I had an outstanding experience at LaserAway Concord thanks to Kimberly. Despite being…read moreshort-staffed and facing scheduling challenges, she handled the situation with professionalism, urgency, and genuine care for her customers. Rather than simply rescheduling my appointment weeks out, Kimberly worked swiftly and strategically to find a solution. What impressed me most was her willingness to extend the generosity of her own appointment time to accommodate me and ensure I received the treatment I had planned for. That level of dedication and customer-first thinking is incredibly rare. Kimberly turned what could have been a frustrating experience into one that left me feeling valued and appreciated as a customer. Her exceptional service, positive attitude, and commitment to delivering the best possible experience are a true reflection of what great customer service should look like. Thank you, Kimberly, for going above and beyond. LaserAway is fortunate to have someone so dedicated to patient satisfaction and creating a world-class experience.

Major scheduling issues, waiting long periods past scheduled appointments, canceled appts, hard to…read moreget appointments. Regret buying a series.

Rachel is absolutely the best injector! She is straight up real with me about all the procedures…read moreand enhancements I want and she takes her time going over all the options for the best results. She's got a gentle touch too which makes lippies WAY more comfortable! She's fun and easy to talk to and I trust her 100% with my face and skin.

It was my first time getting tox, and my experience with PA Alissa was everything!!! She was…read moretransparent and walked me through each treatment option in detail, explaining her recommendations clearly. She made me feel so comfortable--like I could share my hopes and goals without any judgment. I truly felt like I was being well taken care of by an older sister or friend. We decided on dysport and once treatment started there were no issues. I loved my experience and can't wait to come back to see her again!

Victoria reached out to my husband for another hydrafacial and he accepted. He came back after the…read morehydrafacial looking much better. The lesson we learned from all of this is that the hydrafacial is superior to other facials and allows for better extractions. Victoria's hydrafacial skills are fantastic. If my husband needs another hydrafacial which he probably will at some point then he will book with Victoria again. With Victoria's advice, my husband will switch to a different brand of sunscreen, one that is mineral-based which will be easier on his pores. Thank you Victoria for making a positive difference to my husband's skincare goals!

I would not recommend this place for Botox. I started going here for facials last year and they are…read moregreat! Unfortunately, I got Botox and it caused me to have Ptosis (severe lazy eye). I am on week 3 of this and my Doctor said it will most likely last 1-2 months! I have cancelled so many events because I don't feel comfortable being around people looking like this. I also do most of my work on Zoom so this has affected my job (again, I don't feel comfortable being on camera). I contacted the place and even though they were nice about it, they would not refund my money. I know it is a risk anytime that you do injectables but to do this to a customer and then charge them $730 for it, doesn't sit right with me. Who cares if I signed something, you took $ for a service and then botched my face for most of my summer. Unacceptable. DO NOT GET BOTOX HERE!

I had a Botox appointment with Haley and decided to try Jeuveau for the first time, and I'm so…read morehappy with my results! Her consultation was super thorough, and you can tell right away how knowledgeable she is. She really takes the time to listen to what you want and makes you feel extremely comfortable throughout the whole process. Her assistant Casey was also amazing! You can tell they work really well together and complement each other, which made the whole experience even better. The actual injections were so quick and practically painless. I purposely waited a little before writing this review because I wanted to see how everything settled--and I LOVE it. Haley really tailored everything perfectly to my face and what I wanted. I still look and feel like myself, just an amplified, refreshed version. Nothing feels overdone at all. I'm super picky about who I trust with my face, and I'll definitely be coming back to see Haley.

I was so excited for my first facial experience here until I walked in unfortunately. I was…read moreexpecting a warm welcome but the receptionist that day didn't smile nor have a welcoming presence. I told her it was my first time getting a facial and she looked ready to go home. For my first diamond glow express facial, it was a nice introduction to facials. The esthetician was friendly and accommodating. The lady at checkout was way nicer and had excellent customer service. Not sure if I would return back.

Had so far a a great experience with SEV. It was a little confusing using the Groupon because the…read morewordings to the area that was covered was not explained and when calling I received different answers. But it was ultimately ironed out.

I am extremely disappointed from this place . I have to say…read moreall the technicians are really nice, however, not all of them are doing good job. I bought a Groupon that combined Brazilian and under Arm, the first three sessions were just a waste of time because the technician finished in two minutes, they were not putting any effort to cover the whole areas, I learned it after receiving my my 3 last sessions when the 2 other technicians did a very good job After my six sessions were ended, I wanted to continue and I scheduled my seventh session. The front desk lady said it's going to cost me $104.. today when I came out the session they charged me$208 , when I asked why, they said it's $104 for each area. They neglected to inform me from the beginning that they charge for each area separately, and when I brought it up with the front desk lady, she said that Groupon does a different deals than what they offer on site, how ridiculous it is to say something like that when the Business is working with Groupon and decide which deals to do, apparently she didn't know what she was talking about, but she had the balls to argue with me, young lady sitting in the front desk being rude, and keep arguing about stuff that she has no idea about! I myself is a business owner and I know exactly how Groupon works . I will not be going to this place again I will not recommend it. They sell you a Groupon, but then they scam you. Beware!

My initial visit was extremely disappointing. A staff member's rude response regarding my lack of…read morean appointment as a walk-in immediately made me feel unwelcome. I was unable to proceed or gather information. This unwelcoming experience ensures I will not return and cannot recommend your services, particularly for new clients.

AMAZING all in all!! Clean, professional staff and relaxing…read moresession! No pressure selling. I have my next appointment and I highly recommend!!!. Bennie QB 10/5/24

Laser Away has been a great experience for laser hair removal. Their front desk staff as well as…read moretheir nurses are always so friendly and professional. They are always on time and my results have been great. They often run specials on different packages so pricing is really competitive. I highly recommend them!

I made an appointment over the phone last month, and they scheduled me for July 13. When I arrived,…read moreI found out the location was closed for renovations. What frustrated me the most was that no one bothered to call, text, or email me to cancel or reschedule my appointment. I wasted my time driving there, only to find a construction site. I called the corporate office, hoping they could help or at least acknowledge the inconvenience, but they simply told me that each location handles its own appointments and that it wasn't their responsibility. Poor communication and a complete lack of consideration for customers' time. If you know your store will be closed, the least you can do is notify people with appointments. This experience was incredibly disappointing.

Another yearly update for Dr. Zaka's practice…read more Dr. Zaka continues to be incredibly fast and efficient. My appointments are always seamless, and I love that I can routinely get in and out of the clinic within 15 minutes without ever feeling rushed. The biggest update this year is her adoption of AI-assisted workflows using the Aura 3D Imaging System. It is a massive step forward for the practice and a huge selling point. By utilizing this advanced technology, Dr. Zaka is shifting patient care from reactive treatments to highly precise, predictive, and preventative care. Having my treatments backed by this kind of sub-surface data gives me immense confidence in my long-term results. If you are looking for a forward-thinking, tech-forward medical aesthetician in Walnut Creek, I cannot recommend Dr. Zaka enough.

I don't know if Dr Zaka had a bad day when I saw her, but she had poor bedside manner during our…read moreconsultation. This was disappointing after having driven an hour to her office. She was cold, snappy, and a bit rude at times when I asked questions. For example, we were discussing Botox and she asked me to raise my eyebrows. I was struggling to do so on command, which happens. Instead of guiding me, she said right off the bat in an agitated tone "I don't know why you're not raising them. Maybe you're shy." This is not how you talk to patients, especially when they are already putting themselves in a vulnerable setting like a medical aesthetics office. This was just one of several things that rubbed me the wrong way. It's a shame, because I heard good things about her work. I may have been interested in working with her, if it were not for her off-putting nature during our consult. Instead, it was an immediate no for me after I left her office. Giving two stars because she at least gave some helpful info about potential treatments and pricing. But her bedside manner needs work.

I had such a great experience at Physicos Aesthetics and wanted to leave a review because he truly…read moretakes the time to educate his clients, not just perform treatments. He's knowledgeable about skin health and does an amazing job explaining what your skin may or may not need when it comes to lasers and other treatments. I never feel pressured into doing anything unnecessary, which I really appreciate. I've had lip filler done by him multiple times, and the results are always beautiful, natural, and consistent. He has a very skilled and thoughtful approach, and you can tell he genuinely cares about achieving the best outcome for each person. Highly recommend!

I've been coming here for Dysport/Botox for several years now and I'm always happy with the…read moreresults! Very attentive, professional, and does great work every time. Highly recommend!

I'm so glad I discovered HeathBay from Groupon! I continue to use them. Olivia is so wonderful and…read morealways makes me feel so comfortable. Honestly, I think they have the best prices for laser hair removal!! Awesome team all around

Michelle was great! She made me feel so comfortable throughout. They were also super financially…read moretransparent so there were no surprises. Highly recommend!