Last summer I wanted to find a local ebike distributor that I could trust, not only to get a good…read moredeal on an initial purchase but excellent customer service for long-term maintenance, and John at Moore and Sons fit the bill. Six months later, my experience has been nothing but positive..... John treats me like a family friend when I need anything or have questions about my bike. Would highly recommend supporting this small family business if this is the sort of vibe you are looking for.....

Super affordable, kind great amazing service. I wouldn't go anywhere else to get my bike fixed up…read more Always great service 10/10 recommend

The negative reviews are all from people who are probably just picky yuppies.... I don't know how…read moreelse to say it. The owner is a stand up guy that is fair with everything. Straight shooter, no BS. The owner saved my butt about two years ago when I had a primary gasket fail and started dumping oil everywhere. It was 20 mins after they closed on a Saturday when I called him and told him what happened. I was a few blocks away, he waited till we got there and changed the gasket and filled it back up with oil for less than 20$. Every since then I have told everyone about this place. If I didn't live 125 miles away I would be in more often but every time I go to SC I have to stop. You can't go wrong if you need something there.

E-bike repair services are not offered at this shop. It's quite inconvenient because they are 1 of…read more2 bike shops in town. Gears and disc brakes the same whether on a regular bike or an e-bike.

The folks here are always super helpful and easy to work with. Upfront and honest about what you…read morewill need/what it will cost. helped me get a project on the road within my budget. I highly recommend this place!

They were timely in responding to my request for a repair quote for my chain and sprockets on my…read morecbr1000rr Ordered and had parts in hand a few days later and and flexible in scheduling and taking care of my service appointment. Highly recommended!

Steve really knows his line of work and how to do things right for his customers. He is my friend,…read morebut he didn't, couldn't and wouldn't pay me for writing this review. He knows, and the rest of my friends know, it's 100% honest when it comes from me. First thing - I'm done paying the dealer for servicing my car. It started out with buying a brand new car after too many problems with the prior car (that could have been avoided through proper selection of mechanics). But, after getting second opinions from other mechanics, the dealer was just taking me for a ride. So enter a small arsenal of local independent (and not so local as I live in Sacramento) mechanics who help me maintain my car. Steve's rates are very reasonable. He's taken care of many of our motorcycling friends' import and domestic cars and light duty trucks. His shop's policy is to always leave the customer's vehicle in better and cleaner condition than when it came in, and to do the job right. I came in recently to have an oil change done and a minor issue checked out. One problem I had was with poor headlight function. Steve aimed the lamps (I didn't know that could be done with these modern - post 1960s auto lights) and did a quick buff job on the plastic lenses. POOF! There was light on my way back over the hill that night! Another tip Steve gave me was regarding tire pressure. Honda suggests 30 psi as stated on the driver's door frame. However, my car doesn't have a sensor for tire pressure, so Steve let me know I could get better mileage and still have great handling if I upped the psi to 34. I checked the tires and they state their max pressure is 50, so I gave it a go. Wow, much better handling than I would have expected. I'm eager to find out if my mileage improved from 23-26 to something closer to 26-29 mpg. We'll see and I'll update you! If you're looking for a trustworthy shop that won't take your wallet for a ride, visit Steve @ Jim Ludy's Motech. You can thank me later!

Great service, very friendly, and very quick. I called morning of and they fit me in right away…read moreand when I showed up late they quickly found me another time slot for that day. Very professional and up front about cost, for a '95 Honda Accord it was only $59. It took 10-15 minutes from when I walked in to when I drove out. They did a free pre-cooked to make sure it would pass without charging. I would definitely recommend to everyone and come back. Only word of advice is that the shop is actually down on May not Soquel so don't circle around looking for it right on Soquel.

I met Cycle Sport bike builder, Nate Escoto, in the lot after a ride, and he told tell me all about…read morethe Specialized Turbo Levo Gen4 . He even invited me on a demo ride with him so that I could try the bike for myself the following weekend. Nate let me ride his personal bike, a gen4 Levo, and it was amazing. Nate knows the bike in epic detail and I'm pretty sold on the Specialized Turbo Levo Gen4 eMTB. Nate is fast and I chased him down some rad trails. If you ever need gear or trail suggestions, make sure to see the crew at Santa Cruz Cycle Sport.

Thank you so much to the crew at SCCS. They researched my warranty to get me the best price on a…read morenew motor. Then on the second ride on the new motor, the rear hubshell gave out while on remote trail. I only had to push my bike uphill, everything else worked and I could coast on the downhill sections. If you know,... a new hubshell is equal to, just get a whole new wheel. The crew know me, I'm a disabled veteran on a fixed income. Mountain biking helps with the PTSD. Anyway, they are getting me the best price they can, and one mechanic will donate his time to complete the repair. They are a great group of people and really look out for us veterans. While my bike is in the shop, they are loaning me a bike to ride with the @veteransmtb (instagram) group of US Veterans on 3/21. THANK YOU SCCS.

SC Motorized has proven to me that customer service is king in their eyes. These things are…read moreawesome. useful, fun...I mean the list goes on. Basically if your looking to have the some fun, buy a motorized bike. If you looking to have some fun knowing if the fun stops there is a great team ready to help, buy from SC Motorized. I will keep an eye on them, they may just be the next big thing! I love my bike. Thank you so much!

This "business" is run out of a home, they don't pick up the phone and it looks like garbage. I…read moredidn't even see anything for sale.

Hi Aaron, thank you for reaching out personally and for acknowledging what happened. I appreciate…read morethe apology and your offer to make things right. Unfortunately, because I needed my bike and had already waited for my scheduled appointment, I had to take it to another bike shop the same day I picked it up from your shop. They were able to take it in right away, complete what I needed, and get me back on the road. My disappointment really wasn't about the software update itself--it was about making an appointment, dropping my bike off as scheduled, and then finding out two days later that it hadn't even been looked at. I had made the appointment specifically so this wouldn't happen. I do appreciate you taking the time to respond and acknowledge the mistake. I hope this experience helps prevent something similar from happening to another customer. I value good customer service, and unfortunately, this experience fell short of that. Thank you again for reaching out.

Absolutely worth the drive over the hill! ‍…read more Driving to Bicycle Trip in Santa Cruz was 100% worth it! After a terrible experience buying my first e-bike at a shop in Santa Clara, walking into Bicycle Trip was such a breath of fresh air. From the moment we arrived, the staff was friendly, welcoming, attentive, and incredibly knowledgeable. They helped us find the perfect e-bike and an electric bike rack , and we felt supported every step of the way. We were so impressed that we even came back to purchase a lock because we completely trusted their recommendations. Their customer rewards points program is another huge bonus--it's a fantastic way to save money! If you're looking for exceptional customer service, honest advice, and a team that genuinely cares about their customers, I can't recommend Bicycle Trip in Santa Cruz enough! We'll definitely be back!

Huge shout out to Dawn and Rob, who came out to get me from Big Sur when nobody else would. They…read moreworked with me despite me having very limited cellular service and intermittent connectivity on my end. Several other tow companies tried to gouge me, but Rob towed me and my bike for a fair price even though the whole trip was out of his way. 100% friendly and professional service. This is an exemplary small business that won't take advantage of you when you are stranded and have few options. I would gladly call Safe Cycle again if I ever needed motorcycle transport in the area. Also, Rob is knowledgable about many things and has had an interesting life! Ask him about it. :-) Thank you, Dawn & Rob!!

Watched them deliver a BMW motorcycle to a club repair event. Nice rig with a knowledgeable…read moreoperator on how to safely transport and unload an expensive motorcycle!

Great customer service by Jacob on a AAA call. I picked up a nail in my tread on the way to work…read moreand was down about 10 pounds of air when I saw my Ford app. Luckily I was parked at work when I saw it. Dispatch gave me a call and let me know that Jacob was on the way. Process was a breeze.

We had a battery problem with our 2023 van and we live in a rural part of the Santa Cruz mtns. AAA…read moresent Kendrick of Rossi towing up and he spent considerable time testing and jump starting. When he got it started he stayed to make sure it didn't die. I wanted to drive it to help charge the battery more but discovered that my rear camera was not working. Kendrick tested the fuses and found the broken one. He looked for spares in my fuse box (none) and grabbed the right amp fuse from his truck but it was the wrong size. He came back the next day on his own and gave me a small box of fuses and stayed to make sure the camera was working and there we no other issues. He did so much beyond expectations!

It's been a while since I've been there, so I'm assuming the mechanics in the shop are still…read moreattitude-free, fair-priced, & knowledgeable about more than one brand. Same for the retail shop upstairs, and although (inevitably) their merch is not online-cheap, you are dealing with experienced motorcyclists.

Justin is as legit as they come. Very knowledgeable and helpful. Best motorcycle shop in the world.read more