I have road assistance through my car insurance. My car insurance was horrible in placing the request but once it was done, I was contacted by Clifford's. I was given an estimate of 2 hours by my car insurance but it was picked up in an hour. The driver communicated with me to verify the pick up location was correct. He also let me change the drop off location by sending him a text with the address. My insurance sucked but Clifford's came through. The driver was professional and would recommend them. I don't know how much they charge as it was paid for by my insurance. read more

Literally been waiting for two hours for this tow truck. No response, no update , no anything ! This tow truck company have no communication whatsoever! Paying extra money to get the best and can't even get a ETA!!! Yeah I would definitely find a different company to go with !! Definitely would be faster to call on closer to you !! read more

After a long day from 10 o'clock in the morning until 530 at night, I waited for a tow they came. They helped me find my spare tire in my vehicle. They change the tire and save me a toll from going back to Acura . I just wanna say thank you thank you thank you to Hunter. He was amazing. read more

If I could leave 0 stars I would. My younger sister requested roadside assistance through our insurance for her car that stopped running and they sent someone from Clifford's to tow her car. Due to the cold, winter weather and her car unable to run she caught a ride and left her car for pickup in the parking lot she was in. She informed them of this and instructed them on where the car was to be dropped off. This was around 10-11am. It is now past 9pm and not one update has been received from Clifford's. We called to see if the car was ever picked up (since no updates were given all day) and it was confirmed that it wasn't. When questioned as to why and how this happened the person on the phone said "it happens". When asked about an updated ETA for the pickup, he said "I don't know the ETA. If you want you can cancel".... It happens?????? The fact that he didn't know the ETA tells me that this pickup was probably ignored. That said, who knows who else's request may have been left unresolved today or even in general due to the major lack of communication from this place. Never in my life had a towing company not communicated in regard to a pickup EVER. If there was a change in availability for pick up, they should have picked up the phone and called or canceled the request. The fact that they didn't cancel on their end when they decided not to pick up the car, sounds to me like they were still looking to get paid for this service request. This was absolutely ridiculous and this Clifford's should be ashamed for allowing this to happen and making an excuse for this. This was a young girl. Imagine if she was unable to catch a ride from a friend and had still been there waiting. This is absolutely unacceptable and terrible service. I have already reported this company to my insurance as well to make sure no one else ever has to experience this. read more

I had a great experience here I had a completely flat tire that couldn't even be filled up with air to get somewhere and I didn't have a spare because of the irregular size. Discount tire had my tire under warranty so I just needed a tow there. I called them and someone was at my location within 25 minutes and took my car To discount tire all in all less than an hour total and reasonable price for the quick service ! Zach was great. Thank you read more

I was driving on route 30 in oswego traveling south east towtruck in front of me was slow so I turned my signal to move over and go around slower traffic. As soon as I made the lane change tow truck moved over without a turn signal I had to slow down not to hit him. I honked my horn to let him know he screwed up and almost caused an accident. He proceeded to block me in driving slower than the person he cut me off for. Then stopped me from the lane I needed. I dialed the number on the side of the truck to inform the business of his driving the person who answered the phone was RUDE told him what happened he proceeded to cut me off as I was speaking and asked .me where was my proof. I didn't know I needed proof of his employees bad driving. How dare you ask for proof the fact that I called to complain should be proof enough. This company gets a bad review,or no review for the bad driving road rage on the part of the driver and who ever answered the phone not listening and asking for proof that couldn't be made while driving read more

STAY AWAY FROM THIS PLACE. They don't care to help you even when you're stranded in the pouring rain. My car broke down in the pouring rain and my insurance called Clifford's towing to tow me to an auto repair. One of Clifford's staff calls me and starts questioning me for 10mins if I really need a tow. This was even after I explained that my insurance had already sent someone else out earlier and they confirmed that I need more than just a jump since my battery terminal was damaged and was physically separated from the battery due to corrosion. An my insurance company is also on the call affirming everything I'm saying. The Clifford's guy wasn't willing to accept that information and just kept asking me questions as opposed to just sending someone out to tow me to an auto shop. He knew I was standing in the rain and didn't care or seem to want to give me any help. Maybe next time believe your customers and help them. read more