I wanted to give some time to see how this healed and mentally build up before I posted this review. After my final experience with Clean Slate Waxing in Georgetown, I was left scabbed, scarred, and traumatized.
I received a Sensi peel on March 6th, 2023. My esthetician was Courtney Rae. Courtney is....interesting. She took over my services after my previous esthetician left. I don't know how to explain her every other than chaotic. She talks very fast and a lot. I don't have an issue with that. However, I did have some weird vibes and feelings about her and trusting her. She did a good job with my Brazilian wax, brow wax and lamination. I decided to book a sensi peel with her. I had it before and it was wonderful, so I was looking forward to this.
See photos for full details of what happened during the peel and at checkout/aftercare instructions. Due to character limit, I can't post it all here.
When I woke up the next day and looked in the mirror, I panicked. It looked like I had a chemical burn. It hurt so much. This was not the scab I expected. My boyfriend and I went back to clean slate. I spoke to the girls at the front desk and they called the owner, Marilyn. They put me on the phone with her. I was on the phone with her for 20 minutes. Nowhere in that conversation was an apology or an offer of a refund. I didn't understand why the scab covered such a large area, especially since the pustule was round and in a small place. I was told that it happened because of the extraction being done and the skin reacting the the peel, and because the bacteria from the pimple spilled onto the skin cause the peel to overreact. If Courtney thought that was a possibility, she shouldn't have extracted it. I had an important week upcoming and was going to be in front of a lot of people, including members of our corporate team. This was not the time to go through this. I had a breakdown in the lobby while I was speaking to Marilyn. She texted Courtney and was told that it wouldn't scar. Put neosporin on it and avoid the sun. There was no recommendation to go to the doctor. Marilyn asked if I got the aftercare kit. I told her I didn't and that Courtney said it was for the No peel peel. I thought that's what I got last time since I got the kit. Marilyn looked it up and saw that I did get a sensi peel and should have received an aftercare kit. I think this shows you that Courtney doesn't care and has no attention to detail. She doesn't know what goes with what, or even look at client's previous records. If she did, she would know all this. I don't know where the 10 years of experience is. Marilyn stated that they will give me an aftercare kit at no charge (which I should have received in the first place) and then call me later. The extent of an apology was "do you feel better talking to me? I feel bad that this happened and that you're crying." No apology. No refund. The peel was $130 and I tipped $26.
I went to my dermatologist the next day to get it looked at. Immediately, she said that it was infected and prescribed me antibiotics. She then told me that it would be a scar. I then had another breakdown. She had me meet with the medical esthetician that works at her office. I showed her the aftercare instructions that were given to me and she was shocked. She told me absolutely do not follow those instructions. She was also shocked that she had me book a facial a week after a peel. I paid $79 for the appointment, $20 for the meds, and then I prepaid the initial treatment plan to fade the scar with the esthetician, which was another $400. It'll be more as we continue to treat.
Marilyn did call me throughout the week, but I sent those calls to voicemail. I decided my peace was worth more thank speaking to her.
The scab healed, but I now have a red mark with added texture on my face. I am self conscious about my skin and now I have this. The emotional distress this caused me is awful. I have severe depression, PTSD, and anxiety already. This triggered my anxiety to where I had 2 panic attacks. I haven't had a panic attack in 4 years. I had to go to my therapist to help. That was another $250. I am now traumatized from this experience. I can't look in the mirror without seeing that scar and it makes me emotional every time.
I consulted with an attorney, (another $200) but due to their waiver, I couldn't sue, even though the attorney agreed that this was absolute gross negligence and incompetence. He recommended to file a complaint with the Consumer Protection Division through the Texas Attorney General's office. I did, and they escalated it the Texas Department of Licensing & Regulation.
I will no longer give Clean Slate business. I am traumatized. I am out over $1000 because of this salon and Courtney Rae. read more