Outstanding Experience with Alex Sotherland at Great Lakes Honda West…read moreBuying my daughter her first car is a big milestone, and Alex Sotherland made the entire experience exceptional. When we purchased her Honda Civic in August 2025, Alex was patient, knowledgeable, and genuinely cared about making sure we felt confident and comfortable every step of the way. He never rushed us, explained everything clearly, and treated my daughter with respect--something that meant a lot to us as parents. Today we were back at Great Lakes Honda West for an oil change, filter change, and tire rotation, and we ran into Alex again--this time with our therapy dog, Mia. She was an instant hit with Alex and the entire staff, which just reinforced how warm, welcoming, and people-focused this dealership truly is. Alex isn't just a great car salesman--he's someone who builds trust and lasting relationships. If you're looking for someone who goes above and beyond, especially for a first-time car buyer, ask for Alex Sotherland. We couldn't recommend him more highly!

I had a great experience working with Elijah. He was very…read moreknowledgeable, communicated clearly, and wasn't pushy. I would recommend him.

Nice staff and decent cars on the lot. But I am very concerned about all the Hyandais being stolen…read moreand the sales rep didn't really agree with me. I think we will be buying little Billy another brands unfortunately. Sorry

Wasted 2 days trying to get a recall warranty replacement on a clock spring/air bag. Looked up the…read morerecall online, input my VIN and it said I WAS covered. Made an appointment online 5 days in advance. Then called to check how long it would take, whether I should wait or get dropped off. They told me might take a few hours. Showed up for appt. 9 AM on sat. Told me Id need to leave the car for 3 days or could reschedule for monday (because they only do oil changes and tire rotations on Sat.) Come back Monday, leave the car. They call and say sorry, the recall is NOT covered. said it expired 2 months ago. (2011 car, recall extended replacement to 15 year warranty).

Initially this was a 5 star until I dealt with the service department. I still give a lot of…read morecredit to sales. Jason was fantastic to work with. I would buy another vehicle if he is there. Months later I took off work to set up a service appointment only to get there and see they had it for another date. This was their mistake. They were willing to take my car in to their credit but they would have needed to keep it over night to properly diagnose the issue. The person over the phone said I would be in and out in 2 hours. Not even an apology despite having to waste a vacation day for this. Since the dealership is 40 min away, I wasted my whole morning.

I have been going here for decades - no more - Mark in parts has to be the unhappiest person l've…read moreever dealt with. I just thought the first couple times I have ordered parts here he was just having a bad day, however i find out even talking to other people I know that is him on a daily. I even always ask how his day is and try to get him to service me with some kind of 3-4 star friendly customer service but it never helps. Guy acts like you are calling him when the Browns are in the super bowl. Elyria Ford- Mark needs some training in customer service or you will lose more great customers.

The customer service when I recently bought my truck bed cover was very good. But what really…read moreimpressed me was when I called about another issue i was having, they help walk me through a way to take care of it even though it didn't involve them.

I went to auto details for a tonneau cover. The sales person went over all the different types of…read morecovers for my truck. He answered all my questions. I never felt pressured to buy right then. I ended up going back the next day and purchasing a cover. It was ordered and came in within a few days. I was notified and set up an appointment to have it installed. It was done within a half hour. I am very satisfied with the cover and service. I would definitely recommend Auto Details.

Used car scam! Be careful they sell vehicles they damage and…read moredelay the CARFAX reporting. Sunnyside sold me a vehicle that was overpriced because it was damaged while they owned it, then when I went to trade it in, I lost $6000.

*BEWARE* I paid $27,500 + my trade-in for a 2017 Tahoe in March 2025. They went through the the…read morestory on what they done to it, the Car Fax the whole 9 yards. The first week i had it i put $3000 or so in it. I am up to about $5000 now in July. Driving to work last night, the check engine light started to flash and the traction light came on. I lost power on the high way, I pulled over shut it off, and started it back up! All the light went off but i lost cruise control. More money. I know i bought a used car. BUT COME ON! I did not buy it at a buy here pay here and pay $27,500. I bought at a Dealership. I will never buy or refer this shit hole to anyone. Keep your money and walk. Cause you are going to one way or another!!!

Nick Walter great salesman Would highly recommend this Nick…read moreand the staff Beautiful truck at a great price Helped me out on my finances when my bank was slow on the answer Highly recommend

Have an extended warranty on my vehicle and just received really bad service from the moment we…read moredropped it off until to the moment where we received our vehicle back. There was horrible communication between Mopar and the dealership and with them giving us any information needed--we still haven't even gotten our issue resolved. It seems those two organizations don't communicate. It was also interesting because the dealership claimed that we had rust and corrosion (why they claim the warranty wasn't valid) but when we looked under our vehicle (only 3 years old) when we received it back, there was no rust or corrosion of the sort there. Just really an overall HORRIBLE experience. Would not recommend one bit.

I bought a car from them within the 1 st month of me having my car I had problems. I took the car…read moreback up to them to fix and they kept my car more then 2 days and where saying they were waiting on a part they order for my car . Remind you I was told my car would be fixed the same day. I didn't have transportation within the days they kept my car I was not offered another vehicle to drive I was not warned they was going to keep my car . I went back to pick up my car I was still having the same issues . I took my car to another mechanic to get fixed and was informed and showed the parts Good Deal used cars fixed on my car was put on wrong and spray painted black . I risk my life driving this car . I was also told by Good Deal Used Cars when it's time for an oil change they'll do it for me. But remind you the first month of me having the car my check engine light came on the car was running hot and was unsafe so yet I paid again to get it looked at by another mechanic and my local Oil change spot . The car oil was so bad I went to Take 5 oil change and they had to snake and clean all the oil out of my vehicle it was so clogged and yet I risk my life again within not even a month of having this car . Not even a year of me having this car im constantly getting things fixed . I go to trade it in I was told the car was false salvage and my information was wrong . So the dealership calls Good Deal Used Cars they hang up on the dealership I'm at . I go up to Good Deal Used cars to get an understanding with them no solution. I'm stuck with this car that I've been risking my life in since I've got it , I'm paying out of pocket constantly to get things fixed . I do not recommend buying cars from this place it's not safe at all and unprofessional. When I put my down payment down I had to pay taxes then today when I went up there Good Deal Used cars says to me they still owe taxes on this car . So where did my money go ? I have a remaining less then $3500 I owe on this car . To get the remaining things I need fixed cost over $3000 to get fixed . I'm only 19 im learning a lot about dealerships and how money hungry they can be selling cars that is unsafe . I tried to work with them multiple times but it's like I just get played in the end it's not fair at all .

From the owner: used cars sales in lorain countyread more

Was easy to schedule an appointment. Dropped off vehicle the night before. It was serviced at the…read morescheduled time the next day. My husband had the same experience as I did. Highly recommend this dealership. They are much more efficient than the dealership I purchased my vehicle from.

Great experience with these guys! Purchased my GR 86 from these guys about a month ago! Kudos to…read moreJoe, Ali and the entire team! I highly recommend them!!! Five star service!!!!

I bought my car used picked it up two days later the right front spring broke I called and talked…read moreto Rob in service they looked it over and replaced both front springs and shock towers for no charge. That's awesome customer service in my book also my salesman Mark was very helpful as well I highly recommend this business if your in need of a car or service

This family-owned business makes you feel like you and your vehicle are in trusted hands. From the…read moreminute I arrived, it felt like white-gloved service!!! I was greeted by name, and they knew my car (year and model). We reviewed what was being done, and I was offered a beverage. Every person on staff made eye contact and spoke or waved. When work commenced, I received a text, and when they were wrapping up, I was provided with an update and recommendations. Oil change, rotated tires, all resets completed, and follow-ups on things I inquired about in 90 minutes. If you're looking for either a mechanic or in the market for a car (because they also restore and sell excellent vehicles), this is the place for you!!! Let them know I sent you!

I have been taking my car to Pallen's for well over 15 years now. They have always done an…read moreexcellent job and are very fair. They don't try to gouge you. They go out of their way to accommodate their customers and provide excellent service.

This place is amazing! My car was overheating on Rt. 2 near the Midde Ridge exit. I was traveling…read moreto Lorain from Columbus Oh. I took the exit and park in the nearest parking lot. A little panic of what to do or where I can have my car repaired. I made a few calls and Pallens Auto place came highly recommended. I called AAA and my car was tow to Pallens Auto Concept. The owner Tom along with his assistant Victor and the entire staff could not have been more friendly and accommodating! Thank you so much, your awesome! The location was easy to find, the office was clean and had large, beautiful fish tanks! In no time my car was fix and ready to keep traveling and at a reasonable price! Next time you are in need of car repairs give Pallens Auto Concepts a call, you will not regret your decision! Carmen Ozbolt