I called and signed up for yearly hygiene checkup as my ac worked fine. When they came, they charged me for additional services I did not ask $700 instead of regular maintenance i asked for. After 2 weeks after they left my ac unit stopped working completely and when i called and asked them to come to check since its been under 30 days they refused. Horrible scam service. Divinely will not use them. Be aware! read more

My family has used them through the years. Service has always been good. installation of new a/c and heat pump system recently. Norm (the estimator) was very helpful. Answered all my questions. Price was comparable to competitors--a little better! David and Jackson were prompt on installation day. Answered all my questions cleaned up everything nicely. Installed smart thermostat. So far, everything is working as it should. I am very pleased. read more

Thank you Climate Masters! Our air went out last night during this heat wave. We called and got the on-call service. We told them it would be fine to wait until next day so they put us on the schedule. It has been in the high nineties everyday for a while so we really figured they may not get to us today. But they did. And the service tech was fantastic. He found the problem immediately and had the part on his truck to replace it. What a great experience. This company installed our unit in 2005 and have been servicing it since. They have never failed us. Thank you! read more

During routine maintenance the service person re- configured our drain line. He did it so we can no longer remove the drain cap. and he did not dtighten the threaded fitting causing a massive leak problem on our second floor. They are not responsive and say they no longer send service people out on weekends or after 5PM. Thank God they are bonded and our lawyers can recoup the damage . read more

Climate Masters - During routine maintenance the service person re- configured our drain line. massive leak on our second floor. - Heating & Air Conditioning/HVAC Near Me - Saint Augustine, Florida

I will never use them again! They quoted me $485.00 to repair my Trane air conditioner system. When they finished they handed me a bill for $947.00! When I questioned them about it they just said sorry, it cost more than we thought. read more

Our first Trane HVAC was installed in 2006. It ran well for 15 years, which is excellent performance considering we live right on the ocean (salt air). We called Climate Masters to replace the system; they explained our options and we selected a Trane system that balanced cost and energy efficiency. They gave us a great quote the same day and did the installation two days later. Their chief installer is a real pro with many years of experience; the quality of his work is outstanding. Everyone we interfaced with at the company was great to deal with and the system is working perfectly. We give Climate Masters our highest recommendation and we thank them for their thoroughly professional work. read more

I will never use this company again. They came out several times to fix the same problem and kept charging me every time. The last time they came they handed me a bill that was outrageous and I asked for a supervisor to contact us to go over the bill. Of course no one ever called and we kept receiving late notices to pay the bill. Not sure who owns or runs this company but it needs a lot of help. read more

Horrible experience, called for a quote and they charged for service fee. When we tried to discuss it with them they refused. Oh by the way their quote was $1500 higher than the competition. DO NOT USE THEM THEY ARE DISHONEST! read more

Called at 9pm on a Friday to have someone come out to see why our AC was not working. Instead of charging me an arm and a leg just to come out and check it, Curtiss Fowler took some time out of his busy schedule (he was already on another site for emergency service) to ask me a few questions. In our 10 minute phone call and a few texts he figured out the problem (a clogged drain). After a few suggestions to help us troubleshoot, the AC was back up and running. We are so impressed with Curtiss and the knowledge of his profession. He was extremely helpful and kind to help us this late at night. Thank you Curtiss for being so kind to lend your expert advice and NOT taking advantage of making money off of us. Just to let you know, the AC company who installed our AC 2 years ago (not climate masters) said they could NOT help us. The woman said she'd send someone out for $135 for the service call but he probably couldn't do anything for us and that I should call the contractor who built our house (17 years ago) and see what he says. Ummmmmm whaaaaat???!!! I definitely recommend CLIMATE MASTERS , thank you again CURTISS!!!!! read more

Great experience with Climate Masters. Called one afternoon and got an appointment the next morning. Service technician arrived within timeframe quoted and called when he was on his way. He determined the problem and explained that parts would need to be ordered and someone would call me the next day to schedule installation. All professional and I felt the technician, James, explained the problem thoroughly. read more

Horrible experience with Climate Master "CM", provided me with the wrong diagnostic and quoted me $1,500 to repair pool heater. Management/Owner are unethical. Technician claimed that the refrigerant was contaminated and I need a new TXU value. As the pool heater is less then 2 years old I had my doubts and called the manufacturer help line ( which I requested the technician to do but he refused). I was told by the help line that the refrigerant is fine the green color is due to if there is a leak it would be easy to find and the issue was most likely a water flow problem. I called another company and yes the issue was a water flow problem ( new filter required and electrical issue). Climate Master is demanding I pay them $90 for an incorrect diagnostic, if this was my business I would be apologizing to the client for providing a completely wrong diagnostic.. I have called several times to discuss and Management refuses to waive the fee and have threaten me that they will put a lien on my house. I filed a compliant with BBB and CM did not reply so it was drop by BBB. What is the point of BBB? The worst part is Owner / Management handling of this matter, he is dishonest and unethical. How could you charge someone for a wrong diagnostic repair?? read more

My experience with Climate Masters today was excellent. When the A/C went out, all I could think was $$$$. However, after a thorough and quick diagnosis, the problem was corrected. He continued to check out the whole system before completing the job. We are sold on Climate Masters. Very professional and very thorough. read more

Climate Master's was referred to me by my son, who also had used it's services. He had indicated that he was so pleased with their service that I should not call anyone else. I immediately called and a service Technician, Jeff, was able to fit me in that very afternoon. I am very pleased with Climate Master's service and will never call anyone else. I will also recommend your company to anyone who needs your services. Jeff figured out our problem quickly and had the part that was needed, and was able to see that it was under warranty. He also noticed that part of our air handler was not linked with the 10 year warranty, where as the initial installers had only listed it as 5 years; potentially saving us a great deal of money in the long run. read more