If I could give 0 stars, I for sure would give this place it. I came in to my appointment August 19, 2021 and was seen 30 minutes late, even though I was the only patient there... I was waiting in the lobby where I was able to observe the front desk ladies which were being very unprofessional, they were on their phones playing loud videos, cracking Jokes and gossiping... they thought I couldn't understand them because they were ALL speaking Spanish .... Little did they know, I also speak fluent Spanish so I pretended like I could only speak English. I wasn't acknowledged until I spoke up to ask what was taking so long, they said the doctor was busy with another patient ... but there was no one there, I over heard him talking on the phone and it didn't sound like a work call, he was having a good time while making me wait for my appointment that I was on time for. Doctor Mascareno was very rude and obnoxious when he saw me, the whole time it felt like the work staff just wanted my money and didn't care for my actual needs, they kept trying to push me to pay for a service instead of getting my eyes diluted (which was the free option), they also wanted me to get new glasses even though I specifically told them I already had brand new glasses and was only there for contacts. They also tried to belittle me by saying I was being cheap ... I'm not an idiot and don't like to be pushed over especially at a place that I'm not familiar with, they weren't explaining anything to me nor were they trying to answer any of my curious questions, It was my first time being with them so I had some reasonable questions. However, every time I tried to ask questions and ask for them to explain the whole process of what they were trying to offer me, they would make rude remarks in Spanish not even under their breath, they said them loudly with no care of my feelings as a brand new patient. Keep in mind, I was able to fully understand everything they were saying because I SPEAK SPANISH, at this point I was very annoyed and no longer wanted to be there. However, I continued with my appointment because I badly needed contacts. My insurance covered my consultation but the doctor wanted me to pay in advance for my next meeting, after I asked why I couldn't just pay when I came back, the doctor said and I quote, "because I said so" and I said uhhhh okay?? As I was getting ready to pay with the front desk lady, the doctor then turned around to walk back into his office and he loudly and very clearly said "Santo Dios" aka "MY GOD" in a very rude and annoyed manner. At this point I said enough is enough, I than look to the front desk lady and ask her "is he complaining about me?" And she says "uhhh I don't know," knowing EXACTLY that he was complaining and showing his unreasonable frustration with me. I then laughed and told her that I no longer wanted to proceed with my next appointment and that I will not pay them ANYTHING, I said your work staff and your doctor need to be more aware of your customer service because it is not acceptable, you guys should be ashamed of yourselves. I said all of this in Spanish and told her that I could understand them the whole time, said they were miserable and left them with the jaws dropped.
Moral of the story, this place is terrible, they have shitty customer service and only want the customers money, they have no good intentions and NO ONE should spend their hard earned money on these types of places. Never going here again and making sure everyone knows how these "doctor's and nurse's" handle their business. read more
