I am giving 5 Star Performance, Service, Communication, Value Review based on my experience working…read morewith Carlos, Lorenzo, Manny, Jameson and Jermaine, who is the owner of this " At your Door Pool Service" company. We are new in owning a pool and hired a local pool service company in October 2025 here in Oakley. We are also new in the area so I rely heavily on Yelp and that is how I conduct business reviewing every details of people who used any company in the area. Yelp is super helpful but often times you will never know unless you work with them. I have a local Oakley pool company that started in October and not happy with their performance and service so after 3 months of test driving their performance, I let go of them and started with At Your Door Pool Service on the second week of January. I have been calling Carlos At your Door Pool Service company since October 2025. But because I would like to support a local Oakley pool company, I went ahead with that local Oakley company; however after 3 months, I was displeased with their performance and service. I called Carlos and asked more questions. Carlos always pick up my call and answer my questions. He is really patient, experience in responding to my detail questions. I should have hired this pool company first before supporting/hiring the Oakley pool local company. The first agenda prior to transitioning to this pool company is assessment of Lorenzo on the condition of our pool and I was able to meet Lorenzo and asked questions. You can asses his knowledge on pool as he answered all my questions. Lorenzo is very good at what he is doing. He also set the fountain timer for 15 minutes daily ensuring that water cycle is good. Then the following week on a Friday last week was a regular cleaning by Jameson. Although, I did not meet Jameson after the cleaning he sent a text message update. Then I bought a Polaris Robotic cleaning machine and put a deposit by mistake in text message link. Manny came over to explain details on how the cleaner works and explain the different functions of the machine. Manny also went over on the pairing the App to my phone. Although, in the beginning I was not sure if the Polaris is really for me to buy and not sure if the amount is worth since it is expensive. I decided to buy it and Manny delivered it at home. Manny open the box and showed me all features without using it inside the pool. Then after seeing it, I was not sure to buy it. So if you are not sure to buy don't open the box as per Jermain you can't return the Polaris Robotic machine once the box is open as they can't accept an open box and they will pay a penalty if it will be returned. So I told Jermain, the Polaris machine is not used, the box is open though. My recommendation for Polaris company is to have a demo machine free to their distributor like At Your Door Pool Service. Polaris return Policy sucks as I mentioned to Jermain. I will not deduct that 5 Star for this pool company as it has nothing to do with their Service. Looking forward to partnering with this team! Thank you At Your Door Pool Service! Kind regards, Cora

We were referred to Jermane and his team for two warranty repairs, a heater issue and when our spa…read morelight fixture burned out. They quickly ordered the parts and scheduled the service. The repair team came today and were such nice guys, quickly handling the light repair without having to lose a large amount of water for the drain/refill. I trust their team fully and would gladly hire them again.

Had to replace my pool pump motor. Reached out to some other pool service companies but Aguilar…read moreseemed honest and willing to help. They did a great, professional, job. I will definitely use them again when I need help.

Contacted this pool company about my pump that stopped working. Rickie responded and he was…read moreextremely knowledgeable. He made this frustration process simple and painless. His staff are polite and respectful. Great company, great customer service. Definitely recommend them and definitely will call them again.

Shane got back to me with in 5 min of posting a request for service and answered my questions…read more Unfortunately he was booked until next week but his co worker Chris was able to come over sooner. Chris reached out and we scheduled something ASAP. Chris was awesome, fixed the problem in minimal time and my pool filter is back to running!

I'm giving four stars because the initial service and the actual work were great, though the…read moreadministrative side was a bit of a hurdle. ​The Pros: The initial communication was fantastic. They were incredibly helpful in walking me through the details and getting everything sorted at the start. The work they did on the pool was also high quality, and I'm very happy with the results of the service itself. ​The Cons: I'm knocking off one star due to some communication and paperwork delays. There were issues getting the waiver paperwork sent over, and it took longer than expected to receive the final invoice. I was also told I would receive a referral for a repair contractor but never heard back on that front. ​Overall, they do great work and the first impression was excellent--if the back-office follow-through were a bit faster, it would be a five-star experience!

I was losing a significant amount of water from my pool every week and my water bill was…read moreskyrocketing. I called Diablo Valley Pool Service based on a friend's recommendation, and I'm so glad I did. The technician arrived on time, was extremely professional, and explained the entire process clearly. They used some very cool technology to pinpoint the exact location of the leak in our plumbing. Within a couple of hours, they had located the issue. They provided different options to resolve the issue. Our water level is now stable, and we finally have peace of mind.

I left a message on two occasions to this company looking for pool service once a week. I did this…read morewith four companies with 5 star ratings on Yelp. Diablo Valley Pool Service was the only company that failed to contact me about the potential job. Very disappointing.

Don is.very knowledgeable and committed to take the time and share his insight to have clarity of…read moremy project. He evaluated my property/pool of adding pool heat. I was well educated after going with different options, their challenges and pros and cons and his price was very reasonable based on the scope of work.

Don and the service tech were nothing but professional and courteous. did exactly what they said…read morethey were going to do and then some . very good work. would highly recommend.

The Pool Guyz have been helping us keep our pool clean and beautiful for over 12 years. They've…read moredone repairs for us, cleanings, vacuuming, and chemical maintenance. They are dependable, reliable, and extremely knowledgeable. Highly recommend them! The owners are fantastic people.

This is the best pool service company in Brentwood. He was so professional and so knowledgeable! My…read morehusband, I highly recommend Mark and his company for anybody that has a pool. We were having some issues and he was able to diagnose it within minutes. Highly recommended!

I cant say anymore than what has already been said about Clare and his company. Very knowledgeable,…read morecalled himself a "Pool Geek" on the phone, I do agree with him on this but if it wasnt for his geekiness a very expensive item would have had to be replaced, he instead found a different way to fix the problem and saved hundreds of dollars, and of course as the previous posters have said, the pool looks phenomenal. Thanks Clare. Hope those after us stick with you guys. Rich

From the first impression on the phone to the first meeting at the pool in my back yard, Clare came…read moreacross as a very professional person who is honest,fair and gives it straight,no matter what the issue is.He was able to bring the pool back without breaking the bank! We bought a house with a green pool and within a week, Clare had it starting to go blue! Within 2 weeks, our pool is up and running and ready to take a swim. Now if only the weather was as nice as Clare, we would be swimming! Thank you Clare for taking good care of us and for being honest and willing to work around our eco- friendly home and pool.

I've had a pool for five years and have worked with several pool companies during that time. No one…read morecomes nearly close to Daniel. Daniel is the owner, and his level of knowledge, dedication, consistency, and hard work is unmatched. I've only been working with him for the past few months, but it has been by far the best experience I've had in this industry, and I've had quite a few. He is incredibly reliable, detail-oriented, and clearly takes pride in his work. Everything is handled thoroughly and professionally every single time. Cristian, who works with him, is polite, respectful, efficient, and a hard worker. He does an excellent job, and it really speaks to the standards of the company. If you're looking for a pool company, don't look any further. You will not find anyone better than this. Highly recommended.

It's been great to work with Daniel. They are consistent and reliable. Highly recommend.read more

I've been using Poolwhip for 6 years now. Wesley and his techs are always prompt, kind,…read moreaccommodating and knowledgeable on all things pool related. I appreciate all their advance notices when there might be an extra charge, the water is low or filter cleaning is due. My pool is always in tip top shape!

We've used Pool Whip Pros for the last year, and have been very happy with the service. The techs…read morewere consistent with their weekly arrival time, and if there was ever any change to that we were notified in advance. Most importantly, they've kept the pool clean and looking great. This is the only pool service that I've used, so I'm not sure how the pricing compares to others but the quality and customer service is definitely there.

I rarely write reviews, but I found this company to be extremely easy to work with and very…read moretransparent about the work they do. Within the week I was their new customer. We were looking for a new company to do our weekly pool service in Walnut Creek. A friend suggested her neighbor's business Skim N' Dip. The reviews seemed good and I was prepared to be a little persistent as some reviews indicated. I was pleasantly surprised with what followed. Mark returned my call the next day and I found them very transparent about their fees and what is covered and what is additional in their various service plans. They also wanted to know about the equipment I had and asked me to send pictures, which I did. The day I sent pictures, Steve stopped by to check out the pool and the equipment and answer any of our other questions. We found that 2 other people on our court were already their customers even though we are 10 miles from their business. Their prices are very fair and they offer a discount if you pay several months in advance. So far, I think the service and transparency has been outstanding. Very highly, highly recommend!

Some of our pool solar panels were leaking and just suffering from "old age." Nick responded…read morequickly to our call for help (some businesses did not respond at all), came out to assess and set a date to get the job done in a very timely manner. His rates were reasonable and he was professional and easy to work with. We highly recommend Skim N' Dip!