Terrible Service - Stay Away! I had the worst experience at this dry cleaner. I brought in a jacket, and the manager tried to charge me $27 for it--double what I had paid before! When I questioned it, he claimed they had raised their prices since January, but even he seemed to realize it didn't make sense. He ended up discounting it to $18, but that was just the beginning of the problem. When I got home, my jacket was still dirty and smelled awful, like strong chemicals. It clearly hadn't been cleaned properly. I took it back, expecting them to fix the issue, but instead, the manager gave me a ridiculous excuse, saying it was because the jacket was "dry clean only." When I pointed out how absurd that was, he completely lost it--cursing at me, throwing my money back at me, and telling me to "get the f*** out" of his store! I've lived in Encino for a long time and always try to support small businesses, but this was beyond unacceptable. I've never written a negative review before, but people need to know--avoid this place at all costs! read more

What happened to customer service? So disappointing. Not only was my dry cleaning not cleaned ‍, the manager was rude about it. Not returning in the future! read more

Bad customer service, a rude manager, and they don't even clean the clothes properly. Would not recommend.

Good service, good quality prresing and no chemicals smells, I am satisfied with the delivery time.

As an RN Senior Advocate, I seek all kinds of services for my clients, including some of the tasks we tend to take for granted like clean laundry. Thank goodness I now have Cleaner By Nature on my list of go-to, reliable and trustworthy resources for my precious clients! Eugene is an absolute gem whose integrity, flexibility and obvious compassionate character makes this business number one in my book as he made his fluff and fold laundry services for my client affordable, convenient and professional. Thanks Eugene! read more

I've been taking my clothes to this cleaner for many years and have always been satisfied. They do an excellent job with all kinds of clothing. They've altered many items for me, including. evening dresses. Once I found them, I don't go anywhere else. read more

Best dry cleaner around. Great prices with friendly service and my clothes come out looking brand new. I highly recommend this business

Love Bertha and Cleaner By Nature. If you ever need a garment altered this is who you want to go to! I had a dress that needed to be let out...not only did Bertha understand right away what I needed, she followed up by phone to make sure I was okay with the plan. The alternations were done expertly and quickly and I am now happy to be wearing my new dress which looks amazing! Thank you Bertha and Cleaner By Nature. You are top in my book! :) P.S. Oh and they text you when your item is ready...very much appreciated! read more

In my years of trying out different dry cleaners and having said dry cleaners ruin countless shirts (burns, stains, smell, etc.), I was reluctant to try someplace new. The previous place I went to was a bit out of the way (just a mile) and I wanted some place close to home.. or at least on the way to work and vice versa. I've passed by this place numerous times and thought nothing of it. I honestly thought that this place would be expensive, just judging by the "environmental nature" of the place. Turns out that the prices are reasonable, parking is ample, and best so far in customer service. I've been coming here for about 2 months now, once every two weeks. The last time I went there, they knew who I was! It's such a small gesture, but it's big in my book. The previous place that I went to hardly knew me... even though they had my business for over two years (and roughly over $100 every two weeks). This spot is cheaper and friendlier. Because they're environmentally friendly, they have less waste and even encourage you to recycle your old hangers, plastic coverings, etc with them! It's awesome! read more

I chose this dry cleaner based on convenience and the many good reviews through Google and Yelp - I only live a couple of blocks away. My experience was anything BUT convenient. I was never told when my items were ready to be picked up and had to call multiple times myself to find out. I also brought an item to be altered, which now looks nothing like the item I brought in. The measurements are correct, but the style of my item was completely changed because they did not have grey elastic available and the size of the elastic used was larger than the original. I find it extremely hard to believe that it would be difficult to obtain elastic in the color grey, which is a common color. Rather than trying to find a match, I was only offered a choice between black and white. On top of the wrong color, the elastic is now twice as thick as the original, which cheapened the look of my item. I had already gone through the trouble of bringing it and waiting a week to get updates, so I didn't have the energy to bring it to another business. Cleaner By Nature does not communicate clearly or care about customer satisfaction. I will not bring anymore items here and would not recommend this business to anybody. read more

I used to live a block away from this place and used them for dry cleaning specialized items like formal dresses, my daughter's beaded dress-up dresses, silks and my husband's suits. Their prices were reasonable, I loved the fact that they were environmentally friendly (and fume-free) and the clothes always came back looking fabulous. For example, the silk dress my daughter insisted on wearing to Disneyland, then got covered in beignet sauce, powdered sugar and ice cream dribbles - it came out looking like new. The friendly service was just a bonus. I've moved a couple of miles away, and it's much less convenient for me to go there now but I can't find a dry cleaner that does as excellent of a job every single time without fail. Oh, and whoever does their alterations there is AMAZING. They're *expensive*, I warn you, but you'll never be able to tell that they garment was altered at all. I had a pair of expensive jeans that had to be cut down (because I'm 5 foot 3 and not the standard 5 foot 9 that they apparently make their jeans for) and they even cut off the distressed hem and replaced it on the shortened jeans. They looked flawless, but it did cost me $26. If you're picky about the quality of your alterations and you're not tight fisted, consider trying this place. read more

My wife comes here and she likes the place. She has pretty damn good taste in quality and is pretty satisfied with this establishment. I havent heard anything negative from her about this place and I believe she has been taking her clothes here for roughly 3 years now. I do recall her mentioning that the lady/employees were nice. Which is a plus. Very close to home and located next to Trader Joes....which can be a blessing or a nightmare. Of course depending on if you need to go to Traders, or not. read more

Lou's experience is totally anomalous. I've been going to CBN for 2 years, and they are awesome. The clothes are very clean, there's no surcharge for being green, and it simply couldn't be more convenient. Berta not only knows my name but pulls my clothes and has them waiting for me when my car pulls into the lot--and I go like maybe once every 2 weeks. I've been to Scott's at Louise/Ventura and Regal at Haskell. Both are just fine. But CBR is exceptional. read more

My wife and I have been using Cleaner by Nature for years. They always do a terrific job. Never had an issue. And Bertha who works at the front has some sort of crazy weird photographic memory. From my very visit, she's always remembered which clothes are mine. Excellent store with excellent service! read more

I had spent some time yelping a dry cleaners near me so I was surprised with my experience with this place. I didn't think the lady helping me was very nice or helpful. When I picked up clothes she informed me that they couldn't get some red wine stains out of a red dress. I have never tried to get red wine out of something before, so it just may be very difficult and not so much their fault, but the woman's attitude helping me was what was most disappointing with this. When I got home and attempted to put on a very expensive shirt I had taken in, it had shrunk so small, I could barely get it on. It's so small and tight I can no longer wear it. I have never had another dry cleaning place shrink something I was pretty upset. I understand not being able to fix something brought in, but to ruin something a customer brought in is very very disappointing. I would never go here again. read more

I have taken my clothes there for a total of 3 times. The third time they absolutely destroyed a white button down shirt. I didn't notice this til later because of the colored bag they put over the shirt. I took the shirt back, still in its bag and all and they wouldn't take it back. They wanted me to pay another $5.25 to have the shirt cleaned because it was past 30 days. I totally take responsibility for not checking the shirt sooner but the notion that they would sacrifice a long lasting customer for a mere $5.25 just boggles my mind. The manager said she would have the owner give me a call.... he never did. Avoid this place at all costs. If they mess up your clothes, they will avoid all responsibility if not in their window. I'll be taking my shirt to another cleaner that sends me a $10 gift certificate every couple of months. read more

I used this business's dry cleaning services a few times over period over a couple years. For my wool sweaters and suits. And I was consistently satisfied with their work. Turnaround times were always good, and I had no problems with the quality of the cleaning. And the customer service is noteworthy too. A decent dry cleaners here. read more

I was hoping to use this place as my main dry cleaning as it's a minute from where I live but I am very disappointed by the service. I took in my husbands new slacks that he had worn only once. When I picked it up I noticed the color was faded and looked like it had been worn out. Even more, there were big patches of what looked like water stains all over it. When I saw this I showed it to the girl working there and she told me they couldn't have done that and it must have been like before. Regardless of how many times I told her that the slacks had only been worn once, she kept repeating the same thing to me that they couldn't have ruined the pants. When I asked to speak with the manager, she told me he wasn't there so I left my number with her and asked for her to have the manager call me back. I never got a call back. Talk about customer service! read more

This is by far the best dry cleaners I have ever been to. Not only are my clothes well taken care of, but THE CUSTOMER SERVICE IS AMAZING! The women who works there consistently knows who I am every time I walk in even if I haven't been there for months. I have taken many items that desperately needed to be cleaned and they are always returned in perfect condition. I highly recommend this dry cleaners! Definitely the best I have ever been to! read more

Beware!!! I went there for then first time, only because of the reviews. They completely ruined a $300.00 John Varvatos scarf. They also put a small hole in a cashmere sweater. Obviously, they are are not familiar with dry cleaning expensive fabrics. I should have known they were low end, by the frayed carpet and unkept appearance of the store. read more

I have chemical sensitivities, and this is the only dry cleaner I've found that doesn't bother me. Almost no smell at all, and everything is clean. The woman at the desk is very nice, very good at her job, and remembers me even though I only go in two or three times a year. I've been going here and to the Santa Monica location for 15 years. Every time I try someplace else more convenient, I ended up coming back to CBN. There is plenty of parking in the back, though it's a bit tricky to get in and out of the lot, since it's wedged between a freeway and Trader Joe's. read more

I've been coming using CBN for over 12-years and I can't believe I've never written a review! Their customer service is amazing and I've taken everything from my husband's work clothes to cashmere sweaters to my wedding dress here and everything they've touched has come back perfectly. In fact I think it was my wedding dress that caused me to try them out in the first place, and I'm glad I did! I also like that they allow me to use my reusable cotton dry-cleaning bag (reusenik) and that my clothes don't smell when they come back. It is a bit on the pricey side but worth it for the quality and lack of harsher chemicals. Also they always have ample parking! read more

Fabulous, good prices, couldn't be nicer, AND environmentally friendly!