrambling to fill out forms on the floor. Come prepared if you want a smooth, fast experience. On Monday, I returned to pick up my passport. I was literally the only person there and was in and out in less than eight minutes. Overall, this was hands down the smoothest passport process I've ever experienced.

I am writing a second review because of the YoGov comment on my prior review…read more The original review is still relevant so I will keep that part: ___________ My driver's license expires next month and requires an in-office appointment. I drove to the nearest DMV and the people in line were waiting for four hours and not close to being processed. I remembered YoGov and decided to use them for my appointment.Their web site states: "Save yourself from those dreadful lines. Book an appointment in seconds." and my time is valuable so I have no problem paying $14.99 to get an appointment. Well, there is a catch, my friends, and it is a big deal. YoGov is constantly just scrubbing government websites trying to find appointments and they cannot promise any results. Here is the rub: pay for something that is intangible, not guaranteed, and impossible to discuss with the vendor. The web site is clunky and super limited. The limited options include: ASAP; after 3PM; or before 10AM. There is no way to pick the DMV that they send you to. And the worst part is that this business is mechanically harvesting open time slots making it even harder for people to get appointments. ________________________ Now to address the comment they made, which I have a major issue with. "1) We don't harvest any appointments. When you submit a request our team begins to look for an appointment for you just like a personal assistant would on your behalf." They do not mechanically harvest appointments for non people to reserve, however they do harvest appointments for people like me that will not use them resulting in a reduced supply of appointments, this benefits their business. This comment is false, harvesting appointments is their business model. Additionally, the problem runs deeper. It appears like I missed an appointment and I do not like my reputation compromised. The second problem is that appointments are hard to come by so they took the appointment away from a person that did need an appointment. "2) We refunded you for the original charge and added a credit to your account, although it looked like we had the official confirmation but the DMV's computer system had an issue. " This is untrue. The DMV did not generate the email that I received, it came from YoGov. There is no way that the DMV just booked a random appointment for me, sent that to YoGov who then transmitted the appointment to me. "Your satisfaction is always guaranteed!" I am not satisfied, so the guarantee is worthless. "3) I think you may have gotten a reminder for an appointment that was still in our email reminder system, unfortunately, and that's what's caused the latest confusion. " So instead of owning the issue they are blaming this problem on a computer. This goes back to the point of this review, their system is the problem. You can tell a lot about a business by how they manage problematic situations. You can see here that they have not managed the problem, but they just made up excuses. They even went so far as to try and refute the fact that they are harvesting appointments. That is exactly what they do.

These people show up on websites like the DMV site and you think it is part of the DMV. Then if…read moreyou click on their link you get charges $84 for nothing. They call it a membership fee. They are very difficult to reach to straighten things out so I have written them on 7 on your side TV. Sad these people pry on others and make no effort to correct their mistakes or misdeeds. If they had room on Yelp for a minus star that is what these folks would get from me.

Great experience, wonderful customer service and quick…read more I was in a jam and needed a taxi, NONE AT LAKE MERRIT BART, and I yelped and google really quick and I found Thunder Express. Called in and was picked up in the 5 mins that they said they would. It was a black taxi, which looked more like a police car to me. But the driver was really sweet. He took me to my location in less than 10 minutes without breaking any laws or traffic violations, which is a plus for safe driving. The inside was clean and well kept. He did minimal small talk which I appreciated since he wasn't trying to pry into my life and learn my life story before the ride was over. Exceptional service, I will be calling them for my taxi needs if ever needed again! But if you're stranded at Lake Merritt Bart Station, they are the best people to call for your transporting needs!

After being redirected by Yellow Cab because my fare wasn't going to be significant enough, I found…read moreThunder Express Cab on my handy Yelp App. They had the most reviews and the highest ratings. Now I can see why. I called the dispatcher and asked him if I could get a ride from my apartment half a mile to Bart because I had a sprained knee.. "No problem" he says "are you ready now?" Five minutes later I was at Bart. Awesome.. Thank you Muthana..

I called Alice. She told me to email her right away. I did, and she called to tell me my email had…read morebeen blank. I re-emailed my info. I emiled the next day to find out if she'd gotten it. She never responded. This wasted me two days when I could have been searcining for flights. Lame.

I was kinda worried about dealing with this Alice person after reading some of these reviews. But…read moreI'm happy to say that my experience was not theirs at all. I'm so glad I went to see Alice because she went above and beyond for me as I was seeking a last-minute ticket to Saigon. After having seen ticket prices no lower than $1,300 online, Alice found me something for under $1,000! PLUS she stayed an HOUR after closing time. PLUS she called me in the morning BEFORE HER SHOP EVEN OPENED to follow-up on my etickets/Passport as I still had some outstanding issues the night before. If you do go to visit Alice, be prepared to wait a while. She is very busy, but once you have her full attention, she'll work hard for you. And be prepared to take the time to explore various airlines - it takes time to do that in the system she is using, but if you look at a wider range of airlines you can then find the good deals. If you can't wait for Alice to help you, then just go online and pay more for your ticket. :)

Nancy Smart was our travel agent for 25 years. She planned trips for us to Sourh Africa,…read moreAustralia, Great Britain, Portugal, Sicily, Croatia, Venice, Austria, Puglia... For each trip she deftly used our United miles to get us business class seats. No easy feat. She researched accommodations for us and as we aged, she booked us into places that she knew we'd love and feel comfortable in. When we asked her to make changes, over the phone you could feel her smile. Even when her health was failing, she worked with us to plan an exceptional trip to Puglia for my husband's 80th birthday. When I called her yesterday to ask her to help us plan a trip to Normandy; sadly, I learned she passed away a month ago. My heart is heavy, but I want everyone who reads this review to know she was good. She was the best. We will miss her. Ron and Helane Zeiger, Berkeley, CA

Northside Travel helped me book flights that I was unable to book online. They were speedy and…read moreprofessional and their fee was reasonable. Thank you!

The driver arrived in the middle of the night, making it to our house in 10 minutes to take my…read morehusband to Kaiser ER. Amazing and wonderful.

'tell you one thing ... after a NIGHTMARE of no Uber or Lyft showing up a few months ago,…read more11pm-midnight ... leaving wife and I to walk a terrible route through elevators over the track that SCREAMED "crime scene" to nearest hotel, because we were left stranded at Emeryville AMTRAK station by Uber and Lyft ..... IN CONTRAST, after that, getting BILL of "Taxi in Oakland" on the line and hearing his reassuring clarity about picking us up tomorrow and next day ... he gets FIVE STARS without even having had the rides yet !!??. Seriously. By the way: The many negative Yelp comments on Uber and Lyft, both, in San Fran' area ... mirror our awful, awful experience with them. Good luck, everyone; we'll confirm in another review that "Taxi in Oakland" specifically Bill came through, as we expect !! (PS...3 or 4? related companies listed had "voice mail box full" or "...not set up yet" WTH !!??" Thus...beware and set up your rides to/from AMTRAK with GREAT CARE !! (Also, it's disgusting the 2 nearest hotels don't have a regularly-set-up deal for rides and/or a paid or free van. Cue: banjo playin'.)