Not very accommodating when you carry in your laundry and when you're in a hurry to get your laundry done or for their same day or next day service. They claim same day and next day service but that is not so, all machines are used by them so don't waste your time here. Heres the situation I have encountered there on too numerous occasions. No machines available.
Walk in and Self drop offs are not a priority in any way shape or form at this establishment. They prioritize their pick up and delivery service customers first over you in person with extremely terrible walk in and drop off customer service. The tall older woman ignores you when you walk in to wash or drop off your laundry. She does not know the first thing about customer service. She is extremely sad miserable unhappy and an ignorant emoyee/person. There are no smiles and only mean nasty comments out of her mouth.
Sadly she should, but doesn't know the first thing about customer service when dealing with customers in person. Hopefully either she or management reads this. Here's the first lesson for her in customer service. Please Greet walk in customers with a smile and hello and ask how may I help you? Do not ignore, yell and talk over, down to customers. Do not treat your in store customers poorly. Do not order customers around, they do not work for you, you work for them. Do not scold any customers as if they are your children. Common courtesy and customer service goes a long way and is uncommon business here. Unfortunately being ignored and having to wait for her to assist you while you are in this place of business at the counter is common place. Also your told your laundry will only be ready in 3 or 4 days to pick up if your decide to let them wash it. This is not acceptable, very inconvenient and just an all around terrible experience. Open 24x7 does not mean they actually work 24x7. When told it will be ready in 3 days and only at night which is closer to 4 days then you just gotta naturally ask in response," Why will it take so long for your laundry service?" This is a normal question any customer would ask if you have same day and next day drop advertised but walk in puck up is After 3, 4 or more days after 630pm? I'm trying to save myself time and having to wait for the pick up and drop off servipce at home on your schedule by dropping off and picking up my own laundry on my time and my schedule not to be chained to your delivery service, so why am I forced to put up with you acting bothered by my schedule at my convince? Why do I go to the end of the line for 3 days and longer? Again this has happened to me way to often. Isn't it more convenient for your establishment as well as me, by my traveling with my laundry hither and fro saving you the pick up and delivery stops? Makes sense to me that it would be appreciated but sadly not so here. They will make sure you know this from the moment you walk in and leave without even a thank you.They advertise same day and next day service. Being yelled at that your very busy with your pick up and deliveries is a good thing for you but not good for a walk in drop off customer. Pointing to a pile of other peoples laundry sitting piled on the dirty floor means nothing to other walk in customers. Besides the poor excuse for customer service ***beware*** your laundry will never come out smelling fresh or clean, leaving one to wonder if they even used detergent soap at all in their washing, I learned my lesson. Seriously your laundry will not come out clean with stains remaining and seemingly your laundry will just look and smell wet dried and folded.This was my last straw with this laundromat. There is another laundromat across the street a block away called 5 Star so they will be getting my business from now on. *Warning to pick up and delivery service customers, faster service does not equal clean laundry. Honestly just stick your nose into your laundry bags and take a wiff of it. I promise you, it will be ugly lmao..*Warning stay away and believe the reviews from other customers that have actually been in this place like I have.
There are way too many other laundromat sites available as other options to this one.
Good bye Not So Nice Not So Super Clean read more