So I had problems with my ZTR and my push mower. I pulled into this place because they are dealers…read moreof the ZTR that I use. I met Kristen who is extremely knowledgeable and professional who tried her hardest to get the issue with my ZTR covered under warranty. Unfortunately the warranty had expired back about 2 months ago. Having to wait almost 2 weeks on the parts due to the manufacturer being out of stock, Kristen stayed in contact with me during the process. Once I got back my ZTR issue was solved, same with my push mower. They even cleaned up my push mower and cleaned under the deck too. I mean who does that? They do! Am I satisfied? Absolutely! I definitely recommend them.

Jordan who is a manager at Ulrich was very helpful in a customer service situation with the cabin…read morethat we purchased a couple of years ago.

Do Not Use Them! 1 Star - Would give zero if possible…read more I paid a deposit for a storage building in September and specifically asked the salesperson, Dylan, before paying whether my deposit would be refundable if we ran into issues with permits. I was told it would not be a problem and that the deposit could be refunded if we could not proceed. Shortly after placing the deposit, I began working with the city to obtain the permit. Every time I met one requirement, another requirement was added. After months of back-and-forth with the city, it became clear the project was not going to work right now. I notified Ulrich and requested my refund. Since November, I have been repeatedly told that my refund would be processed, yet month after month nothing has happened. It is now March, and I still have not received the refund. Trying to resolve this, I even offered a compromise and said I would purchase a smaller building instead if they would simply move my existing deposit to that order and give me a fair price. They offered discounts but then refused to apply my original deposit, saying I would have to pay another deposit. Now I'm being told they moved the building from another location and therefore won't refund the money--something that was done without my approval while they already knew I was having permit issues. Over the past several months I have spoken with multiple employees, and each one could see in their system that the refund request had been submitted. Yet the issue still has not been resolved. At this point, I am extremely disappointed with the lack of communication, accountability, and follow-through. I simply want the refund I was told I would receive.

Professional and courteous. Great place to purchase plants/trees with the help of knowledgeable…read morestaff. Definitely making all future plant/tree purchases here.

I have gotten cedar from these guys several times, and each time they did exactly what they said…read morethey would do. They're prices are competitive, they are very friendly and helpful. They are just as professional if I bought one post or several. They know their product, and they do an excellent job when you need the post cleaned (stripped of the bark). I enjoy doing business with this company because they are reliable, competitive, and accessible. All qualities that allow me to provide the same for MY customers.

My contractor was a dud, so I had to buy my own posts to install at my house. I don't know jack…read moreabout buying cedar posts. John of J-6 Cedar was helpful in getting me the right ones and teaching me a thing or two about the tools to use for what I needed. We bought several posts from him and they look beautiful. I've already called and ordered more posts from J-6 Cedar, so I'll obviously be buying from him again.

The best product and prices in DFW. Can't recommend enough! If you're looking for tools, home…read moregoods, things to get your mind going for a project around the house, this is the place. He has a few other locations, my family and I visit them all!

I went in to see if they had a ryobi 40v 6AH battery for my weedeater. They had 1 and it was only…read more$60, if bought at Home Depot it would have been closer to $200. The battery works great I use it quite often. Thanks, Monty McCoy

Bought 5 trees spent close to $2,000. After 4 years of no growth on one 45 CY live oak they refused…read moreto correct situation with credit or refund. Tree has noticeable root circling on root ball uncovered only after digging 6 inches down. They sold me a deformed tree and refuse to fix it. STAY AWAY! You have been warned. They will not stand behind their products. Matthew Hafkesbring (Store Operator) made up a bunch of excuses after being provided all the relevant photos

Appreciated communication via text. Subcontractor, Gustavo was great…read more Wish there was a little more tree care information. I was left in my own

I have been a longtime customer (7 years) - but no more. Horrible customer service and overcharging…read morefor hours spent to fix issues. Owner did not even have the curtesy to call back after I explained my concerns. Was told owner does not want to be bothered. Shop elsewhere unless you want to get ripped off.

We bought a new Vita Grand 7 person spa from them and they were wonderful! Joe was very helpful and…read moreknowledgeable, helping us decide which one was right for us. They did the electrical work, installed the tub, and waited to ensure the chemicals were put in correctly by showing us what to do - all in the same day! We definitely recommend JR's Spas to all of our friends!

The staff really make this work. They are not only readily available to help but they know things…read more Always leave there satisfied

Needed a Big Green Egg package delivered to family on short notice Thanksgiving week. These folks…read moremade it happen and went the extra mile. Excellent customer service and selection.