A bunch of Morons, They seem alive but they're dead from the neck up. Have you ever placed an order and it WAS delivered but they can't find it Can you come back in 2 days when the person that received the order comes back to work? Well NO, in fact , cancel ALL my orders and put back the contents of my cart as well, I won't be purchasing them either. This store seems unusually more inept than most others. None of them should be still in business. I'm shocked they still are. You can bet I'm not going back. And No , I won't be participating in any efforts to try and improve your service, you should already know how ... I'll bet you guys spend a lot on labor , moving shit around so much, it's no wonder you loose it. read more

For many many years, I continue to try and give Home Depot a try. I've never been a fan of them since the staff seems to always be doing stuff and can rarely give a smile or even and "Hi". I've been to several locations in Oklahoma and Texas and they are all the same. Dirty, dank, not bright or inviting at all, everything is always a mess. The landscaping/nursery area is the worst!! It's a nursery slash junk storage. It's like the kids have just stuff all the unwanted or unnecessary stuff in the corner for someone else to mess with. It's not even placed neatly, it's just tossed in the area, no effort to make it even look somewhat presentable. Last visit we went to the nursery, it was no different. Was a complete mess. We went to look for wood to add shelves to the laundry room and pantry and what they had was limited, and what was in stock was water stained! Trying to push bad product, it's sad. To me, it's just an ugly uninviting unwelcoming place that doesn't always keep things in stock. read more

Every Home Depot needs this guy Dylan Patterson in their paint department as he is fast knows his shit. There were 4 of us needing paint and less than 10 mins later we were checking out at register. Way to go Dylan Home Depot needs more of you read more

I went in to purchase a refrigerator no one greeted me or asked if I needed anything. I had to flag someone down who replied, "what do ya need?" He did come back to tell me there was a lady with someone and would be down. She never showed. I walked over towards the counters where there was a lady there chatting with someone, never spoke to me or asked if I needed anything either. Since there was no one else in sight I just ended up leaving and going to Lowe's. Employees need a training on customer service because apparently they are clueless on it. read more

,we bought a new lawnmower, used once, tried to use it again. It wouldn't work, primer button wouldn't work. Got it started finally but died. $375.00 later, no lawnmower, home Depot wouldn't help with it or anything. They said it can't be returned because it was over 30 days, well, we weren't informed of that. It has a year warranty on it but they can't do anything. What a rip-off not told about the 30 days or about gas powered items, not being returned because of manufacturing problems. So I'm teed off about this. Home Depot was the place we've bought a lot from. And they can't help with the problem, it's like, oh well, we got your money , good luck with your item read more

When you look at your year over year comps and wonder why you are losing business, don't blame the economy or the government. Blame your lack of wanting to take care of the customer TODAY. When you are out of stock, sell the display. It's that simple. What good is a display when there is no inventory. Guess Amazon wins again. I tried to give you business but your employee and her supervisor said no. read more

We asked for some help getting a miter saw unlocked so we could purchase it. We waited 30 minutes with no one coming to unlock it. As we left, there were 4 employees at the contractor checkout standing around shooting the bull. We went to Lowe's much better customer service. read more

We went to the Home Depot in Cleburne, and it's the poorest service I've ever had. Staff look at you and just walk away, horrible customer service. We brought my dad who is a veteran and they refused to give him the discount because he did not have his card. So, we left and we spent over 1,000 at Lowe's and they gladly gave him his discount and people helped with smiling faces. Save yourself and GO TO LOWE'S!!!!!!!! read more

The lady in the outdoors section was so helpful in helping me find the perfect plant for my grandmother. i believe her name was kathia. so helpful and sweet 10/10 service read more

2.5 hours to pull down some more 2x4s is pretty ridiculous, and no they weren't busy. 100 boards and $500 and no help loading until there as 10 boards left. McCoys is just down the road and amazing customer service. That will price match a lot of HD prices. HD customer service has been declining for a while now. But I've had it. It shouldn't take an act of congress to get someone on a forklift. Everyone in the store give off the vibe that they don't care, kind-of like Walmart. Maybe the whole world is going to crap. read more

This place run by incompetent boobs. 30 minutes for a bottle exchange. Called from the Burleson store to see if they had a bottle in stock and they confirmed they did. So when i get there it should be quick and easy. Right? Not at all the case. Then to find out they dont even have what i needed in the first place. This place sucks. read more

I have been going to this store for nearly 2 years now.....I have never had a problem finding what I want.....they have by far the best quality products in stock available within 50 miles....their lumber is outstanding and their prices are unbeatable.....you can't go to a store and expect to get exactly what you want every time you decide to show up, but you will always be able to get a product that is just as good or better than what you originally wanted if you will only try. This entire area would be a lesser place without this Home Depot. read more

Went yesterday to get a transformer that showed was a stock item and some plumbing parts. The store was virtually customer free judging by the parking lot and the store itself. Staff led me to the area where transformers were but not the one I needed or came on for. Oh well on to the plumbing dept. Some things I knew I needed but I had questions on PEX to PVC conversion parts. No one. I waited and I looked around and saw a lady in the distance with an orange apron so I tried to get her attention. I thought I succeeded but she never appeared. So I waited. And waited. I thought I might as well get the stuff I know I need then I thought "why"? If I'm gonna have to stand in line somewhere else I might as well get it all in one place from someone who might appreciate a customer so I walked passed the cashier who was chatting with someone and told her I didn't have anything to buy because I couldn't get anyone to wait on me or give me help. Didn't seem to matter. read more

An awful experience made wonderful. An employee initially gave me the wrong information related to a return that set off a very frustrating chain of events. I waited a few days and spoke with a manager. He not only made it right but the item had a lower sale price, so he exchanged the item and gave me cash back for the price difference. read more