Absolutely worth the drive over the hill! ‍…read more Driving to Bicycle Trip in Santa Cruz was 100% worth it! After a terrible experience buying my first e-bike at a shop in Santa Clara, walking into Bicycle Trip was such a breath of fresh air. From the moment we arrived, the staff was friendly, welcoming, attentive, and incredibly knowledgeable. They helped us find the perfect e-bike and an electric bike rack , and we felt supported every step of the way. We were so impressed that we even came back to purchase a lock because we completely trusted their recommendations. Their customer rewards points program is another huge bonus--it's a fantastic way to save money! If you're looking for exceptional customer service, honest advice, and a team that genuinely cares about their customers, I can't recommend Bicycle Trip in Santa Cruz enough! We'll definitely be back!

Hi Aaron, thank you for reaching out personally and for acknowledging what happened. I appreciate…read morethe apology and your offer to make things right. Unfortunately, because I needed my bike and had already waited for my scheduled appointment, I had to take it to another bike shop the same day I picked it up from your shop. They were able to take it in right away, complete what I needed, and get me back on the road. My disappointment really wasn't about the software update itself--it was about making an appointment, dropping my bike off as scheduled, and then finding out two days later that it hadn't even been looked at. I had made the appointment specifically so this wouldn't happen. I do appreciate you taking the time to respond and acknowledge the mistake. I hope this experience helps prevent something similar from happening to another customer. I value good customer service, and unfortunately, this experience fell short of that. Thank you again for reaching out.

This motorcycle repair shop in Santa Cruz County is undoubtedly the best. I've visited about three…read moreto four other shops in the area, but this one stands out. The customer service is exceptional, and the turnaround time for repairs is incredibly quick. The staff is incredibly knowledgeable and friendly. Reed was my primary contact, and he was always available to answer any questions I had. Will be my go-to shop for any future repairs You guys Rock!

Came in because I was looking to have some work done on my Honda CBR600RR, and unfortunately the…read moreinteraction with the owner made me extremely uncomfortable. Owner Reed ; instead of keeping the conversation professional and focused on my bike, he commented on my ethnicity by calling me "exotic" and then said he was glad that more "hot young women" were starting to ride. I left before even getting a quote for my bike. Despite the incredibly inappropriate comments, he only had teenagers working in the back. Im honestly glad I took my business elsewhere instead of putting my life in the hands of some 17 year olds. I dont recommend coming here at all.

Was visiting Santa Cruz with my gravel bike and they quickly helped me sort out an issue with my…read morefront disc brakes. I was told elsewhere I'd have to wait 7 days! The shop demonstrated the expertise to solve the issue in short order. THANK YOU! You saved my visit! Don't waste your time anywhere else!

What an amazing place, was visiting for a race in town and power meter went out. After taking to…read morethree other shops who politely could not help was referred here and right away could feel the difference. Special shout out to Dave for his patience and persistence worked through some options and came up with a solution. You just earned a customer for life and where I will be buying my next bike. Thanks again!

Awesome mechanic and great guy. I needed new tires for my 1973 Honda CB125 and was recommended to…read morecall We All Ride. While their service was very friendly over the phone, the fact that they told me that they could not touch my bike because it was older than the year 2000 or some shit was ridiculous. They wanted me to remove the wheels myself, bring the tires in, and then charge me 200 dollars to change them. So yeah, if you have an old bike especially, Jim is the one to go to. I took my bike in to have it looked at and he did an oil change, fixed some electrical issues with the lights, and changed the dollars all for around the same $200 the other place quoted me. He also took the time to show me the work he did and was very patient answering all my stupid questions. My bike was now in great shape and I felt good knowing I had somewhere to bring it if it needed anything. A couple of months later, I was having issues with the headlight not turning on my 1987 Yamaha Fazer 700. I had messed with the battery and fuses and whatever things I could think of with my limited knowledge, so I decided to stop at Jim's just to see what he thought and if he'd be free to look at it. He ended up taking the time to give me all sorts of suggestions to try to solve the issue myself which I thought was so honest and sweet. He even showed me some of the tools I may need in order to perform the diagnostics and how to use them. In the end, the solution ended up being a simple fix: there's a sensor designed to keep the headlight turned off while the starter turns the engine over. The light would remain off even after the engine was running because Only Jim would've thought to suggest checking something like that due to his immense knowledge and expertise. I'm positive anyone else would've just told me to bring the bike in, solved the minute issue, then charged me out the ass for it. Thanks, Jim!

Jim is an honest mechanic, which in this day and age is a rarity. If you are a rich snowflake…read morelooking for someone to kiss your ass while they rip you off, look elsewhere. But if you want the fairest price possible, along with some good old fashioned veteran humor, then Jim is your guy. I remember the first time I took my bike to him, he charged me 300 for a service that other shops had quoted me 600 for, and he told me if i don't like the price I can go back to driving a honda civic. The price was more than fair, and Jim even taught me many things about motorcycle maintenance, throughout the years that I would bring my bike to him.

Love this place. John is the best mechanic in the area for the KTM, husky line hands down…read more Highly recommended shop.

Last summer I wanted to find a local ebike distributor that I could trust, not only to get a good…read moredeal on an initial purchase but excellent customer service for long-term maintenance, and John at Moore and Sons fit the bill. Six months later, my experience has been nothing but positive..... John treats me like a family friend when I need anything or have questions about my bike. Would highly recommend supporting this small family business if this is the sort of vibe you are looking for.....

Adam was amazing and helped me with my daughter's e-bike breaks. He was so helpful and polite.read more

this might be good to know Colon some bike shops will not take any electric bikes such as getting…read moreshot a BS a.k.a. another bike shop. Totally understandable but a center has a slightly better plan and that they will accept bikes that are electric just you have to take the battery out of it before you leave it with them. Too many problems with lithium ion batteries, exploding you know? We live in a very mountain bike, happy town here and one of the places that will fix your bike after you wreck it by bombing down Wilder through postboxes and Engleman's loop is a center cycling. They are often backlogged because people wreck the ride and drop them off here. In my experience as of summer 2025 it was about a 10 day wait to get the bike back but my repairs for damaged brakes was under $100 and that seemed reasonable. We also have a sister store over near Ni Marks, which is another great bicycling area the demonstration Forest.

Impeccable service and value. Great attention to detail, friendly staff that are knowledgeable,…read morelocal family run business vibes. Our family loves our ebike long hauler which has replaced the car for many local trips. Thanks!

Great service, fast and fairly priced. Thanks Anthony for fixing my flat tire in under 20 minutes…read more I bought my Giselle Medeo at the shop 2 years ago.

Shane is awesome! I highly recommend bringing your bike to him for whatever you need done. I…read morebrought in my newly purchased ebike and he tuned it up and put on brand new fat tires for me. Great quality work and doesn't rip you off. Thanks Shane!!

I just got my bike repaired and tuned up after it had sat in an outdoor shed for over 3 years…read more Shane is genuinely kind and obviously loves what he does. He brought my bike back to life and I think his pricing is more than reasonable, if not low considering the quality of his work.