I contacted Lou Severino based on recommendations from my neighbors. On Saturday, I spoke with…read moretheir answering service to arrange a technician visit for my tenant, as the air conditioning had stopped working and the weather forecast predicted temperatures near 100º. I spoke with Lou on Sunday and a technician was scheduled to arrive on Monday afternoon. After the scheduled visit, I checked in to see if the issue had be resolved by calling and leaving messages for both the technician and my tenant. Neither responded. On Tuesday, I called Lou Severino's office to confirm whether the technician had been to the property and if repairs were made. The receptionist asked how many times I had contacted them. I replied that I had called 5-6 times (over a few days). Lou immediately called back. To my surprise, he began yelling and shouting: "Don't you think we're busy enough?! For you to call 5 times today?! I'm an angry man today!! Aren't you being a pest??!!". He then hung up. I was shocked by the interaction. Regardless of how busy a company may be, there is no excuse for speaking to a customer with hostility or disrespect. Despite the initial recommendation, the experience was both unprofessional and unacceptable.

Technician in a "Lou Severino Heating & Cooling" truck just sped by me at full speed on a NJ…read moreresidential street, totally drenching me in mud and slush from yesterday's blizzard. I yelled after him and he just honked twice as he drove off, not slowing down though his honking meant he obviously heard/saw me. If their technicians are that careless out on the road, I'd hate to see their actual work. Word of advice: if you're going to drive rudely and irresponsibly, don't do it in the company car with the name clearly written on the side.

Duct Mate just finished installing a new AC and furnace and we couldn't be happier. After several…read moreother estimates, Duct Mate quoted us a reasonable price and explained all the possible financing available. EVERY SINGLE WORKER from start to finish was professional, respectful, knowledgeable and accommodating to requests. If I could, I'd give TEN (10) STARS to this fantastic company and their employees. Seriously, no question about it, the best there is. Very highly recommend Duct Mate. I cannot say enough good things about this company and how impressed I am with their work ethic and professionalism.

Great affordable central air installation and service. Our unit is still working wonderfullyread more

I have a single family house. My plumber for many decades has retired; therefore I need to find a…read moresuccessor. I tried Grossman due to good Yelp reviews & a friend in Mahwah recommended them. I met with Grossman to swap out a toilet & the water controls in a shower (non-emergency service call). Matt came to my house to provide an estimate. We scheduled a time for him to return a few days later (11/2020). They came and they did a good job. There were no economic surprises. They cleaned up their mess and everything works fine. I've attached a picture of his neat workmanship of the shower cartridge (hidden behind the wall). IMO, he did a good job & I will be using Grossman again.

Our boiler had started leaking last night and after numerous searches on Yelp for highly-rated…read moreplumbers nearby, we stumbled across Grossman Plumbing & Heating. Because it was late in the night and the nature of the work, they had promised us they would come first thing in the morning. Fast forward to the following morning day: they came exactly at the time they'd promised and got the job done at the time they'd estimated. They also walked me through what work needed to be done (i.e. upgrading the existing exhaust to the chimney as ours is not up to code, replacing x valve, etc...), which was nice and assuring. I had an extremely pleasurable experience using this vendor and will definitely contact them again for future work!

Was very pleased with the service and care provided by this team- they arrived in less than 30…read moreminutes and assisted with a very stressful situation with ease, calm, and knowledge. Highly recommend!

Schaaf has handled all my plumbing issues for the last 25 years. Recently we were going out of town…read moreand noticed water stains near hot water heater in mechanical room. Schaaf came within a few hours, diagnosed and fixed issue. The pressure release valve required replacement. very much appreciate their quick response as always. Give them a try. They will more than answer the call and explain the issue and options. Thank you Schaaf and Jimmy!

After dealing with a different HVAC company that left me completely frustrated, I honestly thought…read moreI was out of options. Then I came across Will's Climate Comfort, and the experience couldn't have been more different. Will is professional, knowledgeable, and straightforward. He took the time to walk me through the issues, explain my options clearly, and then fixed everything the right way. The job was handled efficiently, fairly priced, and my system has been running perfectly ever since. What really stood out was how much pride Will takes in his work and how much he cares about his customers. That level of dedication is rare these days. I wouldn't hesitate to recommend Will's Climate Comfort to anyone looking for an honest and reliable HVAC professional.

I made an appointment with them and they never showed up. Didn't call me to cancel, didn't answer…read moremy phone call or my text. Just didn't show up.

I called up Fred for service on my mini-split system which wasn't blowing cold air. They responded…read moreand showed up within an hour. They diagnosed and and got my unit working properly in about another hour. I was very happy with their service and would highly recommend them.

I called Freds climate control cause I needed two mini splits installed and they came the next day…read moreand measured everything. They told me how much it would cost which was way better then anyone else I had asked. A few days later they installed my equipment and I was funelly happy. I highly recommend them

Shai and his team fixed our kitchen sink plumbing and installed a large sink and faucet in a very…read moreschedule before the holidays. We are very happy with their service and plan to use it again in the near future.

Just a great person Honest…read moreReliable Fair pricing Used Shai many times Happy to have him

Oh the horror of coming home to a hot, hot, hot house! My air conditioning system was not working…read more I called what I thought to be my faithful heating and a.c company only to learn their salesperson did not advise that when replacing the air handler 18 months ago, the condenser should have been replaced along with it. The new law is both must match. To make a long story short, there was no way I was ripping out a practically new air handler. And old faithful was uncertain if they could locate a compatible condenser. A client recommended Hofmeister to the rescue. From the moment I called, I knew I was in capable hands. Nancy, who answered the phone is nothing short of fantastic. Knowledgeable, calm and efficient. Sean, the air conditioning maestro is amazing. Nancy was able to locate a compatible condenser within 2 hours. Sean came to thoroughly check my entire air conditioning system for compatibility. Where do you get service like this today? You don't. Unless of course you call Hofmeister. If you are reading this review and need heating, plumbing or a.c. service...your search is over! Lucky You! Be sure and ask for Sean! You won't be sorry!!

great work - snaked out my drain and came over the same hour I called and charged extremely fair…read more In today's economy its tough calling a plumber but Hofmeister makes it easy!