I have used them as a provider for four months, but I'm breaking up with them today…read more 1. They were nice enough in my first visit, but scheduled my appointment with a doctor who told me during our visit that he was quitting. Why would they place a new patient with a therapist who was leaving? 2. They are incessant about their TMS option. When I told them that the approximate $4,000 (!!!) cost was way out of my price range, they "discounted" it down to $1,000 magically, and repeatedly called me to schedule an appointment, even though I told them that was still too expensive at this time. 3. They have required a monthly visit the first four months, even though I was seeing my previous therapist once every six months for a condition I've had under control for 4+ years. 4. On this last visit, I was told by the provider that it would be two months until my next visit, and wrote me a prescription for 60-days instead of 30-days. 5. I was randomly assigned an appointment for today, one month after my last appointment. I did not schedule it, I did not ask for it. 6. Their office charged me $75 for a no-show appointment this morning. 7. The front desk receptionist, who obviously hates her job, told me that I was wrong about my appointment date, the follow-up date, and had no response when I asked why I would be scheduled for a 30-day check-in when my therapist wrote me a 60-day prescription. Seems to me like one of those groups that is taking advantage of the mental health provider shortage by treating their patients like cattle, nickel and diming them along the way. I've already opened a credit card dispute, but wanted to hop on here to warn everyone that this may be a good short-term solution if you are in desperate need of an appointment immediately, but find a solid practice with ethics and morals for the long-term.

There is a wonderful, caring team here waiting for you. No, really. I was very hesitant in the…read morebeginning, too. I didn't see myself driving somewhere five days per week to get treatment. However, I wanted to get better. So, I decided to do TMS with A New Era based on two things: 1) how friendly they made the insurance review process (they made sure my eval, etc. would be covered before we scheduled any appointments, and did so quickly), and 2) the personable reviews I read about the team and the overall process here on Yelp. I can honestly say that while the experience of depression is difficult, what made this time better was having the support of the A New Era team, especially Sydney, Erica, and Tameka. I felt seen and cared for throughout the process. They are skilled, supportive, kind, and motivated to help you restore quality of life. The team was very understanding with my schedule, and worked with me so that I could fit all of my sessions in. The decision of how you will address depression is a personal one, but I encourage you to explore TMS as an option.

I have referred several clients to their Long Beach and Los Angeles facilities. They all had an…read moreexcellent experience with Pacific Mind Health. From the first interaction, the staff was professional, compassionate, and genuinely attentive. The clinicians take the time to truly listen and create a treatment approach that feels personalized rather than rushed or generic. The environment is calm, welcoming, and well-organized, which makes a big difference when seeking mental health support. They felt respected, supported, and confident in the care they received throughout the process. A few were Veterans and needed help with Trauma and PTSD related issues. Their outcomes were fantastic. I highly recommend Pacific Mind Health to anyone looking for high-quality, ethical, and compassionate mental health care.

As a person who is advocating for the mental health of someone I care about, I am appalled by the…read moree-mail they received. I've never seen a facility corner a patient into paying for services without initiating pharmaceuticals. It is honestly extremely unethical, what is the point of having counseling/therapy availability if you are co-erced to take medication anyways. This is all useful information that should've been prompted on psychology today when looking up a therapist to save the patient time. Not every patient needs medication and pharmaceuticals and to restrict access to care to benefit your own monetary needs are disappointing.

I've been seeing Ariel since June and I'm so happy and thankful to have met her! Ariel is genuine,…read morefirm, and easy to talk to. During our sessions, I feel that she carries herself in a very welcoming and chill positive vibe, which I love about her. Ariel has always been so accommodating and flexible when scheduling an appointment to meet with her. I am also appreciative when she gives me a confirmation text before we meet the next day even though I have it in my calendar already. It's definitely those little things that matters! Honestly, it was really hard for me to understand and tell myself that I needed a little help, mentally. I was terrified in reaching out to any therapist, but I'm so glad I reached out to Ariel! I love how I can freely have a conversation with her without any judgement, move from topic to topic, and know that she can keep up with my thoughts and emotions plus help me sort it all out. I have shared some heart felt, deep and meaningful conversations with Ariel that I'm so relieved to be able to get it off my chest. I definitely feel that since our first session in June, Ariel has been by my side to help me open up, grow, heal, and learn to love and accept myself. She literally my cheerleader supporter but more chill vibes than perky haha. It really means a lot and I'm so proud of the progress we have made so far. I hope for others that are reading this as well, they will have the courage to reach out to Ariel and get the help they need. It's okay to ask for help. I'm so happy I did and reached out to Ariel. Healing is such a beautiful thing. (:

Ariel! Thank you for being you! so thankful to have met you. You are such a safe space & truly…read morehave made a difference in my life! Cheers to peace, love & healing. Forever grateful for you!

Dr. Andrea has truly been the best thing for my husband and me. We've been seeing her for nearly…read moretwo years, and the impact she's had on our lives is immeasurable. She has helped me improve my communication skills and taught me de-stress breathing techniques, among so many other valuable tools. Dr. Andrea creates such a supportive and understanding environment, and I always leave our sessions feeling more grounded and empowered. I'm extremely grateful for her and so happy to have her guiding us through this journey.

I have been seeing Andrea Cairella off and on for a few years. We have worked through a few…read moredifferent modalities and interventions. EMDR has helped me process and release deep-seated traumas that once felt insurmountable. It enabled me to revisit painful memories with a sense of safety and to reframe my narrative in a way that empowered me. Somatic Experiencing allowed me to reconnect with my body, releasing stored tension and fostering a renewed sense of grounding and vitality. I felt supported, respected, and guided in a way that honored my unique journey. An IFS approach has allowed me to explore and heal parts of myself I didn't even realize were influencing my thoughts and behaviors. The sessions were all tailored to my needs, and the integration of approaches worked beautifully together, creating a holistic healing experience that addressed my mind, body, and spirit. The transformation I've undergone is evident not only to me but also to those around me. I feel lighter, more present, and more in tune with myself. Anxiety and fear that once controlled my life have significantly diminished, replaced by confidence, peace, and resilience. I've gained tools to navigate life's challenges with greater ease and grace. I am deeply grateful for the opportunity to explore these therapies with Andrea and would highly recommend them and her to anyone seeking healing and personal growth.

Nicole made a meaningful difference in our child's life. She helped our 8-year-old work through…read moreanxiety with an approach that felt both supportive and genuinely fun. Our child looked forward to every session and always left smiling, already excited for the next one. The environment was calm and private, and scheduling was always easy. We consistently found times that worked for our family without stress. Today, our child has graduated from therapy with a confidence we can truly see and feel. They now have the tools they need to face their fears with strength and resilience. We're so grateful for the care, patience, and warmth Nicole brought to this journey. Thank you for helping our child find their courage.

My spouse and I had a truly positive experience with Nicole. We started seeing her to develop…read morehealthier communication strategies, particularly as we were within the first year of our marriage. Nicole challenged us both during our sessions, and gave us a mix of individual and couple homework assignments to practice self reflection and effective communication. What we appreciated most about our time with Nicole is that she worked with us to "graduate" once we developed a consistent pattern of meaningful communication and showing up for each other. Would recommend Nicole as a couples therapist in a heartbeat, particularly if both individuals are committed to putting in the work inside and outside of sessions.

I started seeing Patrick in 2017 because I was doubting my own thoughts and unable to trust my own…read morefeelings. I needed someone to talk with and not burden my family or friends with lengthy complaints. He helped me to see what I can and cannot control. And the things out of my control - I can accept it or move on. This took some time to implement but it has brought me great inner peace. Since then, I have learned to take time for me and my needs so that I am able to support others. He is a trusted supporter that will listen without judgement. I have been pleased with his therapy and would recommend him.

So, Daybreak was good until they let me therapist go without notifying me. She was great and I had…read morebeen seeing her for about a year. I showed up for my normal appointment and they had the therapist tell me that was her last day. That alone I thought was very unprofessional. In addition, I was charged for that session which we spent most of the time discussing what would be our next steps. Fortunately, my therapist ended up at another firm, so I was able to continue to see her. She's fantastic but I would not go back to daybreak because of the way treated my therapist and me.

My provider is Nicole Green. I find her professional and at the same time friendly and genuinely…read morecares about my anxiety and together we have a good treatment plan. Alexis F. at the front office is welcoming and always has a smile on her face. She is knowledgeable and can answer any questions I might have. Great clinic!

I was so nervous to make an appointment, but when I called the front staff was very kind and…read moreresponsive and made me feel very comfortable. I met with Nicole and she was so kind and carrying and helped me to find the best treatment. I appreciate how she listened and asked questions. Totally recommend this place. Professional, friendly, and great people all around. Thank you!

Update 12/17: After spending almost two years dealing with this accounting department, or lack…read morethere of, they have still been completely incapable of submitting the the secondary insurance (supposedly an "IT issue") and continue to tell me I owe nothing, but then sending random amounts to be collected to a collection agency. Now it's $938.70. This company is insane. I cannot recommend enough not doing business with them or you will be dealing with them for years. A Nightmare with Discovery's Billing and Leadership While my son's medical treatment was acceptable, my experience with Discovery's administrative and financial departments has been an unmitigated disaster. For nearly two years, I've been relentlessly trying to get them to submit a claim to my son's secondary insurance. Despite countless emails and phone calls, I've been met with an endless cycle of excuses, including claims of missed emails, misdirected communications, and empty promises of escalation and follow-up within 24 hours--promises that were never fulfilled. This gross incompetence has resulted in me paying approximately $3,000 out of pocket. To compound this frustration, Discovery inexplicably sent a fraudulent charge of over $400 to a collections agency. When I disputed this erroneous claim, the collection agency itself confirmed that Discovery verified the amount was invalid and ceased their collection efforts. It's clear that Discovery's insurance billing, accounting practices, and overall leadership are severely dysfunctional. Their operational failures have caused significant financial strain and immense personal frustration.

Very traumatic experience. The therapists gaslight, lie and scroll phones during sessions. I was…read moregaslighted and experienced abusive behavior from therapists. I had to record therapist interaction to try and understand why I felt more traumatized than when I started. Billing is a joke and you can't get any support to share your experience with operations. The therapists have no accountability whatsoever and show little interest in their jobs.

What a bitch. She thinks her time is more valuable than mine. I left her a vm asking if she was…read moreaccepting new patients. She texted me her name and said what day? I said who are you and what is this about. She went off. Why would you think i would remember you? You are not that important. Not only did i make that same call to a dozen other people that day i actually have other stuff i am taking care of at the same time. If i was her i would not claim this as my business either.

I must say I was pressed to find a replacement therapist and was throughly pleased with the level…read moreof expertise and professionalism of provided by Debra Brittain. My areas of needs span from depression, PTSD, from a tragic accident, and multiple deaths of my immediate family members in a short 5-6 year span. Her tools and knowledge in these areas in addition to her supplemental expertise as a Somatic Practitioner has proved to assist in getting my mental health in the right direction for healthy living. I feel hopeful and engaged in getting a new start in my life. I am extremely glad that Kasier covers the Telnet Zoom platform through of our sessions which are vital to my growth and healing of my mental health.

I rarely write reviews, but after three years as a patient at Bonmente, the recent decline in…read moreadministrative support is concerning enough that I feel other patients should be aware. Until recently, my experience here had been very positive. The providers themselves have been good, and the administrative side of the practice used to make the process smooth and manageable. Unfortunately, that level of service has declined significantly. My recent interactions with the Administrative Assistant have been frustrating. The communication often comes across as cold and at times accusatory rather than helpful. When patients are reaching out about prescriptions, prior authorizations, or other administrative issues related to mental health care, empathy and professionalism are incredibly important. I also want to acknowledge Jim Cruz, who previously worked in this role. Jim was outstanding and consistently went above and beyond to support patients. He was responsive, kind, and proactive--often helping resolve issues directly with pharmacies and assisting with prior authorizations so patients did not have to navigate those challenges alone. His professionalism set a very high standard, and his absence has made the difference in service very noticeable. Another concern is that I have received emails containing private health information that did not appear to be encrypted, which raises legitimate concerns about patient privacy and security. It's disappointing to see such a noticeable drop in what was once a very positive experience. Administrative staff are often the first point of contact for patients, and their professionalism plays a major role in whether care feels accessible and supportive. I hope management takes this feedback seriously and works to improve the patient experience moving forward.

BONMENTE WILL BLACKLIST YOU FOR MENTIONING BPD & S*ICIDE…read more They sent me on a loop of submitting intake paper work and waiting for a call back TWICE, just for them to tell me they cant see me. I made it very clear what my issues are and what I am needing. I am not a special case. I am looking for basic care and medication management. I was rejected for mentioning the words "Borderline personality disorder" of which I was never diagnosed, however I mentioned it as it was suggested to me in a previous care facility as a possibility. I literally just mentioned it to the woman who had already set up my appointment (I had put it in my calendar and everything) - and she basically says they arent equipped to handle BPD patients and they wont treat me. I say I wasn't diagnosed with that...and I have the documentation proving I was never given that diagnosis...that I was just mentioning it as a passing thought, I was just sort of thinking aloud. Nope. Doesn't matter. She keeps just saying they cant treat me "in case" I am BPD. Couldn't anyone looking for answers about their mental well-being and behaviors unknowingly have BPD? So because I said the word I am cursed? I dont understand this logic at all, but the woman was apologetic and I didnt want to bite her head off, so I accepted fate. I confirm with the old facility by requesting my documents that I was indeed, never diagnosed with BPD. I asked my parents as I was a TEENAGER at that time as well and it is over a decade later, but they remember being educated on BPD as it was sort of newly being discussed, but that they didnt feel I really exhibited the behavior being described for BPD. So I re-apply to Bonmente after calling to explain what had happened. The woman said to go ahead and re-apply. She did not try to save my time or mental-wellness by letting me know if there was any policy preventing a previously rejected person from applying again or anything... she did not tell me any guidelines, I was not given any information outside of her confirming that "Yea, we aren't equipped to treat BPD as none of the providers specialize in that area." Fine, ya know I can understand that. I did my due dilligence finding out that it wasn't true, I dont have it and never did, and on top of that I said it in passing to the woman setting my appointment... How can they reject me on this basis??? Whatever. I re-apply... after a couple of days of waiting (so this process is now going on over a week, and my desperation for help is increasing), I get an email. Not even a call, a damn email, saying that I essentially am too suicidal and messed up for them to treat me. WHAT?? I made it clear on my forms where I stand with that. I am not suicidal like that. I get depressed or perhaps I get a little manic and am a little more inclined to ramble or go do something spontaneously or maybe I'm extremely irritable... I am not suicidal. I tried to be honest, that yes in my past I have had ideations, that yes like just about EVERYONE I have had the thought "This would be easier if I was dead." But it is not with seriousness. I just need medication again as I can feel myself slipping. I felt condescended to by the email and completely lead on and misinformed. It was completely obvious as well that non-medical professionals were pre-emptively making calls about my mental state before I even had a chance to be evaluated. I felt discriminated against completely. I mentioned it to my therapist who had suggested Bonmente, and she was shocked and disgusted by this tale and the email Bonmente had sent me. She is taking steps to let her bosses know and they will no longer be suggesting Bonmente to their patients who need psychiatric care alongside the therapy they provide. Extremely distasteful, offensive, and WEIRD. HEADS UP TO KEEP YOUR MOUTH SHUT WHILE ANSWERING THE CLERK'S QUESTIONS - SHE WILL MAKE EXECUTIVE DECISIONS ABOUT WHAT TREATMENT YOU NEED I definitely do not think they are a good choice for anyone who is still looking for answers, but perhaps if all you need is re-ups on your medication then they might be ok... I dont know. But if the structure of the company is at all reminiscent of my intake process - STAY AWAY. Also while I am here, hot tip: ALWAYS CHECK NO-SHOW FEES and cross-check the answer your given with the agreement/contracts you will inevitably sign. In this process I have been verbally told reasonable fees and then the written contract stated it was actually hundreds of dollars more than what I was told. Plus, the true fees (the highest being $500 for a missed appointment) are incredibly predatory and for a group to set such high fees is evidentiary of greed and people taking advantage of a vulnerable group of people. Advocate for yourself yall, they are NOT on your side.