One star off because TWC sucks lol…read more But this store is pretty awesome with comfy seats and state of the art technology makes you feel right at home while you wait. They have chargers for your phone! So you can charge your phone while you wait Came on a Tuesday evening at 7pm to return my equipment since I cancelled the service. Only 1 person was ahead of me i was greeted promptly and signed in by I'm guessing the greeter. I was in and out of there in 10 mins!

Mario . Very useless guy didn't even try to help us at all. I was really disappointed in him !!…read more100% on the other hand Daniel was very nice and helpful and went above and beyond . Mario need some customer service training .

Stopped in to trade in an old modem for a new one. The staff is friendly and helpful.read more

Temporarily Closed until further notice. No such notice on the spectrum app or website.read more

We are finishing up week #1 of the one-month trial and so far the speed tests have been good (i.e…read more around 800 megabytes per second for download). Our time with Honest has been good so far. The highlights: Andre did the install and I've not met many ISP techs in my life but we could tell right away he knows his craft inside out and enjoys it. We spoke to Rachel later to iron our some contract/money issues and that went very smoothly as well. It also helps that when you dial the number, you don't get that [expletive] "Hi! Thank you for calling [name of (expletive) company here]. Please listen carefully as our menu options have recently changed (no they have not). Also we are experiencing higher than average call volume, which is our way of saying that we don't know the concept of "average." You get a ACTUAL PERSON (or at least a very convincing artificial intelligence), thank heck. Lastly: the night of 1/6, our speed tanked. I texted the customer support # and within minutes got an answer, and shortly thereafter our down/up speeds were back to normal. All in all, so far so good.... my Cherophobia keeps insisting that /something/ will go tits up but so far it's been solid!

Good when it works, but service is already out for several days after just two months. I consider…read moreinternet service one of these things that should work all the time. I just got service in Dec from Honest. I came back from a five week trip and had no internet upon my return. They diagnosed it as a problem in the lines coming to my unit (so not my issue) but it will still take them 3 days to come out and restore service. I understand that they are less expensive than others, but I can't really deal with outages like this. If it happens one more time, I'll move on to a more reliable provider

So Disappointed, I went to ask about autopay, and a guy with long hair didn't even ask me about my…read moreaccount information! Are you a Verizon employee?

maybe just timing, but had terrible service 2 days in a row…read more just seems like no one at this specific site handles any kind of service. claiming systems are down and recommended that go go another 2 miles out. 2 miles in nyc is like 10 miles in suburbia

Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

As has been said before by many others, this company has bad customer service. Far worse than the…read moreservice is their dishonesty. Astound is a good name for these people. The low level customer service and the way the company bilks customers is astounding. They claim to be giving you a five (5) year price lock. In my case, two months later they change the name of your promotion to Promotion for Life. They say that this means that only the taxes can go up if they do, but not the price for the service in my case, $40.00 with $5.66 in taxes for a total of $45.66. Do not be fooled. All their promotions, regardless of names, can be renamed and repriced at any time. They actively promote Autobilling, which means they take the money directly out of your bank account each month. It is not worth getting a $5 reduction to have these crooks get access to your bank account. Once you provide them with your bank account number, they can help themselves to any amount. Prices with Astound change at the drop of a hat. They do this by claiming that your plan's name was changed. What this means is that they hiked the price. Am actively going to see if I can find a better deal elsewhere. These people are nasty and only interested in bilking customers. These are seasoned scam artists.

I've been using Swishmail.com as my email hosting provider since 2000 and I only had few email down…read moretime issues. They are reliable, quick to response and their always making sure that their clients are satisfied. Their technical support are very nice, helpful and knowledgeable. They even got rated as Top Most Reliable sites in November 2009: http://tinyurl.com/2cpxual. I would definitely recommend them.

I'm grateful for Luis (or Louis) for helping fix my difficult cell phone problem that 6 calls to…read moreVerizon did not solve. He had a friendly attitude, asked good questions, and thought quickly and outside the box. He was reassuring and "I got you" and made me feel better. Store was clean and had great music too. Highly recommend. Thank you.

Just before Christmas I bought a new iPhone for my dad and when porting in his # they assigned it…read moreto my phone line deactivating my number. When I walked in both men greeted my kindly and I explained my dilemma. Gabriel is the name of the man who helped me. It was an ordeal but he spoke with someone in the Verizon tech support area and in about 20-25 min all lines were restored. I knew I was in the right place and had hope because my oldest son's middle name is Gabriel. Very professional, wouldn't take a tip! All he asked for was an honest Yelp review ~ my apologies it took this long.

Excellent customer service. very professional. The hp laptop that I entrusted with my repair was…read moreresolved.

Just spent fifteen minutes on the phone with Adam, describing a problem in my trusted 2011 MacBook…read morePro. He talked me through a bunch of possible causes, gave me great advice, was enthusiastic and absolutely pleasant. He recommended I get a new battery for it, then take it from there. Didn't try to sell me on anything or even bring it in, just gave advice from his own experience and deep knowledge as a die-hard Mac head. Highly, highly recommend Polar Tech based on how I was helped.