I'm not one to write reviews ever but I'm just so disappointed. i've lived in the heartland village neighborhood of s.i for over 10 years and bi- weekly did about $50-80 in laundry here with mostly drop off service and occassional manually as well. So you can imagine how much money they have made off of me over many years.
I truly appreciate the ladies there that do the actual laundry and I always left them a $4 to $5 in the tip jar. THANK YOU TO THE LADIES WHO BUST THEIR BUTTS TO MAKE THIS PLACE THE ONLY REASON why I wanted to try to go back here after a year of not using them due to the BAD ATTITUDE OF THE OWNER HIMSELF and the night staff. BUT I WONT BE GOING BACK EVER AGAIN nor recommending them to anyone anymore!!!!
The male owner has TERRIBLE ,TERRIBLE manners! Also, a BAD ATTITUDE and ZERO patience! ( However his son and family have been plesant to deal with over the years.)
I dropped off 4 separate bags of laundry, one belonging to a different person. I AM PAYING ACCORDINGLY .95 cents per lb. & $10 minimum for any bag less than 8lbs. My ticket was $48 prepaid and I added a $5 tip. When I went to pick up the bags there was only 3. I simply said I am missing a 4th bag and the night guy there was not helpful, like oh well. The owner with a terrible attitude started complaining. Weighed the bags and said that is it, that's the weight. I said ok then where is my 4th blue bag with all my black work clothes? I was given more negative attitude from both parties and I asked to see if I can help point out the bag behind the desk but was told I was not allowed to. So the owner made a scene, opened my bags and pointed out it was all in there.
Ok that is Great!! Thank goodness all the stuff is accounted for!! Now...... all he had to do was nicely say that from the beginning instead of making a big scene and charade!!!!!!!
HOWEVER, WHY WERE THE BAGS WASHED TOGETHER?
This is not sanitary practice when people under the same roof are not related but rather roommates. I paid accordingly. My bags should have been washed separate.
As hes complaining he walks over to a teeny tiny printed taped note about the size of a fortune cookie paper and about 3 inches wide, under the ledge of the counter amongst other very teeny tiny notes that are not clearly seen nor verbally stated when the bags are dropped; stating about mixing bags ( nor did I try to read it after he nastily pointed it out, because it's seriously a joke at how small the note was and its placement.)
ITS SAD, because his lack of good customer service, never a smile, never a nice attitude.. I'm going to take my money BACK to WHITE STAR LAUNDRY ON AMBOY ROAD & RICHMOND AVE WHERE THEY DO A GOOD JOB BUT WITH A PLEASANT ATTITUDE ALWAYS!! THE OWNER AT WHITE STAR, EVEN WHEN EXHAUSTED AT THE END OF THE DAY IS SOOOOO FRIENDLY AND PLESANT, AND ID RATHER GIVE MY MONEY TO A BUSINESS OF HARD WORKERS WHO ARE STILL GOOD PEOPLE!!!!! Oooh... AND THEIR DROP OFF SERVICES ARE A BIT CHEAPER THAN B&B.
YOU SHOULD CHECK THEM OUT!!! read more
