I went to the location at Bay Street in Staten Island on 5/7/2020 until approximately 7 p.m. I inadvertently left some clothes in the washing machine. I called this morning at 10 a.m. to say I left clothes and wanted to come pick them up. The Clean Rite rep said that she did not see any clothes when she came in. I asked her to check and she said they are not there and that the guy who cleans at night probably put them in the container outside. I asked her was the container a dumpster and she said yes. I went there at about 10:30 a.m. and told her I was the woman who called. She became very nasty right away - when I finished telling her my problem, she said, "Are you done?" Then she told me she can't be holding clothes for people and most people don't even want us touching their clothes, and I don't know who is coming back and who is not. I have left clothes in a laundry before and they were always there the next day. This is my first time washing at this location and it will be my last. I had dropped my clothes off to be washed at this location before, but the last time they ruined an expensive sweater. I brought the sweater in to show her why I was washing my own clothes. She said, "About your 2nd issue - people have to read the tags to see if it could be put in the dryer. We don't have room to hang things up! A lady brought in 3 coats this week that said dry clean only! Then you want to get mad at us because you didn't read!" I said the sweater could have been dried on no heat but someone obviously put it on high heat. She then said it would have burned up if it was on high heat. I then went out to the dumpster and there were no clothes inside. There was just laundry garbage - it was a small dumpster that had not been emptied and I felt all the 5 bags that were in there. I went back inside and told her they weren't in the dumpster. She said, "You looked in the container?!" I said yes and that I can see over into it because it is small. She said, "Oh, not that one, the other big white ones with the handles." I told her those are shrink-wrapped since Coronavirus started and there is a note on the front saying their employees are not picking up, so nothing can be left there. She said, "Oh, well I don't know." I then asked her to call the guy. She said he is probably sleeping. I said call to see. She then said he was a teenager and he is at school. I said schools were closed. She said online school. I said then he should be able to take a phone call. She said to leave my information (which I did not because she is was being nasty) and she would try to call him later. I saw many negative reviews after the fact, and now I see why they are there. I should have looked before I started going there. read more