I recently used Cleaning by Kate for a cleaning service, and my experience was deeply disappointing on multiple fronts.
While the two cleaning people sent to my home did an okay job, the results were far from the standard I expected from a company that claims professional training, presumably under Kate's guidance. The extended time they spent on a single bathroom did not translate into thoroughness or quality, as I had to handle several touch-ups myself. These included removing soap scum from a bath handle, eliminating stains from both bathroom and kitchen counters, cleaning pink mildew from shower corners, and addressing the lack of a "clean" scent, which detracted from the feeling of a freshly cleaned home. Frankly, I should not have had to correct their work after hiring professionals.
Even more troubling was the breach of contract. After discussing my specific needs with Kate and paying half of the quoted price upfront (non-refundable), I was blindsided five days later--just two days before the scheduled cleaning--with the news that the cost for the agreed-upon services would increase by nearly $500. This last-minute change was unprofessional, felt exploitative, and added unnecessary stress to an already disappointing experience.
To make matters worse, there was no specific checklist provided detailing the areas to be cleaned or those that had been cleaned. This lack of transparency and accountability only added to my dissatisfaction with their services.
Overall, my dealings with Cleaning by Kate have been frustrating, underwhelming, and unacceptable. The service did not meet even basic expectations, and the pricing practices left me feeling misled. I cannot recommend Cleaning by Kate to others, and I urge them to reassess their approach to professionalism and customer satisfaction. read more