I suspected the hard drive on my Acer panel computer had died so I dropped it off at CLick-a-Geek to have it looked at. Sure enough it had to be replaced. When I picked it up the next day, my bill came to $318.15 - much higher than I had expected. I paid it, but that night I started to think I had overpaid.
I called them this morning to inquire about the bill. Stuart told me he charged me $95 to install the actual hd as it took him an hour to do as my computer not being a "tower" type model and he charged me $95 to setup my computer. The HD was $100 and tax was another $28.15. I am not a computer expert so I took his word for it. I also understand that businesses need to make money.
Still bothered by the situation, I jumped on YouTube and found several videos where a computer very similar to mine was opened in less than 5 minutes. Given the HD can be installed in seconds, I appear to have been charged $95 for less than 15min of work and then $95 to install any software - something which requires time to install, but minimal actual labour.
Needless-to-say I am not impressed with Click-a-Geek and will NEVER go back. Yes, it was my fault to not get a quote first which I do accept. I am posting this review to make you aware of my situation so that you make certain to ask for a quote before leaving your computer should you decide to do business with Click-A-Geek as it appears their honesty is greatly lacking. read more