We have been troubled by our water quality for some time. We turned to the "experts" in our area,…read moreeven the water softener distributor and they had no answers for us. I met Scott Key on the internet looking for answers. Boy, did he deliver. Through forum responses, email and a phone call today he explained EVERYTHING in a way that made sense. Scott has a heart of a teacher. There was no pressure to buy things or anything, just AMAZING service adn expert advice. No one treats customers like this anymore. I couldn't recommend talking to Scott Key from Aqua Pure highly enough. Thanks Scott.

From the owner: Suffering from water treatment Sticker Shock? We Can Help! Not only can we Sell you a Water…read moreTreatment System for 30% to 50% Less. We offer the most modern state of the art equipment available, as well as the tried and true work horses of the business, depending on your needs. No one carries a broader product line than we do...Water Softeners, Tannin Softeners, Salt Free Conditioners (TAC), Whole House Carbon Filters, Acid Neutralizers, Sediment Filters, Iron, Manganese and Sulfur Filters, Ultra Violet UV Sterilization, Commercial Softeners, Filters and Reverse Osmosis. Our VCS System is a revolutionary system for Whole House removal of Hexavalent Chromium Cr+6 to limits of .07 ppb or below. Removal of Vanadium to limits of .3 ppb or below. In most cases to levels of "NON DETECT". Whole House Removal: all the water in your home. Drinking, Cooking, Bathing... We are the Custom Builders of water treatment. Custom media blends for your specific water chemistry. We have the Solution!

Lucas M. came out on October 6, 2025, to fix a long-standing issue with our upstairs shower. Two…read moreother plumbing companies could not resolve it. Lucas immediately diagnosed and corrected the problem. We had used Three-Way Plumbing to install our water heater 2 weeks earlier and trusted their work, which is why we called them back--and we're so glad we did. Lucas was professional, efficient, and explained everything clearly. The quality of service was far better than what we experienced with the previous plumbers. Highly recommend Lucas and Three-Way Plumbing for anyone looking for reliable, honest, and skilled plumbing service.

They can on time. Found the leak right away. Fixed the leak for a reasonable price. Steve was…read morehelpful and informative. Explained everything he was doing along the way. Friendly professional and thorough. Would highly recommend.

SUPER great service. Arrived on time (actually early). Fixed broken 1/2" water line under bathroom…read moresink, replaced rusted p-trap and shutoff valve. Awesome! 5 stars.

Fast service, easy to work with very professional service…read more Needed help same day and they were there in 2hr

We developed a leak in our aging kitchen faucet, so I went to Yelp and Carolina Plumbing Pros…read morepopped up near the top from their reviews. Same with Google. Process was easy and within an hour we had an appointment on the same day. Chris arrived ahead of schedule, put on his shoe covers, and went to work. About 40 minutes later the problem was resolved and in an economic manner. That was important to us because we are going to replace the kitchen and replumb in the next few months. I'll call then again!

I called at 7:03pm and got a return call at 7:12pm. he walked me through resetting the tankless…read morewater heater and had it back working in under 2 minutes. great service! they also came out to check on some insulation we noticed hanging out and fixed it at no charge.

I was out of town when my neighbor noticed an outdoor water leak and sent me pictures. I called…read moreE.R. services the next day and a technician was at my house within a few hours and repaired the disconnected pipe. I was very pleased that it could all be handled over the phone. I'd call them again if needed

First class service. Our hot water heater, probably 20 years old, stopped functioning. E.R. came…read moreout, explained a number of options, and helped us come to a solution. They didn't try to upcharge us into buying a tankless water heater. The next morning, arriving on time, the job was complete by noon. At what I thought was a reasonable price.

1. Sustainable Plumbing was hired to perform plumbing services at my home located at…read more17925 Stuttgart Rd, Davidson, NC 28036. 2. Their work involved a reverse osmosis system and backflow installation which has since failed multiple times. 3. The system installed discharged water into our encapsulated crawl space, causing puddling and potential damage. 4. Sustainable Plumbing returned to our property several times attempting to fix their mistakes, but the issues persisted. 5. We were overbilled for services and charged repeatedly for repairs that should have been covered by warranty. 6. The owner of Sustainable Plumbing agreed during a phone call with me and my wife to issue a full refund for the project. 7. The company has now backtracked on this agreement and refuses to pay the refund. 8. We are unsure if proper permits were ever pulled for this job. 9. A licensed plumber from Morris-Jenkins has inspected the work and will issue a letter confirming that the work was substandard and not up to code. 10. We have documentation, including pictures and written evaluations from Morris- Jenkins, that will be submitted with this complaint.

From the owner: At Sustainable Plumbing, we believe doing things the right way still matters. As a locally owned…read moreand operated plumbing company based in Concord, NC, we provide high-quality repairs, installations, and routine maintenance to homeowners and businesses across Cabarrus County and surrounding counties. Whether you're dealing with a leaky kitchen faucet, planning a bathroom remodel, or need urgent help with a water heater, our licensed technicians deliver reliable, honest service with a personal touch and a focus on long-term value.

Everything is great except for not finishing the job. They were to wire the unit but left it…read moreattached to an extension cord. No one answered the phone or returned my call. I had to hire an electrician to wire a plugin for the unit.

We had a water analysis done by a rep from this company and bought the system based on his findings…read moreand recommendations. He told us we had very hard water, (22 grains) when he tested our water. He said he would install the system, bringing it down to (5 grains). In the following weeks, we noticed that our water was no different than before we had Carolina's Rainsoft system installed. We called the company and a tech came out and tested our water, finding very different results.... The water was only (3 grains)! We would have never agreed to buy the system based on what this actual water testing reflected. The tech said he would have his boss call when we explained what we had been told vs what was actually found. Another tech was sent out a few weeks later, and the water from the well house was tested, finding the same results. The owner of the company called and apologized, but stated there was no way in which they could remove the system or refund our money! In stead they offered to install another feature that would change the water pH for free. .....we are really not interested in anything else from this company. I would never recommend Carolina Water Products for anyone to deal with. We were sold a system based on fraudulent findings, and the company states there is no way to refund the money or remove the system. They tell us they have fired the rep that sold us the system.....but we are left to suffer the consequences of his fraudulent sale. Buyer beware......... this is not reputable business practice! If it was, they should take their system back and refund our money.