I see that there are a lot of not so good reviews for this place but my experience here was great…read moreand even in the past, was great. I have been here a handful of times for my children. For me it's a hike. It's about 1 hour away. But this place by far exceeds Harrington Hospital in Southbridge Ma. Upon entering the building was noticeably very clean for such a busy public place. I couldn't believe my eyes. The staff here is friendly and they made a great team. Upon entering the Children's ER everyone that came in to help out our boy was amazing at listening to what we had to say. They all communicated well. They worked together great as a team. They were much faster than I've ever seen in any ER. They actually had empathy for my child and worked hard to get him comfortable. Each doctor that we saw was right on it. We are on night two of my son being hospitalized and still we are impressed with the care we are getting. I will update here if need be. But where we live in the sturbridge area, Southbridge's Harrington Hospital is Rubbish. Apples and oranges. We're very pleased with Baystate children's hospital so far!! Updating nearly a month later: Still we are so pleased with the service we got. My son had 2 follow-ups with another doctor not on campus of the hospital and the care my son received was fantastic. The doctor explained everything to my husband and didn't leave us with any question.

They helped us with my little girl when she needed them. She made friends with all the nurses and…read moredoctors while we stayed a week there. Deffinately would recommend them for children emergency and health care.

Mixed feelings but more positive than negative…read more Not going to go into details about why I was here but wanted to give some feedback about my experience. *The patient parking lot desperately needs to have the lines repainted. Multiple cars taking up two spots. *For coming in on a late weekend morning the service was quick for what needed to be done. In and out of the waiting room a couple times but not a long wait. When the sun is shining through the windows the warmth of a winter day feels nice. *When finally taken into the ER the service that was provided for my partner was very well. She was highly concerned from previous visits at her own medical places that when drawing blood she was getting pricked multiple times because they couldn't find the vein. She requested an ultrasound which the person who conducted it did it in the first try but wasn't completely successful but it worked enough. The main care taker, Emma?, was fantastic and made my partner very comfortable. I gave her that feedback which cheered up her day. *I noticed on the drapes around the bed where I was sitting had some stains on them. I brought it to Emma's attention and she said she would have the cleaners take care of it. I typically don't need to go to hospitals. I'm what they consider "boring " which is good. But I would come here if I needed immediate attention for something.

I had another wonderful experience on my colonoscopy with Dr Joanna Sampson today with the rest of…read morethe great team of Mercy hospital ENDOSCOPY unit . Thank you especially to Filipina nurses Chali / Fe and Leah ; nurse Cathy , the very skilled IV male nurse ( forgot his name and anesthesiologist ( forgot his name too)and even Wayne the w/ chair transport staff who took me all the way down to the parking lot . You all made my experience there today so comfortable and smooth / easy.

I came into the emergency room on Monday and I'm still here despite being admitted and without food…read moreor drink for the same length of time. You deserve better. This is a place to skip.

Heart failure. I spent the first 24 plus hours on a cot in the hallway of the ER. I was refused my…read moreneeded medication ( nebulizer for my breathing) because as they said they could not give it to me as I was not in a room . I had difficulty trying to flag a person down in order to get to the bathroom. After I finally got to a room I had to be moved. They had brought a patient in who was positive for COVID. I also had to ask for the welcoming package soap wash cloth etc. When it was time to be discharged I told them I could get a ride home the following morning but that was not fast enough for them. They ordered an ambulance service to bring me home without pre approval . This caused more billing problems. All in all I would say this was not one if better stays there

My husband had a massive heart attack. Fabulous care all around! Thanks to the EMTs, doctors, and…read morenurses - he's doing great. Thank you to Baystate Medical Center!

They have the most messed up system for calling in to an office. You get a menu to walk through,…read morethent you are hold for a while - easily 20 minutes - before someone picks up...and it's not the office you want...it's some central number. This "operator" takes your message and then she/he contacts the office that you wanted and gives them your message. And then you wait for the office to call you back. Generally that doesn't happen until sometime after 5 pm, depending on how busy they are. And then if you miss the call, you have to call them back and go through the same call process as before (menu, hold, operator who takes message) and you are put at the end of the queue for being called back later. And repeat again, if necessary. It becomes an incredible waste of time. Maybe, it's intentional,and they want to discourage calls.

Pioneer Valley Surgicenter is run with exceptional efficiency, courtesy, friendliness, and…read morecompetence. My experience having a procedure there could not have been easier or more pleasant. I am a physician and have high standards and low BS tolerance, and I found the care at this center lacked for nothing.

I visited them last night (Memorial Day) at 7pm for an acute sinus issue. They were very efficient…read morefrom check-in right on through. There were a half dozen or so people ahead of me at the time, yet things still went smoothly. From the time I filled out the paperwork to seeing the triage nurse was about 10 minutes, then another 15-20 after that to finally see the doctor. In all, I was in and out of there in just over an hour. Given how much closer they are to me than my (albeit extremely flexible scheduling) PCP, combined with their service and the only out of pocket being the same PCP Copay, I would have no reservations with going there again. To those that complain about a "3 hour wait", I would expect that they would prioritize certain patients over others based on severity... at least that's how I would want and expect it if I had a more threatening issue. Being that they bring patients in to triage them before queuing for the doctors themselves, it may often seem like others are seen ahead of you when they are actually not. And remember, there's always the other option: Go to the ER, wait several hours if not longer, AND pay a lot more out of pocket!

1. Got seen quickly for a UTI after receiving a cystoscope a week prior. My Urologist was closed…read moredue to computer issues. 2. Prescribed two scripts that didn't work. 3. Called 4 times to ask for culture results to bring to my Urologist. They kept saying someone would call me back. Never did. 4. Called the 5th time and they said they tried to call me 3 times. No evidence of that on my phone. Then they said they mailed me the results. I never got them. I asked if they could also email me the results and I never got those either. 5. I will never go back there again. The medical and administrative staff leave a lot to be desired.

This office is unprofessional, the people are rude, had to wait 8 days to get a prescription…read morecalled in for my daughter that she was starting for the first time. And her 2 week check for being on the med is 5 days from now. Pointless at this point. No one speaks or comprehends English. I called several times to find out why her meds were not called in, most times they don't answer the phone, and the one time they did answer. They answered saying "SPEAK" But what else can you expect from an office staffed with non English speaking , uneducated people who have no clue how to work in an office. I asked for a summary print out of my daughter's visit. It took them 20 min to figure out how to click one button on the computer. And when the next appointment was being booked , they had no clue that 2 weeks was 14 days! And tried to book my daughter's check up 4 week later. If you get sent to an appointment at this office , I suggest you don't go if you can go somewhere else

I echo Linda's sentiments about the office staff being rude, unprofessional, and incompetent. I…read moreliked the therapist and doctor my child worked with, but to get through the front desk staff was frustrating and at times intimidating, like I was being a bother to them to be helped. Trying to get anything accomplished by phone was also a nightmare, just as bad if not worse.

In honor of National Nurses Week, I hereby nominate Shriners Hospital for Children in Springfield,…read moreMassachusetts and all other Shriner Hospitals for Children - I bestow coveted NURSING STAFF AT SHRINERS ROCKS award! On a personal note, my daughter is a Nurse at the Springfield Shriners. Since her young age of 4 she has wanted to be a Shriners Nurse. A friend of hers was a patient and she accompanied her friend and parent for a well visit and physical therapy. She was awe struck and with the continued influence of our family members in the Nursing field, our daughter made her dream come true in 2018. It's one not the smaller Shriner Facilities, but every one of them is staffed with kind and compassionate caring individuals. Many of whom work part-time due to budgetary constraints being a non-profit, so these professionals need to supplement their incomes by working per-diem at other Healthcare facilities. It's takes a special person to juggle and remain grounded caretakers. Our daughter has shared some very heart warming stories about the patients and their families situation. Each being unique from the other. I wish I could go into further detail, but out of respect of each patient I can't. Please trust me when I say, the Shriners organization in Springfield, Massachusetts works miracles, as does all of their other Hospitals. Happy NATIONAL NURSES WEEK Shriners and all others!

I am a volunteer driver I take Amish children to the Shriners in Philadelphia Pennsylvania and…read moreSpringfield Massachusetts occasionally Boston these guys are just fantastic the care they give these children at no charge is exceptional they just gave a child I took down there today a stroller that is probably 1500 or more dollars custom made for him I will donate to them at every opportunity and probably put something in my will for them