Purchased a ceiling fan. Was told it would be in within 10 days. We got busy and forgot about it…read more(other things going on with a home build) and realized a month later we never got a call. Turns out they had our email incorrect. Went in to pick up and waited for 15 minutes for two employees to be off of what were clearly personal calls in their "employees only" back rooms. (They were loud enough to be heard.) Guy who came out to help was nice enough, but by that time we were already annoyed to appreciate it. "Discounted" prices are the same or more as online stores. They have been "going out of business" for over a year. Wide selection is the only other positive.

This place is an absolute scam. Ordered two light fixtures on line. One was too large. Literally…read morelooked at it and packed it back up. I was crediting a mere fraction of the total cost which was 250.00. I received 65.00 back until I complained again by vm and they refunded another 20.00! You cannot talk to anyone. Called the store and was told there are no supervisors and the woman hung up on me! What an absolute disgrace!

John came to the house within 24 hours, got all the parts and labor done in under 2 hours, He got…read morethe pool timer replaced, new bubbles to waterproof the cords and everything connected and working. I was able to get my pool running in under 24 hours for a fair price and prompt service! I couldn't have asked for better communication or service and will be using John for future projects! Thank you again!

Made an appt about a non serious issue with some of the electrical in my house. Advised it would…read morebe a little over a month for the appt. Appt day came and went, next day got a message apologizing. Said we could set another appt......no resp. i then reached out one more time and was told could come by the next day and set a time. Well low and behold again........set day and time came and went. Every raves in other reviews that company is punctual HA. good luck.

sent me a broken toilet and are being difficult with return. I'm not sure why a broken toilet…read morereturn needs approval from "higher ups" before the customer service person can approve it. Absolute BS. They put me on hold forever try try to get rid of me.

Horrible!! Finally delivered a big and heavy vanity. Now, they want me to dispose of old vanity and…read moreall the boxes. No resposibility on their part. NEVER ever again get anything from them in my opinion.

I walked through these doors today in search of a last-minute gift, and not only did I find the…read moregift, but I found my new store that I'll utilize whenever I need jewelry. As I peeked into the window, I saw that there was some really beautiful merchandise in here. I walked in, and was greeted warmly, and the owner (I assume) was very helpful, but I felt no pressure whatsoever. In the end, I got a beautiful gift a an incredibly reasonable price and will be back very soon. This place is a treasure.

Memory Lamps of Beverly is the only place I buy these beautiful lamps. The customer service from…read moreBrett is awesome. He is wonderful to work with. The lamps are beautiful and the cards Brett composes are beautiful and meaningful.

Ferguson's staff made shopping for the perfect kitchen appliances a breeze! John M. was easy to…read morework with in person for answering all my questions and showing me the options available. He was also available by email and the communication was superb! He quickly replied to questions and changes during the process of choosing appliances. He made the purchase easy and even helped me with the rebate! Highly reccomended!!

Strike One: Showroom on second floor not handicapped accessible. No elevator…read more Strike Two: when we finally made it up the stairs to the showroom and told the people what we were looking for, we were told to walk around and look. Not one person at the desk at the entrance or those inside offered to help us. Not impressed with the customer service. I expect that from a big box store, not from a place that charges the prices they do. We'll be looking elsewhere.

Another great experience with Waters and Brown! I was there on a Saturday, they are extremely…read morecautious with COVID-19 concerns, and only allowed 2 people in the store at a time. They had hand sanitizer and a mask requirement. Super helpful and knowledgeable staff. They always take the time to really talk through your project and help you make decisions. I wouldn't trust any other store to come close to their service.

Yes, you'll pay more for their paint than you would at say, Home Depot but it is so worth it…read more Don't believe me? Then try it for yourself! Go to Home Depot and show the guy behing the paint counter a swatch of your granite countertop and ask him what color he would recommend considering you have cherry cabinetry. Then, when he's done laughing at you, go to Waters & Brown and show your granite swatch to Sam and Lauren (I think her name is.) That's what I did and they immediately both thought of the same color, Quahog. So much darker than I ever wanted to go but wow, just the right color. Then Sam suggested Oxygen (a pale blue) for the ceiling and a color called America's Cup for the trim. The America's Cup (an off white) threw my husband into fits of worry. Will it be too yellow? Will it look dirty and dingy? Sam, promised it wouldn't and explained why . . . and he was right. So right, that my husband went back and asked him what color we should paint the adjoining hall, Sam made a recommendation and my husband walked out with that color paint. This is the same husband who would gladly spend months deliberating every decision, no matter how minute!!! So it is no exaggeration when I say that Sam may have single-handedly saved my marriage, or perhaps my husband's life because I was ready to either kill or divorce him. So as we decorate our entire home over, all I can say is thank God for Waters and Brown, and thank God for Sam!!!!

After seeing several ads on Facebook for Trimlight after mentioning I wanted a permanent light…read moresolution for the house (outside), I started looking into it. It seems perfect! But I was sure there was a catch! After going back and forth for months I finally set up a consultation. Kevin came out and explained everything, took measurements, and made up an invoice. Shockingly it was less than I anticipated. The deposit was paid and everything was ordered. Sunday Kevin, his daughter, and another gentleman came out and started setting up the lights. After 18 hours (13 hours Sunday, 5 hours today) the lights are done! They are seamlessly installed and when they're off you can't even tell they are there! They also were able to do lights on the gazebo! Kevin and his crew did an amazing job and we are so happy with the results! Even mom is happy and she's hard to impress! Kevin thank you thank you thank you again! The lights are amazing and absolutely beautiful!

Had my Trimlight holiday lights installed by Seacoast Trimlight in the middle of May 2023. I have…read morealways loved putting up Christmas lights, but am getting too old to climb ladders, so I looked into this new option. It's Awesome! I can set different light patterns and combinations for all the holidays now. During the day, you don't even notice that the lights are installed. Seacoast Trimlight did a very good job installing this system. I am a very happy customer and highly recommend this company.