For $25, you can crash into curbs, drive through a heavy rain, and STILL buy a half a tank of gas.
I'm an observant university student who pinches pennies, so I usually detail my cars myself to save money. Well, I decided to splurge a little and treat my beloved daily driver to a good cleaning, but stopping by Clean Sweep on S. Broadway in Lexington was the WORST DECISION I've made this month. Seriously.
A measly four washes can run over $100.00 For that price, the car should be absolutely pristine and I should get a "Thank you for your business," and *not* have to wade through their tacky-@$$ gift shop. Is it a tourist trap or a car wash?!? These nit-picks aside, I let the guys and girls at Clean Sweep do their thing...
The bro culture waiting outside CARELESSLY smacked a dirty towel around the outside, called it a job well done, then sent me on my way with MY WINDSHIELD STILL PLASTERED IN BUGS. While I was unimpressed with the LINT EVERYWHERE in my interior, but continued home anyways, thinking my car was clean.
After parking my car at home to admire its cleanliness, I discovered that MY PREVIOUSLY PRISTINE ALLOY WHEELS WERE BADLY MARRED BY THE BARE-STEEL WHEEL RAIL, and their AUTOMATED WASH DID NOTHING AT ALL.
The black gunk that I drove in with was still there, just as thick as before. THIRTY SECONDS WITH A WET TOWEL TOOK EVERYTHING OFF MY CAR **WITHOUT SCARRING MY PERFECT ALLOYS AND SETTING ME BACK 25 BUCKS.**
After a few days of thinking, I realized that what they did was NOT ACCEPTABLE FOR THE PRICE POINT, and that they needed to do something to MAKE THINGS RIGHT. So, I returned to the location today, and calmly and politely explained my situation, and asked for a refund. The woman at the register quickly suggested that,
"Oh, yeah those spots are probably in your clear coat."
Literally 5 Calories of ELBOW GREASE made my car SHINE LIKE NEW. So I calmly explained that to her. The cashier ignored my counter-point, and then proceeded, "No refunds for services." She said, "Go ask the girl out front for a re-do."
I now realize that those were fighting words. Heavily disappointed, I pulled around to give Clean Sweep a SECOND CHANCE to avoid having to write this vicious (and entirely true) review. But now I need do what I can to PROTECT OTHER DRIVERS WHO VALUE THEIR CARS from being treated so badly and having to deal with the DAMAGE DEALT TO THEIR VEHICLES.
Anyways, I foolishly accepted. And now I'm writing this review, because I just DOUBLED MY LOSSES. EVEN DEEPER SCRATCHES AND STILL JUST AS DIRTY AS IT WAS THE FIRST TIME.
This place was TRULY AWFUL TO ME. They UNAPOLOGETICALLY DAMAGED MY PERFECT WHEELS, and then were BOLD ENOUGH TO REFUSE ME A REFUND. I can not believe I was stupid enough to try to get something good from this train-wreck of a business that HAS to be wronging hundreds of others, too.
If you want your car actually cleaned, go to JEFF'S CARWASH just down the road. THEY COST THE SAME, BUT WON'T SCREW YOU OVER AND DESTROY YOUR WHEELS.
(P.S. I'm pretty sure they scraped a good size chunk of paint out of my hood, which I discovered after wiping my car down after my first visit.) read more
