Aspen is great. Steve installed our softener and comes back personally for maintenance calls. He is…read morefriendly, fast and efficient. He is very knowledgeable about water quality and takes the time to explain what he is doing and why. Highly recommend Aspen for your water softening needs.

Great company - quality water treatment facility. Highly…read morerecommend. Tri-state favorite.

We were originally told by another company that our well had completely dried out and that we'd…read moreneed to spend over $30,000 to drill a brand new one... which was honestly overwhelming. Before committing to something that big, we decided to get a second opinion and called Accurate Well and Pump--and I am SO glad we did. Within just a few hours, they assessed everything and came back with a completely different (and much more reasonable) solution. Not only were they able to get our water back up and running for less than a third of what we were originally quoted, but the entire process was quick and stress-free. The estimate was done the same day, and the actual work was completed in just one day. They were incredibly kind, professional, and easy to work with from start to finish. If you're dealing with well issues, do yourself a favor and call them before making any big decisions--you might save yourself a ton of money and stress like we did.

Excellent service! We didn't have water so we called a well service in North Haledon. They refused…read moreto come out. They told me they no longer do emergency calls. I explained we don't have water! Nope they don't care! So began searching and found Accurate Well and Pump! I explained what happened and they came out 10:00 am on Sunday morning when we had snow ! So happy and relieved! The workers were professional, fixed the problem and...... We got our water back! I would definitely recommend this company. Don't look any further!

Fixed my major need to flush my hot water heater. Fixed my kitchen faucet. Helped me plan for…read morefuture work to fix my bathroom faucet. Very helpful. Jana

Back in October, I called them to start up my furnace since it wasn't turning on. The technician…read morethey sent spent about 2 hours trying to diagnose the issue. He cleaned the furnace out and changed the filter. He then said the "heat exchanger is burnt out because it's purple" handed me a bill of $535 for the cleaning and left me without a working furnace/without heat when I have 3 kids. He said he'd call back once he spoke to his supervisor about what he can do about the furnace. I called the office 3 times over the next two days and they literally left me hanging. So in the end, they took $535 from me and never fixed the issue. I called pseg and they got my furnace working with minutes at no cost. Pseg said the drain tray needed emptying. That was it.

Extremely Disappointed Long-Time Customer…read more I've been a loyal customer of Passaic Bergen Water Softening Company since 2021 (over five years), always paid on time, and never had any major complaints--until now. Recently we noticed stained clothes coming out of the washing machine. We even replaced the washer, but the problem continued. Everything pointed to our hard water and the existing softening system. I called customer service yesterday, clearly explained the situation, and they set up a technician visit for this morning at a time that worked for us. No mention whatsoever of any service or trip charge. The technician arrived promptly, did the work, and then hit us with a $180 invoice as he was walking out the door. When I politely objected and said we were never told there would be a charge, he said he'd speak to the owner "Joe Murino". That's when things went downhill fast. The owner got on the phone and was immediately rude, insulting, and condescending. He started with "You expect a visit to be free?" then "How much do you want to pay?" and "Who's going to pay my guy if not you?" He never once acknowledged that their team failed to inform us of the cost upfront. Instead, he said if we don't want to pay, he would have the technician undo everything that had just been done. I was shocked and honestly embarrassed for how a long-time customer was being spoken to. I didn't want the technician to suffer because of his boss's behavior, so we paid the full $180 just to end the ugly conversation. This experience was horrible for so many reasons: Complete lack of transparency about pricing Unprofessional and condescending attitude from the owner toward a loyal customer Threatening to undo work instead of simply owning the communication mistake Making a routine service call feel like a scam I will never use this company again and I strongly recommend everyone else look elsewhere. There are plenty of water softening companies that can treat their customers with basic respect and common courtesy. Stay away.

Our experience with Passaic Bergen Water Softening was a nightmare! We chose them because they said…read morethat they would be able to install a unit into our finished basement and they would hide the pipes. They seemed reputable and reasonably priced. They were also able to install a Reverse osmosis to improve our drinking water. They installed the unit in April 2024 and when they did this the discharge water for the reverse osmosis ran constantly. We not knowing something was wrong let this go on while our water bill tripled. Fast forward to the week of Christmas and the area got its first cold snap. I was awoken to an explosion and running water at 3am. The newly installed water softener had blown its line for expelling water and completely filled my trophy room with salt water. The carpet was soaked with a splashing amount of water. We were left with no option but to call Servepro and have the room gutted to avoid mold and water damage. We also had to file a claim with our home owners insurance. Eventually we were able to get in touch with Passaic Bergen who eventually sent a representative. What did that representative do? They simply reattached the tubing and fixed the broken parts and then turned off their newly installed machine and said welp it's going to have to be installed differently and it will cost to have it moved. They then said they would reach out which they never did. A week then went by and as my daughters were getting ready for school (on the other side of the basement) one of them yelled and said help there's water in the basement. The pump where Bergen Passaic had placed the discharge for the reverse osmosis had popped the breaker and since it was constantly running. This then led to the reverse osmosis overflowing the sink within a matter of minutes. After speaking with the electrician and a plumber the reverse osmosis had been installed improperly and although Passaic Bergen said they checked our water pressure it was too high and had blown out the tank causing the water to run constantly when it should have just dripped intermittently. This second flood cost another $800 out of pocket and another $800 for a plumber to install a check so the water pressure was at a manageable level. We then called again and finally Bergen Passaic responded back out. When they responded out they sent their "best tech" because he had a construction background. This gentleman proceeded to complain the entire time saying that the Staff at the company promise the impossible and that the job cannot be done and that he just wanted to leave to go to his child's football meetings. Passaic Bergen charged us another $400 on top of all this for "parts" and we are now stuck with exposed blue pipes through our beautifully finished basement. So Passaic Bergen equipment cause 2 floods in our basement and tripled our water bill for 9 months and they still had the audacity to charge us more on top of it all. To say I'm upset is an understatement. During the middle of this their general manager told his wife he was sorry and he would come out to rectify the situation. Did this happen? No! Did they accomplish what they promised? No! Did they stand behind their work? Nope! Would I ever recommend them to anyone? Absolutely 100% NO! STAY AWAY FROM PASSAIC BERGEN WATER SOFTENERS AT ALL COSTS!!!

Excellent trusted company!! Roger is a GREAT person to work with and helpful with advice. A honest…read moreand perfect company to work with. Brian Oak Ridge, NJ

We had been renting a water softener for over 24 years from Roger Garrett, This past March we had a…read moreproblem with the water. Chris came to the house and without doing anything, he diagnosed the problem to be our hot water heater. My wife had told Chris a plumber was just here the day before and said it was not the water heater. Chris then said okay, you need to replace a part on the water softebner and it may take up to two weeks to get the part and it would be approximately $1,200-$1,500. We said we don't own the softener we are only renting it. He said it does not matter, you will need to pay for the new part. We had the original rental agreement that was signed in 1994 and the parts and labor were covered under the rental agreement we said. Chris said no that's wrong. We told Chris do not order the part. We decided to replace/purchase a new water softener a few days later through our reliable and trustworthy plumber. The old water softener has remained in our basement since March. Roger or Chris have not hauled it away as called for in the rental agreement. I called Roger and Chris on August 10th.and Chris said he would pick up the softener the next day between 3:00 and 5:00. I took off work early so I could meet Chris at my home. Chris never showed up as promised and never called. Since that time, I called Roger twice and sent 3 text messages over the course of the next 9 days. Roger finally answered my last text & said they were very busy and would pick it up soon. Needless to say, I will never use Purely Water again and certainly would not recommend their services. Roger did not honor the rental agreement and has been very unresponsive. I certainly understand someone being busy but I also believe a simple pick up of equipment could have been completed sooner than 5 months and counting. Extremely unprofessional company! Tom F (Sparta) 8-20-22

Great experience with Portasoft. Jim Arra didn't pressure or try to upsell us. He answered all my…read morequestions with patience and made us feel comfortable in making a decision on our own timeline. The install was a little tricky due to the setup of our old house, but the two guys that did the install (i forget their names, sorry!) were great. Very friendly and cleaned up after themselves. No complaints, and the water quality is night and day difference. Very happy with our decision.

After talking to 8 different companies I decided to go with Portasoft of Morris County. I found my…read moreinteractions with Jim A to be genuine and informative. I found most of the others companies to be scripted, sales pitchy, or gimmicky. I generally get 3 quotes before deciding--but just didn't feel comfortable and kept calling different companies (including the big box guys) until I found Portasoft of Morris County. I had an Ecowater softener and RO system installed on 11/30/23. So far so good, but will report back on my experience with their service calls in the near future.

DO NOT USE CULLIGAN in SPARTA! They only have 1 day a week…read morethey can come to your house. So if you need a service, it's that day or NO day!! They will NOT help you and come a different day. For a 10 minute job, you have to take a full day off!! They refuse to come a different day, even though they are 6-10 miles from my house. Then they asked me, what days are best for you. I gave them the days my wife works from home. Or, any day after 3 pm. The salesman said this will work. What did they do next? Made the appointment for the day untold them NO one would or could be there. For a time NO one could!! I needed the service, so my daughter had to miss a day of school to stay home for them. It took the technician 10 minutes to service the RO system. That's it. ABSOLUTELY TERRIBLE CUSTOMER SERVICE!

When a water filtration system was needed, Culligan in Sparta beat the competition…read more Of three water filtration companies we researched, Culligan was the top choice. Why? The Culligan Rep. (Mr. Andy B.) was personable and professional in helping us assess the best filtration system available to us. He painstakingly detailed all the filtration options for us, and was patient and kind with our detailed questions. Andy, (and Culligan), were gracious through the product installation, and their staff has been available if we needed assistance with the product. As for the product itself, labs seem to indicate much of what we wanted filtered has been removed. (We can't say much more on water quality, jury's still out on that). However, Andy B. (and Culligan) helped provide us turnkey financing, and Mr. B. personally tested our water several times, at our request, before and after the system installation, to our satisfaction. Recent labs seem to indicate the filter's holding up after a year, which is a good thing. No other company offered such a product, while still providing filtration commensurate with the required standards. Mr. Andy B (and Culligan's) product technicians were prompt, respectful and thorough in their analysis of our water filtration concerns. You may pay more (in some cases). If you pay much less, you will likely not receive the accountable, respectful, professional service we received via Culligan and Mr. B. at their Sparta offices. We thank them.

I am a very demanding customer. I hold myself to high standards in business therefore I hold…read moreeveryone else to the same standards. I was very skeptic when shopping for a water solution for my new home. I read very good reviews and Advanced Water Softening came recommended by another home technician. I purchased the recommended system and had it installed a week later. I have learned to never judge someone or a company by situations or issues, rather by the way they are handled. The tech who installed the system in my home was very courteous and polite. He did a clean job however there was an issue with the hook up under my sink that caused a minor flood. In all reality it came down to the pluming situated under my sink that caused the issue. The install took place on Friday. Friday night I noticed the leaking, Saturday morning I called at 8:50 am (10 mins prior to opening time of 9 am) and spoke with someone who immediately took control of the situation. A tech was at my home before noon and the issue was resolved. The tech even went out of his way to ensure my connected appliances were connected and properly working. I have to say that Advanced Water Softening not only installed a quality product with great service followed up by fantastic response to an issue but they were extremely attentive and treated me like I was their most valuable client. I was very impressed.

Look elsewhere for better and cheaper service. Completely unprofessional service staff. Had a rude…read moresalt delivery person refuse to wear a mask or put on booties when entering my home.

BUYER BEWARE!! We…read morehad a reverse osmosis and water softener system installed in our home in December 2021. It's now March of 2022 and I've been purposely delaying writing this review of Purely Water in Sparta NJ in hope that I could write a positive review. But neither owners Chris or Roger have responded to our 5 calls to complete the job. Our contract specified that six bags of salt were to be delivered upon installation of the system. Chris denied that we were due the bags; Roger said he would deliver them but never showed. And this is after we paid $8000 for the system that was to include salt worth about $60. But this wasn't the worst thing to happen. The day after installation, the installed pipes sprung a leak in our basement which caused our security system to short out. We had to replace it. Chris refused to take any responsibility for it, claiming that the security alarm box was located too close to the pipes and wasn't code compliant. The town verified that this was not accurate. Purely Water would still not cover any if the damages. This company is a two-man operation and is completely unprofessional and unresponsive.

From the owner: Purely Water Inc provides professional water softening, reverse osmosis, and more in Hamburg, NJ. read more