I admit it: I'm the type of reviewer who only writes these when service is truly outstanding or…read morenoticeably poor. Do with that what you will. That said, sadly this falls on the 'noticeably poor' end of my Yelp spectrum. Specifically, I feel it necessary to caution anyone wanting to get a salon service in Appleton to look elsewhere. It began when I made the appointment. The receptionist was noticeably unfriendly and rude. I don't live in the area anymore, so I'm fine with bluntness, but this very much felt like the receptionist was mad at me for even making an appointment. I chalked it up to the service industry being hellish right now and--because I was there for my sister's wedding and to see my best friend (who I hadn't seen in a year)--I agreed to pay the up-charge for the Friday/weekend appointment (believe it was around 15% more). At the time of my appointment, we were told to arrive early. We did, but it was unclear for what reason. The entire salon/spa area seemed like a forgotten space in the basement of this hotel (only two people were working that day). Think: old salon products on dusty shelves, askew chairs, open doors with cleaning supplies. We didn't fill out any paperwork and the woman doing our nails was actually running behind on a wax appointment, so we waited around for about 20 or so minutes. My friend and I each picked out a single color from the lackluster, minimal selection, still with high hopes. We talked to kill time until our manicurist arrived and began. However, about halfway through my pedicure, she got a phone call and left to attend to personal business--asking if we wanted water (we said yes, but it never came). Once the manicurist returned, she finished my pedicure and then my friend's manicure. After the weekend rate and 20% tip (because I'm not a monster), I probably paid around $250 for the manicure and pedicure service. Cut to the next day (my sister's wedding) and my friend and I both realize that our manicure and pedicure actually...aren't even complete? My friend's manicure was missing coats and had blank areas on her nails, and my pedicure (upon further inspection) was very light to be almost see-through (it was blue)--as if she forgot one coat as well (which would make sense since she was running behind; our appointment ran so long because she left halfway through). While I've heard good things about getting a massage here, I caution against booking any salon service. For nails, go literally anywhere else (I've heard even the place in the Fox River Mall is solid). The only reason I gave it one star (beyond the fact I had to) was because I'm assuming (since I haven't seen any problems) the utensils were at least clean and the manicurist was nice, even if she wasn't the best.

My husband booked us a message here for our anniversary and it was amazing! I'm not typically one…read moreto leave reviews but our experience was even better than we could have expected. The staff is very welcoming and professional. The spa is beautiful and very clean. We'll definitely be back.

I've been here for two or three deep tissue massages and have decided to finally get on my butt and…read morewrite a review. Atmosphere: Parking is a wee bit tricky and you usually have to pay for it so bring change :) They are located on the second floor of the building. The reception area is really well lit and the reception desk is to the right immediately when you walk in. It has always been very clean in here. Service: Staff is friendly and prompt. The receptionist both times has been pleasant, professional and helpful. If I have a couple extra $$$ laying around from a paycheck I like to spend it here and enjoy a good massage.

Family had a great experience, will be sending them again!…read more The owner is great and very personable; definitely worth the money

Literally 10/10 . Not as high end but the massages are so much better here omg . Everything about…read moreit was amazingggg

Deep massage was fantastic and very relaxing. Price is on point. Room was comfortable and dimmed…read more They preserved dignity and comfort throughout massage. Wii be going again and would recommend.

Absolutely fucked my hair up. Didn't look like what I wanted. Just overall don't recommend.read more

Lori was very rude and unprofessional!!! Not only did she burn me someone knocked on the door as…read moreI'm on the table getting a bikini wax, (SHE opened the door who does that it was a man) . I said what are you doing she started it's okay it not like he has not seen it before. I get up and put I clothes on and said you're crazy. Lori she you owe me for half of the waxing , I said no I don't and I will never come back here again. Now I know why they always have Groupon's because that's the only way they can get people there you should be shut down.

Got a dermaplaning gift card for Christmas and came in to use it. Overall it was a positive…read moreexperience but the lobby was SO dirty - trash on the floor, a huge stain on the white couch. I expected a little more cleanliness from a wellness business.

I asked a few questions regarding a recommended procedure. The woman I spoke with had no answers…read moreand talked in a childlike way. Because I asked questions and wanted to know what was involved, they said they could not help me. Very poor business and once you take interest in what you are spending your money on, they get nervous because it is a waste

Jaci helped me take the jump from a Bob to a Pixie. She did an amazing job! Jaci requested photos…read morebefore the appointment and listened to what I wanted It has been a long time since I left a salon feeling pretty and Jaci made that happen. She is very talented and and knows her craft very well.

I have been searching for a new hairdresser after 20+ years with the same one. After much research…read moreand online photo reviews I found this place. Kristi did an amazing job with my color. Amazing. I feel I cannot emphasize that enough. She took time to listen, understand my goal with color. Prices are very reasonable compared to other salons and her work is top notch! Highly recommend Kristi and Salon Elan!