The absolute worst. And I lived in NYC for many years with horrible rental companies. We rented from one of their owners for 5 years. The landlord, Jerry, 2209 Foxhorn, was wonderful and kind and attentive. We build a great relationship with him, or so we thought. When it came time to move out his wife lost her mind, and was screaming and swearing about the behind the fridge having some dust. The management company, who had previously signed off on us doing a great job cleaning, and said we would get out deposit back, was there, Melissa who works for that company had recently been trolling me about the move out and that she wanted my rug (weird), and laughed at the landlords wife lost it like a petulant child. Melissa sent me a series of last min texts saying they needed to get in to do an inspection within the day (illegal, legally you need two days notice, then freaked out and said her husband has his face slammed in the door- spoiler, it was not slammed in his face, just another example of the crazy). I spoke to the owner, who I knew from mutual activities,and she refused to help. Stay away. They are absolutely crazy and corrupt. We did not get our security deposit back, also illegal for normal living in a place. We paid $400 in cleaning to make sure it was in great condition when we moved out. Just a nightmare read more

Things worked out great with Rivertowne Rentals finding us our place. We're new to this area, and Melissa found just what we wanted at the price we could afford. We love our new rental, the town and the company. Thank you Rivertowne. read more

Kudos to Rivertowne Rentals Property Management company. They're under new management and found us the perfect rental in Taberna. Very professional and did the work to get the owner to lower the rent amount so we could afford it. Would use them again in a heartbeat. 5 Stars all the way! read more

Great choice for property management. I would recommend them to anyone look to rent out their property or anyone looking for a rental.

Is zero stars an option? If you're an owner, don't list your house with this company if you ever want an answer back. If you're a renter, you might be better off sleeping in a tent. Good luck. read more

Rivertowne helped me by renting to me at the last minute so I didn't have to sleep in my car. For that I was thankful. However, the house was a complete mess with filth and dog hair and garbage everywhere - including several boxes and piles in the front yard. I hired someone to help me clean the house and they reimbursed their cost but gave me nothing for my work. My sales rep, Rodger, actually told me that if the previous tenant's garbage didn't fit in my cans that I would have to buy extra tickets so that the garbage men would take it. I filled out a form that Rodger gave me for all of the items that needed to be addressed by the landlord but the majority were never fixed. The bathroom didn't have a towel bar, the refrigerator leaked inside and I had to place a container to catch the water all year. The water backed up in the toilet and tub and kitchen sink periodically and I just kept plunging and letting Rodger know. The windows had broken locks, the doors had no deadbolts and there was no working smoke alarm. I only got an alarm installed because the management company could get fined if they didn't install it within a time period of my request. However, the alarm didn't even work after installed. Then hurricane Florence happened and after that I was told repeatedly by Rodger that they were overwhelmed with work and mine wasn't a priority because I was able to live there fine. Overall, it was a nice house but definitely needed a few fixes to make it more safe and secure. I left the house broom clean and free of any mess and also paid for someone to cut the grass because Rodger told me that would be an issue if didn't. I informed Rodger that I wanted my security deposit back when I left so we did a walk through so he could see how I left it and tell me if there was an issue. He said he was not responsible for the refund -- that it was handled by the office. I vacated the property on sept 1 and I received a check in mid October for $310 of my $650 deposit. It also contained receipts for $200 to clean the house and $140 to cut the grass on October 1 -- a month after I left. I was livid. I called Rodger who proceeded to lie to me about how I left the property and submitted false information about the status of the house. He eventually hung up on me when I argued that I did what he told me to do. After that I called the manager Christy who was reasonable enough to listen and eventually returned all of my money when I said I have photos and proof of what I did before I left. However this took 4 or 5 phone calls. I appreciated them renting to me without a job, but I did offer 6 months rent up front. I suggest if you use Rivertowne, do NOT deal with Rodger if you want adult conversation. He lies and will not tell you anything to your face when you ask. And he will also hang up if he doesn't want to hear your complaint. Also, make sure you have photos of everything for proof in case you need it. read more

Zero communication. They overpromise and underdeliver. I couldn't recommend a property management company less.

I own my home and I am living between two rental properties managed by this company. Neither one of these homes have been fixed since hurricane Florence. One has not had repairs done or the yard mowed since last year after Florence. The other one was flooded underneath and lost the HVAC. This tenant has lived in this house without heat or AC for an entire year and calls repeatedly to get help from the landlord through the rental agency to no avail. These two slumlords couldn't care less and are only interested in getting their monthly check. I have made repeated requests for this to be handled by Rivertowne properties as well as the landlord to no avail. I had to pick a star to be able to give this opinion so I picked one however given the choice they get no stars from me and my neighbors!! read more

Made arrangements to view a listing, and drove 25 minutes on my lunch break to meet a woman that did a no-call, no-show. Waited 15 minutes, again, on my lunch date. Never returned my call to acknowledge or apologize. Renters/buyers beware! Definitely not a good first impression. read more

I appreciate the professionalism and integrity at Rivertowne. To begin with,between Maggie and Mr. Rodger they're amazing! I can count on them when unexpected situations occur. It's an organized Realty Co, that I can appreciate. I have no complaints. Thanks Rivertowne Rentals. read more

Concerned and confused about our choice: When we bought what was to be our retirement home from Tyson Group, we were assured that there was "a huge rental market in New Bern" and that our property "would easily rent for $1900 - $2000/mo. In fact, we would not have purchased the house without that assurance. We signed the contract with Rivertowne on Oct 1. The only communication from them was to inquire if we would rent to someone with 2 small dogs (which we agreed to). On Oct 16, I finally reached out for some kind of update. I was told there had been no other interest, and was I ready to lower the price (which I did). Wondering why there was no interest in a supposedly booming rental market, I started doing some research. Imagine my shock when I found out that there are 2 comparable houses for rent in our neighborhood, for quite a bit less money. Why would we not have been guided to put a comparable price tag on our house in order to be able to be in the running for successfully renting it??? We are now worried that we may have to sell our beautiful house, as we cannot financially sustain paying 2 mortgages. We are sorry we trusted these 2 group. I just checked their website - our house is not even on it!!!!!! read more

Penny Stubbman is very unprofessional and rude the majority of the time. I contacted her originally to rent a house from her and she forwarded me to Roger. (not to point fingers, but isn't it funny that the only good review was written by someone named Roger who has only written three reviews ever?) Roger seemed nice enough, he showed us the house, took our application, did all the paperwork with us and had been the only person we met from this company while preparing to rent. We rented our house, it had lots of wear and tear and the garbage disposal and air conditioning didn't work. The fence was falling over and we had to fix that ourselves, after 3 weeks or so they fixed the garbage disposal for us. We planned all along to get roommates for this house and Roger told us that additional roommates would be fine. After we rented for a month, I finally met Penny while I dropped off rent at the office. She told me I wasn't allowed to have roommates even though our roommates had already moved in. Additionally, she told us after we moved in and adopted our puppy that we could not have a puppy, only an adult dog. She said this was based on the preferences of the house owner. My partner contacted this man, Stephen, who was friendly and told us he didn't mind at all. He even said he'd give Penny a call to let her know those things were fine by him, but apparently she can't admit when she was wrong. The next day when my partner called her again to try to discuss the matter like an adult, she was rude again, and only shouted at him "No the owner said it isn't okay!" She threatened us with eviction but he said he'd get a lawyer involved she said she would "release us from the lease" so we got out of there as soon as we could. The house was twice as clean when we moved out as it was when we moved in, but Roger said we'd lose some of our security deposit for the yard being overgrown. The yard was overgrown when we got there, so badly that it jammed my lawnmower when I tried to do it a section at a time. Another fun tidbit, the next door neighbors told our roommate that this house always has people moving in and out and they think it's a security deposit scam. I believe it after this horrid treatment. read more

Absolutely terrible. The lied about allowing pets then wouldn't allow me to add them to the lease. Still haven't received my security deposit back either. read more

I moved into a property under Rivertowne Rentals about a year ago and the place was absolutely disgusting upon move in (after Penny had told me the cleaning service had been over to clean twice). The carpet was stained everywhere and had not even been vacuumed, I could pick up gobs of hair with my hands. There was mold in the showers and the toilets were dirty. I called Penny to let her know what a horrible job had been done and explained everything that was wrong. They did not offer to come over and clean again since I had already been moved in. I had a dog which I paid a pet deposit for and did not do any damage to the house. Upon move out, Penny asked if I had cleaned the carpets but replied and asked why that was not covered in the pet deposit and reminded her that the carpets were disgusting when I moved in. (They had been cleaned once while I was living there.) She did not reply to my email, however I got my security deposit back minus $150 for cleaning the carpets because of the dog. Penny insisted the contract says you must have the carpets "professionally" cleaned before moving out, however, what I signed says that if you have the carpets clean you simply must use a professional service. NOWHERE does it say you "must" have them cleaned before move out. I strongly agree with the other reviews that Rivertowne Rentals does a great job of ripping off people with their security deposit. The apartment was in MUCH better condition when I moved out compared to when I moved in. I also find it interesting as stated below that the only good review is by a guy named Roger when a man named Rogers works for Rivertowne Rentals and lives in one of the properties. Strongly advise people to stay away from Penny and Rivertowne Rentals! read more

My wife and I have nothing but good things to say. This team did a great job. They took care of any issues in a very timely manor. As far as them being rude.....that is un-called for and just wrong. They are good people doing their jobs. I find that if you are a good tenant, you have a better chance at having good experiences with rental agencies. I have worked with three rental agencies in this area, and a few elsewhere. This team has been a great example of friendly service. read more

If I could rate lower than a 1 I would. Penny Stubbman is the WORST business woman I have ever interacted with. I have no idea how this business is still operating under her leadership. Every complaint I had with the property I rented (the air conditioning not working during the middle of the summer for example) was only fixed due to me constantly having to call and remind them to send a repair man. To be honest she is down right stupid. One month they "accidentally" charged rent twice. When I went to the bank to try to resolve this issue the tellers asked who we were renting from and laughed when we said Rivertowne Rentals..which says a lot I think. Do not do business with these people! read more

Rivertowne Rentals has been managing my property a little over two years now. The service has been great, they have been very informative and waste no time in making me aware of situations with my property. I highly recommend this management company to anyone! read more

My husband and I rented under Rivertowne Rentals and Penny Stubbmann for 3 years. We were very pleased by the level of professionalism exhibited by Penny and had no issues while working with her. We had a couple A/C problems and disposal issues that were handled quickly. My husband and I understood our lease and the terms of living there. We made sure to take care of our rented house and keep it clean. When we moved out, it was a very simple and smooth process due to us taking care of the home and Penny being clear about expectations. Ultimately, we loved that home and had a good experience with working with Rivertowne Rentals. We will continue to refer people to them. read more

very professional, responsive. I can always contact via text, e-mail or cell phone. They have a broad network of properties and a good understanding of comparative rates in the area. read more

We are a military family and had a great experience with Rivertowne Rentals. They are very professional and helpful. They responded to any concern or problem I had immediately. Penny was especially friendly and easy to work with. read more

Rivertowne Realty has managed our home- or rather mismanaged our home to the point that it is ow the neighborhood eyesore. I think I did more management from600 miles away than they have done read more