In the fall of 2023, I needed to have a roughly 50FT pine tree cut down and the stump grinded. Like…read moremost homeowners, I started researching tree companies and found several and got quotes from them. One quote was $1,500 (East Coast Tree), another was $1,550 and the highest quote was $1,950. Trying to save my family a little bit of money, I chose East Coast tree to save $50. Boy, this was a big mistake I made. From the beginning when the receptionist called me, she initially stated that she "could not remember if she had called me" to let me know when the work was going to be happening. This should have been red flag number 1, and I should have said thanks anyway and moved on to the slightly higher priced estimate, but I gave them the benefit of the doubt since no one is perfect. The work was performed with a grapple truck, which when the operator arrived on the morning of 10/19/2023, I could tell he was put into a situation with a vehicle that was too large. He was the only employee from the company who seems to give a d#mn about trying to protect my yard. He spent about half an hour studying the property, looking at the overhead power lines and access to the property before he tried to back the truck into the driveway. He was very careful and used several sheets of plywood to protect the driveway and the lawn. They did a good job cleaning up the debris and cleaning the driveway as well. However, I was not informed of any of the procedures of East Coast Tree prior to the work being performed. Once they were done cutting down the tree and I paid them in full with a check for the work, the truck operator told me someone would be in touch by Monday about coming to grind the stump. Fast forward to Monday afternoon and I still had not heard anything from them about someone coming to grind the stump, so I called around 4pm when I got off work and spoke with the receptionist. I only told her that I had been informed by the grapple truck operator that someone would be in touch by Monday, and I was following up since I hadn't heard anything. She checked about the stump grinder, but I never heard anything back. This was on Monday, 10/23/2023. The next morning, I left for work right around 7am (I have video of this as well). Around 9:15am that morning, they showed up with the stump grinder and did nothing for about half an hour (I have video evidence of this as well - multiple videos that show the two guys who showed up blocking our driveway with the truck/trailer, leaning against the trailer, pacing on my yard smoking cigarettes, etc.). This was until 9:46am (per the time stamp on the security video) when my wife and son noticed them outside the house. They went out and talked to them 2 minutes prior to unloading the stump grinder from the trailer. After the stump grinder was unloaded, they proceeded to drive it through not only my yard, but also my neighbor's. I have a video of this as well that is time-stamped around 9:48am as well as a second video my wife took with her cell phone from eye level. The best part about this whole thing is that my wife called me and told me they had shown up. I called and spoke with the receptionist, who tried calling the guys at our house with the stump grinder, but she could not reach them. Then she asked me to ask my wife to ask them to move the truck since she needed to get out soon after that. When I got home that night and saw the damage, I lost it. They had driven about 30-40FT through the yard with the stump grinder. This was after we had recently had heavy rain, and the ground was very soft. When I called that night to complain to the receptionist about it and ask what they were going to do to fix it, she said she would have someone reach out to me. Throughout the entire process, not once did East Coast Tree do anything proactive to try to reach out to me. I had to follow up with them multiple times after I had not heard anything in days. They did not even apologize for the damage. They said when I talked with her that the damage was "unavoidable because the ground was wet". I told her this was b$#*hit and that they needed to fix the damage. 90% of the damage that was done to the lawn could have been avoided since the driveway was 100% accessible. Also, since my wife and son were home when they came, she could have easily moved her car if they needed more space to access the tree stump to grind it. The stump itself was less than 6FT away from the edge of the driveway, yet the "geniuses" who showed up to grind it decided to drive the heavy stump grinder 30-40FT through the lawn and crush the lawn. They also did not have any plywood to protect the lawn like the grapple truck that cut the tree down. This whole thing is inexcusable. I made enough noise that I got the attention of the company owner, Mr. Fitzpatrick. He called me while I was at work, and we talked about the damage done by his employees. I asked him for something in writing, which he did not agree to. We did however

I would completely avoid this company. They assure you that your property is "fully covered" if any…read moredamage occurs but do not take any responsibility if there actually is damage. After 4 months of back and forth that got myself and my neighbor nowhere, they are now just ghosting us. Really poor follow up and accountability.

This company does not honor their quotes. After verifying 3 times, came out and said they could…read morenot do the job for the quote they had given..even though the quote had pictures, when they came out, said they could not do it. The owner is a little beligerent guy...thinks hes the best. His equipment breaks down and he has to borrow from other companies. Took time off work for this loser. Stay away. Agree with Jake W.

Did not perform the work agreed to. So, they lied about the work that needed to be done, although…read moreI had documentation verifying what they were suppose to complete. All of a sudden, they simply decided to leave without finishing the work. When I mentioned that they hadn't completed the work, the manager began to complain about the cutter's experience to perform the work that the owner had stated they would do prior to my agreeing to his quote. When I attempted to discuss the agreed-upon terms of the job, the owner and the manager were rude and refused to discuss the issue. Did not bring enough equipment to remove all the cut wood with them. Scheduling the work was another issue; they kept pushing the work into the future. The company is under NEW OWNERSHIP, group of young individuals that are deceitful, underhanded and cannot be trusted. Due to the liability involved in this type of work, once their character became obvious, it was a relief to see them leave the property. Value-overpriced for the work actually completed

During a recent winter storm a large tree fell on our roof and deck. They arranged for a crane to…read morecarefully remove the tree without causing any further damage! A real treat to work with a professional, hands-on, family run local business!

Took a massive sugar maple down in my back yard. Great price and everything went seamlesslyread more

Bobby and his crew were contracted to take two large trees in my front lawn - one near utility…read morelines. I was not in a rush. Provided proof of insurance coverage right up front and a fair written estimate. After a couple of scheduling issues, they came out with the just the right equipment, and the crew worked together like a well -oiled machine to complete the job in about 2 hrs. Although not officially in the contract, they also took a small pile of branches I had piled up from one of the trees at no cost. Left a nice clean lawn and swept street so you hardly knew they were there. Very professional start to finish.

From the owner: High Line Tree Service provides tree removal services to Tewksbury, MA and surrounding areas.read more

These guys were great, honest and hardworking and friendly. The whole process took a week, from…read morerequesting in yelp to last tree cut. I was gonna get a quote from a few different places but their quote was very reasonable I just decided it was not necessary to contact others. They came out just three days later and completed the job in one day and cleaned up after themselves. Will definitely use them again when I need some tree work done.

I needed a large maple tree removed from my backyard and our tight gate opening didn't allow for…read morelarger machinery. Went with Lopez Landscaping since they had the smaller equipment and manpower to get the job done. The tree was quickly removed but it was a 3 star maybe 3.5 star experience because of the additional work needed to coordinate everything. The good: - competitive quote and they were able to come by quickly to assess the work - flexible in bringing equipment that worked with tight openings - main tree removal was done in 5 hours - removed paver stones so they wouldn't be damaged by machinery - friendly and professional. They accommodated a special request to cut a section for a table The bad: - rescheduling was a huge pain. We had to go back and forth for 3 weeks and I had to proactively follow up to confirm if they were coming - unable to grind the stump as part of the initial quote so had to pay another $400 for them to come back with a different machine - never got an invoice despite asking for one multiple times To summarize, this seems to be a nice family business that has experience removing trees quickly. However, it doesn't appear there is a back office that keeps everything organized so you're going to have to do a lot of work to stay on top of things.

Carl is a one man hard worker who can get it done quickly with a lot of hard work on his part…read more He showed up on time and finished the various tree cutting and trimming work and cleaned the debris up totally I would recommend him highly for those of you looking for top notch work at a fair price

Carl removed large limbs that came down during this winter's storm that brought down a lot of trees…read morein the area. Made lots of calls to many companies...Carl was the first to get back to me; he came out the next day and gave me a quote that was better than other companies....and better yet, was out the next day to do the job when other companies couldn't do the work for another 2 weeks. Hopefully I won't have more trees come down, but if they do....I'm calling Carl!

Marquee took down a very large oak tree in front of our house. Simply excellent from start to…read morefinish. They were professional, efficient, and clean.

They cleaned up and removed a large fallen tree for me today. Excellent work, done early for a…read moregood price and completely cleaned up. They have been my first choice for tree work.

We hired Palmer Tree Services of Framingham to do some difficult work at our Hopkinton conservation…read moreproperty, including removing four large invasive species trees and some additional trimming. This was in a heavily wooded area, so it was not easy work -- these trees had to be taken down carefully from the top down, with real skill and judgment. Because this is protected land, care and expertise mattered a lot to us, and Palmer's crew absolutely delivered. They were professional, hardworking, courteous, and clearly experts at what they were doing. We were genuinely impressed with the quality of the work and the respect they showed for the property. Excellent crew, excellent job, and we give them the highest possible recommendation.

They responded to my call right away, very professional and responsive. I will be calling them…read moreagain.

Excellent job trimming limbs over my house Good pricing…read moreSpotless clean up Carlos is excellent to deal with

I highly recommend Velasquez Tree Service. Carlos came out promptly, assessed the job and gave us a…read morewritten estimate. We scheduled a date within a reasonable timeframe and they were flexible to reschedule when the city closed our road for repaving with little notice. They are bonded and insured which we found to be very important when a neighbor hired another idiot tree service which did damage to a house nearby and refused to pay for repairs. The Velasquez team did a great job, cleaned up nicely and charged a fair price.