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Clean Credit Rx

5.0 (1 review)
Closed • 9:00 am - 6:00 pm

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7 years ago

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OneMain Financial

OneMain Financial

(4 reviews)

This place is trash. Unorganized did not call until 2 hours later after the appointment time. Betty…read morethen Asked for more documents. Then she said call her back once, I sent the document. 10 minutes later I called back she on lunch. 1 provided the documents and I didn't hear from Betty for another 2 hours. She tells me she wants to do my truck as collateral. I said fuck no I can sell my truck and get the money. I wouldn't need a loan at that point. If I wouldn't have told you about my 3rd vehicle my truck I wouldn't be up for discussion. What a f****** stupid lady

*LONG POST**I didn't have a great experience at the beginning working with ANA from the Burleson,…read moreTX branch. She was absolutely HORRIBLE from the moment she called and I started working with her. I was already hesitant about getting a loan anyway. Im VERY big on customer service. She wasn't kind or welcoming at all and lacked customer service skills. Every time I spoke with her or asked questions, she was rude and not friendly. She rushed and talked over me EVERY time. However, I proceeded with the process. When arriving to close on my loan I wasn't greeted by her (just a hand signal to come over, no hello, hi, how are you doing etc) and again, rushed, talked over me. Nothing was explained to me at all from her during this process, just rushed and rude. During the closing, Ana had a nasty attitude. I know she felt that bad energy boiling as i sat there staring at her rudeness (trying not to go off) Then she had the nerve to ask me, if I was having a bad day? Lol I said ARE YOU? How about, how are you today?! I proceeded to tell her this hasn't been a pleasant experience working with her (she basically said ditto) I told her I'm VERY big on customer service and hers hasnt been the best. All she said was, I know youre the customer, BUT....I said seriously? I match energy!!! You have been horrible from the start, all she said was ok, clicked her mouse and shrugged her shoulders. I got up and walked out. I immediately asked to speak with the branch manager Thank God, I decided not to complete it with ANA. I was about to leave, until I spoke to the branch manager (Erin, I believe, I can't remember) she was sooo pleasant and nice and I spoke to her in private about my experience and concern with Ana. She literally turned everything around and I actually felt valued. She listened and it seemed she actually cared and wanted to fix my experience. A BIG THANK YOU!! The branch manager assigned me to another loan officer NORMA who was AWESOME! NORMA was very thorough, patient and helpful, excellent customer service (which I didn't get at all from ANA at all) this is why I rated it 2 stars. If I had spoke with NORMA or any other person than ANA, I probably would've rated 5. If you decide to go to this branch. Ask for NORMA or anyone else besides ANA.

OneMain Financial - OneMain logo

OneMain Financial

(2 reviews)

I grade this place a "0" out of 10 (A FUCKING BIG FAT ZERO / NO STAR) 0.00%.... I'm disgustingly…read moredisappointed and dissatisfied with the service, staff and level of competence here. They blind side you with undergoing a another unnecessary verbal application via telephone even after approval notification / email from completing originally application, submitting all required documents and paperwork, suffering a permanent hard pull credit inquiry that hurted my credit... just to be given an approval for a larger amount just to be forced to undergo a verbal application and told afterwards your approval is a different 10x lower amount. WTF This place is a fraud and a despicable debt trap .... There's never any consistency with their revolving door staff and/or staff incompetence with procedures...they make the process so painful and difficult .... this business is horrible. DO NOT USE THIS DIRTY HARD MONEY LOAN COMPANY ... NOT WORTH THE TIME or THE HARD CREDIT HIT ON YOUR CREDIT FILE THAT WILL HURT YOU FROM DOING BUSINESS ELSEWHERE WITH A BETTER COMPANY WITH BETTER OPTIONS... PLEASE RUN ‍ FAST.... I'm reporting them to the Consumer Financial Protection Bureau, or CFPB for deceptive sales practices.. They handle complaints about deceptive practices, loan issues, and that kind of stuff. You can file a complaint directly on their website, and they'll investigate and help you get a response. If you have experienced any issues or problems remotely close to mine or any other issues this is your go-to place to complain and they will investigate..... places like this SHOULD be taken down seriously ASAP

Went in. They immediately referred to the site rather than taking my application. After filling it…read moreout, she asked what it was for, which I stated personal items to help with my new job, which they took as business , and they do not do loans for that. I don't remember having this issue on a prior loan, but would not recommend them if they can't fulfill a simple personal loan which could have easily been paid off the next week.

Clean Credit Rx - debtrelief - Updated October 2026

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