I had a 5:30 appointment here for a procedure a month ago.
I…read morearrived a few minutes early. Filled out forms.
I was brought in to see the doctor at 5:50. The doctor did not introduce himself.
My forms delivered to the doctor were missing a page. Had to wait to be brought the page. Three people entered his office without knocking, during my consultation, unrelated to my appointment. Doctor complained about his staff several times.
Was brought in to a procedure room upstairs by a technician around 6:00, I was told they would take a before picture, and left before she did. Sat there for 5 minutes. She came back and handed me a hair net and left.
5 minutes after that, another technician came in and applied a numbing cream to the treatment area. Didn't say anything more. The doctor had said it would take about 20-25 minutes to kick in.
30 minutes later, well numbed, the first tech came back in to get something off a cart. Asked if I was ok, I said yes, but asked if it would be much longer. She said she didn't know and walked off.
5 minutes later, a third tech poked her head in, asked how I was, I said fine. She left.
Another 5 minutes, the most recent tech came in and finally gave me an update. Said they would take me in 10 minutes. That was at 6:52pm.
7:08, they said they would clean the excess cream off and take a "before" photo.
7:14 they came in to actually do it. The tech joked about how busy they are and how they're not really slow, just busy. Was told they were preparing a different room downstairs for me. Didn't even have the room ready, and I'd been there nearly 2 hours with nothing done yet. I guess I was in a storage room...
7:22, I was brought to the other room. The treatment itself was very fast. Only a few minutes, which kind of makes the waiting time more irritating.
Out at 7:35pm, over 2 hours after my appointment time, which, to me, is unacceptable.
Appointment 2 was today. I paid for two sessions (for the discount), hoping that the delays the first time were just them having a bad day.
Appt scheduled for 6:00. At 6:15, I was brought in to a room upstairs and had the numbing cream applied. Told 20-25 minutes to wait for it to work.
30 minutes later and no one has come in.
35 minute mark and someone came in and said they'd have to move me to another room as she needs a machine in the room I'm in.
7:00, an hour after my scheduled appointment, someone came in to look for something they needed. Didn't find it. Disorganized. Someone else came in a few minutes later and moved me back downstairs in to the procedure room.
Began the set up and subsequent treatment at 7:10. Was not given a hair net this time. Vials of injectables were left lying around, bacteriostatic with syringes still sticking out of them, not refrigerated.
Left at 7:20.
I am really not impressed with this place. Twice I've been left in a room for an hour or more. They can't keep a schedule, don't know where things are, don't give updates.