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    Social Security Administration

    Social Security Administration

    3.5(15 reviews)
    3.5 mi

    it was the best experience I have had the people who worked there were nice friendly and very…read moreknowledgeable I appreciate customer service and this location was excellant

    I am extremely frustrated by the inconsistent information I receive when contacting Social Security…read moreby phone in Clearwater, Florida. Each time I call, I seem to receive a different answer to the same question. In addition, several phone representatives have been rude and condescending during these interactions. When I previously asked an employee at the local office about these inconsistencies, I was informed that the phone representatives are located off-site and was advised to visit the Drew Street office in person for accurate assistance. As a disabled individual, traveling to the office is not always feasible. On May 14, 2026, I contacted the Clearwater office and spoke with Mrs. Steins. During the call, she repeatedly interrupted me, spoke in a dismissive manner, and implied that I was being dishonest regarding prior contact with the office. Specifically, when I referenced a previous visit to the Drew Street office on December 8, 2025, at approximately 11:00 a.m., she responded, "That's funny because it's not documented." I did, in fact, visit the Drew Street office on December 8, 2025. The in-person staff at that location have consistently treated me with professionalism, kindness, and respect, which makes this experience even more disappointing. I strongly encourage Social Security to review and audit phone interactions for professionalism and consistency in the information being provided. The call in question occurred on May 14, 2026, at approximately 3:32 p.m.

    Clearwater - publicservicesgovt - Updated May 2026

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