I'm honestly flabbergasted that this place has such good reviews after my experience with them…read more They initially quoted me over 400 dollars to clean my 225sq foot apartment. After calling and talking to Scott I was given a more reasonable quote. Things seemed good, until it was time to click "accept" and confirm the cleaning. I checked, and they were still charging me over four hundred dollars to do a single cleaning of a 225sq foot apartment (one that isn't very messy, and with no special circumstances that would justify the price). After going back and forth with Scott, he finally admitted that their system didn't let them change the price, but that he would only charge me the amount that he had agreed to by word-of-mouth. I was VERY uncomfortable clicking on something where I was legally agreeing to have them charge me hundreds of extra dollars, with no recourse if they did. I especially worried because if their system was so opaque that they couldn't change the price in one spot, then what's to stop it from doing the same thing and charging me the higher amount, with Scott using the same excuse to say that there was nothing he could do about it. So I told him, flat out, that if they or their computer system charged me the higher amount rather than the lower amount that we had agreed to, then I would give them one-star reviews on review sites online, that I didn't have any desire to actually do this, but that this was the only method that I had to protect myself. Anyway, things seemed good after that. They charged the agreed amounts and did the monthly cleanings for several months. They missed spots every time - sometimes large areas - but Scott had warned me that they weren't going to have time to get it all every time. I got the strong impression that Flower City Cleaning rushes their cleaners - pushing them to be quick rather than thorough. Certainly moreso than other cleaning services that I've used when I lived in other places (their initial quote, before I jumped through a bunch of extra hoops and agreed to a word-of-mouth contract that didn't line up with the contract I was actually signing, was considerably higher than ANY quote I've ever received from a cleaning company - both in terms of companies that I've actually used, and companies that I've just received quotes from). Anyway, then I had my final cleaning. The person was about 25 minutes late (delays happen, and I certainly wouldn't be writing this if that was all that it was). I always go out while they're cleaning, and when I got home I found that in addition to the usual missed spots, they had clogged the toilet with half-dissolved cleaning cloths (something I only discovered when I tried to flush them). They always send an email asking how they did after each cleaning, so I clicked the lowest "very unsatisfied" button, and wrote "the person was more than 20 minutes late from the texted estimate, and then left a bunch of cleaning supplies in the toilet that completely clogged it. If this happens again then I'll leave bad reviews in more spots than just this email." - I honestly feel like I might have gone too far with the threat. I was pretty annoyed at the time. A heads-up would have been really bloody nice though, so that I didn't try to flush it and get like half an inch away from flooding my bathroom. They immediately terminated service. No explanation given beyond what seemed to be a copy-pasted paragraph with a bunch of stuff that seemed so disconnected from the situation that I can only assume means that they copy-paste the same thing every time. Was it because of the two threats to leave bad reviews? - Maybe Scott was just having a bad day and did it as a knee-jerk reaction? I honestly have no clue. I also have no clue how their reviews are so good - did I just get really unlucky and have both their computer system and their people screw up royally on me? Ultimately, all that I can do is move on to another company - hopefully one that takes responsibility for doing the job competently, and owns their mistakes when they make them.

I love this company! The work is always amazing and they do great with our dogs. The texting…read morefeature is fantastic And they are so personable. Thank you flower city cleaning!!! Rachel is so great with our dogs, it is easy having her around and she's so thorough! I recommend this service to friends and family.

I just had "At Home Maids" come through and clean my 2…read morebedroom 2 bath apartment and am very happy with the service. They were on time, professional and VERY thorough. I knew my apartment was in good hands! I will definitely be a return customer. Highly recommend!!

I just had my 2 bedroom 2 bathroom apartment cleaned. This company is extremely professional and…read morehas phenomenal customer service. They are timely and work hard to ensure satisfaction. Their reservation process is also seamless. I would highly recommend them.

The crew at VIP kicked butt on the seamless gutter install on my new construction home!…read moreProfessionalism from the beginning talking to the project manager Rafael, to the end shaking hand with the guys on the day of install. Very happy with how everything came out!

Had a very good experience with VIP Gutters from the beginning to the end. Very professional and…read morefriendly. I was very impressed with the job they did on my property in Victor, NY. I was given a discount based on my military past, that was an extra surprise. The price and quality work was well worth it.

What a wonderful experience!! I took a stained, smoky smelling silk upholstered chair to them -…read morethey got out the stains and the smell without ruining the silk. It was a good value as well - and the people were extremely professional as well. I liked them so much I bought a rug from them as well - wonderful all around!!

I recently dropped off an oriental rug to Pinnacle carpet cleaning. The staff was very professional…read moreand courteous. Our carpets came back looking new and I couldn't be happier. The price for the quality of work that was received was fantastic.

I am very pleased with the service I received from ROC Gutters. The quality of the gutters is…read moregreat, installation was excellent and the price was fair. I just renovated a Tudor in the Browncroft area and the gutters were the final touch. I'm a very satisfied customer

I am baffled by my experience. Recently called to get a quote on a roof leak. My realtor gave me a…read morefew suggestions, Mr. Fussy being one of them. I left a voice message over Memorial weekend anticipating I would get a call back after the holiday. I did, but I missed the call. Called back later in the day and left another message. I didn't hear back until a couple of days later. I spoke with Sherry who seemed friendly and down-to-earth. Scheduled for Scott to come the next morning. The next morning came but no one showed up. NO ONE SHOWED UP. I waited an hour before calling to follow up. Of course, no one answers so I leave a message. Never received a call back to this day and it has been a week. I have never had an experience where a business didn't want business. Mind-blown. Look elsewhere. Definitely call someone who answers and wants the job.

Had metal roof done on my business Fab-Weld a few years back. We have since had the flat membrane…read moreroofs done including structural repairs, new drains, and trim. Work and experience was excellent, they followed up to make sure all was satisfactory.

A+ service! Highly recommend Very thorough and professional. Will definitely keep using this agencyread more

Josh was quick in responding to my long distance request for service. (I am in NC) I wanted to give…read moremy daughter the gift of a clean house, including windows, inside and out, for Christmas. She loved the idea. Josh was helpful in coordinating with my daughter to set up the appointment. The person, Marion, who did the cleaning did a magnificent job. My daughter reported that Marion was efficient and thorough, along with being very pleasant. My daughter, a working mother and wife, keeps a nice house. But her schedule doesn't allow for the deep cleaning that Marion did. I am a discerning consumer and I can't think of any improvements that this company needs to make. Good job Josh! And thanks again Marion. Give Tidy Up a try. I think you will be very happy with their services.

They did a good job of cleaning my refrigerator and stove. They were not able to get much else done…read morein my house in the time allotted. He was supposed to return to finish but never came. Owes me money for the unfinished job and waiting but haven't received anything.