1. Sustainable Plumbing was hired to perform plumbing services at my home located at
17925 Stuttgart Rd, Davidson, NC 28036.
2. Their work involved a reverse osmosis system and backflow installation which has since
failed multiple times.
3. The system installed discharged water into our encapsulated crawl space, causing
puddling and potential damage.
4. Sustainable Plumbing returned to our property several times attempting to fix their
mistakes, but the issues persisted.
5. We were overbilled for services and charged repeatedly for repairs that should have been
covered by warranty.
6. The owner of Sustainable Plumbing agreed during a phone call with me and my wife to
issue a full refund for the project.
7. The company has now backtracked on this agreement and refuses to pay the refund.
8. We are unsure if proper permits were ever pulled for this job.
9. A licensed plumber from Morris-Jenkins has inspected the work and will issue a letter
confirming that the work was substandard and not up to code.
10. We have documentation, including pictures and written evaluations from Morris-
Jenkins, that will be submitted with this complaint. read more