It's honestly astounding how this place keeps up a business. The only reasoning I can see is the location, which is, very central. But truly not worth the minefield of engaging with this studio.
I was a member here for about a year, in covid pre vax. The studio held that policies were to stay masked indoors (there was an outdoor area for eating), but a group of girls would constantly come in, bring wine and snacks, and sit at the wheels or wherever near whoever with their masks down eating. I had a few interactions with one of the girls where she wanted me to break studio rules and was very rude to me when I wouldn't, so on top of the mask issue, I reported her to the studio a number of times. Response from admin was that they agreed that she was in violation of studio policy and would speak to her. To my knowledge, they never did, but it made me feel like I was within my right, when I saw her mask down eating inside again, to ask her to please pull her mask up. When she was super rude to me again, I tried to talk it out with her. Things got heated, and I was given a warning. I was on my way out of the studio anyway as I moved and was going to work at home.
I ended my membership. 2-3 months later, the bookkeeper would not close my account saying that they still needed to go through the tickets to firing to see what I owed (even though I hadn't fired in the timing she was referencing). I knew that they invoiced tickets for firing in batches, in whatever timing they pleased (sometimes months later), so it's almost impossible to keep track and you'll never know when things are getting taken out of your account. But this was a lot after leaving the studio. Money was difficult for me, and I needed to know where I stood, so I kept on communication to no avail. One day, I called my bank and put a stop payment on my account to end the ordeal.
I should have known that in the early days of being a member that this place was a nightmare. When everything was closed on the stretch and things would get pretty deserted and more dangerous than usual at night, most of us working late at night were women and the front has big windows that face the street. Men would bang on the windows and follow us to our cars. It was very scary. So a few of us asked if they might be able to put curtains on the windows. They said no because the "windows are advertising even at night." They care more about their advertising than the safety of their members.
There was also another time that I had an issue with something being fired and one of the owners was very defensive and blamed me aggressively for the mishap. There were also a number of times where I'd ask her general clay questions and she was either argumentative or gave me the wrong answer. The owners really don't know much about clay ultimately.
Also towards the end, I couldn't even get things fired right. Things were coming out cracked almost constantly.
Anyway, this studio is a nightmare. It's a shame because the location is really prime. But that's really all they have going for them. I tried to rejoin the studio recently (a year after all this), because bygones and the convenience. But they told me they "couldn't provide me with membership" and didn't state a reason why when asked.
They are cowards, terrible business people, unkind humans, and don't know much about clay. If you can go in, get what you need and go, bless. But keep an eye out for yourself and your bank account best you can! read more