Had a great salesman at young Chevrolet. Charles Steuart was great at his job. We did not end up purchasing a car from them because we repeatedly asked to test drive a brand new car and my wife and I sensed hesitation by the sales staff to allow us to put miles on their brand new cars. Repeatedly the salesman bought us up used cars to drive. Do they think I'm stupid lol?!? I've never experienced this before but I got the strong impression that the staff did not want us in the "brand new" cars racking up miles. Maybe because we weren't serious enough? This was a bad decision on their part because we went straight out to Jerry seiner where we purchased our new 2019 Chevy Silverado. Again I want to stress that our individual salesman Charles Steuart was very good but I know his boss didn't want us in the brand new cars. That was a mistake. read more

Payed $1068.31 for New front rotors and brake pads. 22 days later brake dust all over my front wheels, rotors already have grooves! This dealership is aRIP OFF! do not go to this dealership!! Contacting NBC 5 investigates. This is not a safe situation . With pads falling apart!! read more

Clay Cooley Chevrolet - Wheels with Black Pad dust from brake pads! - Car Dealers Near Me - Dallas, Texas

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Stopped by today to check out the 1500 with Duramax. Made it clear we had a mortgage refinance closing this week, and would purchase a truck immediately after close, but we did not want to change any aspect of our financial picture before then. This was communicated to the sales person and sales manger. Loved the truck, told Ralph would work a deal up on Thursday post close. For an email soon after leaving saying they had received and run our credit. We gave NO credit info, so was shocked so emailed back and asked for verification that they had, which we got. I then emailed and called and asked to speak with a manager just to make sure this was an email in error. Even though we had a commitment for a call back in 15 minutes, we are five hours later and no call. Long story short avoid at all costs. Question ethics and business practices! read more

I purchased my truck here in October 2023. It was an easy process and dealership has been great getting my regular service appointments. Highly recommend! read more

Alright people listen up If you guys order parts here make sure it's the right one because they charge you a 35%!!! Stocking fee.and if you past 15 days you cannot return it If it's a expensive part I recommend selling it on offer up 5 mile Facebook marketplace 35% is highway robbery read more

Clay Cooley Chevrolet - Read the last line - Car Dealers Near Me - Dallas, Texas

Matthew is so great! I've never came across such great people specially at a dealership this individual has such diligence in helping out there were no moments were he lacked his communication skills went above and beyond and don't get me started on how well he represented young Chevy! Thank you so much young Chevy for not only being great but having great representation. My mother car stayed in the shop for over 2 weeks and I had no issues at all knowing that state of the car and or where we were in the process I will always bring business to this dealership. read more

Dearest Friends, It is with great dismay that I must recount the treachery I have suffered at the hands of Young Chevrolet, a most unscrupulous establishment. Having set forth upon a journey of no less than an hour's time, guided by the promise of a noble steed they assured me awaited my arrival, I arrived only to learn that this promise had been but a cruel fiction. The merchants of this house knew well that the vehicle in question had already been claimed, yet in their avarice, they bid me forth nonetheless, hoping I might be so weary from my travels that I would surrender to their lesser wares. Such deceitful conduct speaks not of honor, but of desperation, and I would caution any honest soul against placing their trust in such a place. May this missive serve as a warning to all who seek fair dealing--there is none to be found here. Yours in righteous indignation, Timothy Dutton read more

Went in for an oil change. The service rep Ollie was very professional. I was in my way in about an hour.

Pre-owned side "Randy" told me they wouldn't do business with me since i was not buying today. That "when im ready to buy i can come back and then they will offer me business" Had 28k to put towards the jeep i wanted but since i said id like to wait and they said they "couldn't do anything for me their ONLY looking for business." I drove an 1hour and 20minutes to come and see this vehicle you'd think they would take me as a serious buyer. Not a single number given. read more

The service Manager Josh was very helpful and giving us the best advice about our car and our needs . It was a wonderful experience coming from everyone who helped us . Michael Sierra was our service inspector and his prompt response was appreciated. Thank you Clay Cooley Chevy . I recommend you to anyone who have a Chevy ! read more

This is the best service so far. Also if you work with Service advisor Edwin or other guys they are so professional and they going to make everything easy for you. read more

Mike Sierra is awesome. I prefer to work with him but I know at times, it's not possible. He should have gotten a promotion a long time ago because it shows he truly cares. I feel more at ease when I leave my trucks there. I feel the technicians are also very capable. Cashier was very respectful. read more

Would not recommend bringing your car here for service at all! LONG STORY BUT WORTH READ I brought my used car here for service that I (purchased from here by the way) at 7 AM in the morning! First thing the representative said was that my car was out of warranty because it was over 60,000 miles. Mind you I got the car at 60,000 miles. That was beside the point because I still had the warranty when the rep had the energy to finally check for it. Off the bat, he told that a $230 diagnostic fee would be charged for each problem that I showed up with which is insane by the way. He told me that if I didn't go through with the service I wouldn't have to pay anything. Please remember this. I was like fine I just want to figure out what's the issue with my car and we will go from there. I left my car that morning and didn't hear anything until 3 pm. The dealership as a whole closes at 7 pm. I had to go there on my own just to see what was wrong with my car. I get there and my rep is just standing there no emotion on his face . He gets me into his little outside booth and we discuss my options. He tells me that my warranty is in the process of accepting my repairs and I would just pay my deductible. A quarter till six and he tells me that an inspector may have to look at my car and if my car isn't here then it won't get fixed. That's no problem in my eyes but what about my means of transportation? This is where it gets good! Before I even handed my keys over that morning I asked my rep did the dealership do loaner cars. He immediately said no. I asked about it again when I got there later that day. He said they didn't have any available out of the 11 cars they had... I couldn't believe my ears. Out of the whole day we had he's telling me fifty different things. At this point I don't feel safe with my car being in his hands. Immediately I stop talking to him because he's no help. I went inside to management and he's claiming that he told me everything I needed to know from the beginning. I couldn't help but laugh at this point. Now I'm stuck with spending extra money out of pocket for miscommunication with the whole dealership. At this current moment I still have no car or updates on my vehicle. And it's been almost 48 hours. Currently still going out of my way to get updates on my car that I pay almost a grand a month on! Thank you Young Chevrolet for nothing! Update: now my car has transmission problems after getting my car fixed here. Avoid this place at all costs and don't even bother getting a Chevrolet car as they all brought me problems in the past. read more

I recently had trouble getting my key out of the ignition which indicated that the battery was starting to go bad so I immediately took it to Young Chevrolet. The battery still had a few months warranty left on it and they honored that and replace the battery. I only paid for labor. The service was excellent and I'll be taking all future issues with my Chevy HHR to them plus taking care of maintenance things to keep it running well. Thank you for the great service! I love my little HHR and Young Chevrolet. read more

Amazing experience! Would recommended to all my friends and family. Ask for Edwin, you won't be disappointed.

Highly recommend Frank was very smooth and helpful and got me rolling right off the show room floor in my new corvette ! Thank you Young Chevrolet for your good business the whole team was excellent and professional read more

My car was transferred to Young Chevrolet from LoneStar Cadillac without my permission nor knowledge! It went to the body shop. Andy is the body shop supervisor. He is a pathological liar! My car was returned to me with defects in the paint on the hood of my car. I called last week to report it and spoke to Andy's manager yet he never returned my call. I went up to the bodyshop today and spoke to Andy and he said "that's fresh", denying the damage! I will be escalating this matter! read more

I purchased a new Colorado in Feb. This past weekend, my check engine light came on so I took it in Monday morning. The vehicle has less than 4,000 miles on it. They then tell me they don't know what the code is so they'll need to contact GM to figure out how to fix it. I requested a loaner, was informed that they didn't have one available. So, I said I could "figure it out" for one day. It's been three days, they still don't know what's wrong with my truck and are still telling me, "we don't have a loaner". So, I bought a new vehicle and have to rent a different vehicle (without reimbursement) because they can't figure it out? Do better, folks! read more

I couldn't give lower then 1 star but it would be no stars You're EV tech must be very green or just looking for green from customers. His only RECOMMENDATION was for a battery replacement. There was no other option like software update. So I left with the same issue and the error not cleared with very little power left on my battery. So I paid $230 for no solution and no software update. It is at another dealership and the tech there said it just needs the software update. I will be posting this review on EVERY site I can to warn others about this dealership. I think the full refund of my payment is in order since there was not a thing and I really doubt he even looked at my vehicle read more

I purchased a 2025 Trailblazer at Young Chevrolet (Dallas) on May 31, 2025, trading in my 2020 Camaro with $4,000 down. The vehicle was defective and damaged. The body shop kept my vehicle without contacting me in the 7 day return grace period, forcing me to get another vehicle that carried a higher monthly payment than originally agreed. None of this was conveyed to me before hand. Despite liking the Trailblazer, the dealership's lack of transparency and professionalism made this my worst car-buying experience. read more

Service review: took our new car here for first (complimentary) service. The advisor was going to charge for oil change/tire rotation. So I asked isn't it free even though I bought elsewhere. Luckily the adjacent advisor overheard and indicated first service was free. The rating reflects lengthy time it took to just do oil change. I know they did not rotate tires b/c the wheel locks were still in the same position I had installed them opposite valve stem. read more

I found the car I'd been looking for and drove from Houston to Young Chevrolet in Dallas to get it. Brock was a great salesman. (SCRATCH THAT...SEE BELOW) The financing experience has been a bit excruciating. I bought the car on April 26th and have yet to receive a copy of my signed paperwork despite repeated requests to Finance Manager Eddie Vasquez. I feel like I ended up with a bunch of "add on" fees but can't confirm since I have yet to receive the paperwork. I waited for hours for finance despite a good credit score and felt rushed to be able to sign so I could leave and drive back to Houston. I can't say I recommend this dealership. UPDATE: Finally received a photocopy of the original documents. What happened to the originals? Oh yeah noticed repaired damage where the car was wrecked despite the fact that my salesman told me it had a clean car fax. My bad for not asking for the hard copy of the car fax. Deceiving salesman after all. Karma folks!! Does your owner know this is how you do business? Do not go to Young Chevrolet in Dallas! read more

Clay Cooley Chevrolet - Car Dealers Near Me - Dallas, Texas

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Recently went into the Young Chevrolet, auto parts, department, in Dallas, off of I 30. I was looking specifically for a sunshade made for a Chevy suburban. They had some in a display that you could pick up and walk to the counter and pay for. As we waited in a very short line that took a very long time, the clerk behind the window indicated that I would have to go wait in another line to get a salesman to write up an invoice for the item that had the price already on it. My son agreed with me. We simply set it down and stated that we will order it from Amazon. thank you but no thank you. read more

I wrecked my car on 10/01/2023. It is still ,in young Chevrolet's service dept. Every time we have called to check on it, they say it's gonna be another 1 & 1/2 to 2 weeks. And every time the reason is different. They have called me 1 time to give me an update. Then when "I" call them, they act like it's an inconvenience to tell me something or they just lie!! I have been without a car for two months now. I do have a job and can not get to work! I figured, since I was buying the car from them, that they would be the best place to take it. My husband and I have bought multiple cars from Clay Cooley, and I will NOT buy another from them. read more

Let's be honest about our pricing! Sales guy gives one list of prices for their oil changes and tire rotations then when my truck is finished I'm marked up 50 more dollars than what I was told. Asked the cashier about it and her menu list of prices was higher. I said they needed to update their list with the sales guy outside. She just looked at me like "oh you caught that" Appreciate the false advertisement and honesty. Great service guys! read more

If I could I would give negative! Josh the manager in service gave a price we agreed to and would be ready quick but no it turned to 2 months ! And to top it off the price we agreed upon increased by more than 1000 because supposedly I authorized parts that my vehicle needed and that was not true honestly it's as if they were guessing on what was wrong with my vehicle and his stories kept changing on why the price increased. Then he got crazy and was trying to kick me off the property .it was just an awful experience! read more

First visit, just a bad battery but Edwin made it painless, checked out the entire car (7 years old) and only recommended wiper blades! Washed the car without asking me or making a big deal of it, definitely coming back read more

Unfortunately, there is nothing good I can say about the service provided at Young Chevrolet. My car has been with them for just under 3 months for repairs with no resolution in sight. Reworks, lack of communication, and completely dropping the ball are the primary causes of the delays and my frustration. This is the worst experience I've had with car repairs, ever. I cannot caution people enough; if you want a communicative dealership, who will actually complete the job in a reasonably timely manner, this is NOT the place. read more

Sheddrick was an amazing salesperson and helped from beginning to end! Seamless purchase for my daughter's car!

Lousy service no loan cars for warranty work Hard to get in touch with. Hard to schedule work Couldn't get much worse read more

This past Thursday i was at my wits end trying to find a new car. I had called several dealerships and no one would return my calls. I finally called Barbara Choate and within two hours i had purchased a brand-new car! I did not have to go in and had it all done over the phone. How convenient! Picked it up and had a semi quick visit in the Finance Department with Jose Chapa. Thanks to all at Young Chevrolet! read more

Got a quote on a vehicle. Told them I was having a hard time affording the payment they offered. I was told with your credit you either need to put more down or buy a cheaper car. I said well how much cheaper will it be if you took off all the dealer coverages which I don't necessarily need of $3800 plus tax. Never heard back. So I guess they will only give you quotes if you buy their protection. Seem nice in the beginning but don't seem to want to help unless you have money in hand. The email I was given is not a valid email to send the information to the GM response to this review. So I will give an update on review once I given them time to reply. read more

Worst customer service especially the Service Department, I rather keep getting my car repaired elsewhere they barely want to come to work and do their job, so I know my vehicle wouldn't get fixed properly. read more

Every time I need something for my vehicle.. I come to Young Chevrolet... But there has been a couple of times where I come in and order a part and they never have it in stock... they don't even bother to order it for me.. they just say "go to another Dealer "! Poor customer service ... never coming back ! read more

these guys are great. I recommend this Dealership to anyone! very courteous and a managers are outstanding and go away above their way to help the customers! 5 Stars all day!!!!! read more

You couldn't ask for a better Salesperson than Sheddrick very solid guy however the operation there is shady to say the least. You can tell management gets a kick out of leaving customers in small congested rooms to sweat it out and feel like they've invested so much time you just have to make deal. To top it off my wife and I had come in and set very clear expectations on what our budget was and they came out with all kinds of hidden fees. At one point 3 hrs into the ordeal I popped my head into managers office as he had our salesman in there for the 4th time and told them we had to go home and get our kids ready but they had my info and could process everything over phone if we could make a deal. This ragged looking "manager" stands up and says "yeah we ain't gonna call you" .... "if you walk out that door our deal is off the table". Who treats a customer like that?!?!? We hadn't made a deal so easy to walk out however 3 hrs of our life dealing with a big doofus pretending to be a big man. read more

Jesus Barraza takes the wheel.. Literally this man assisted me the entire way with out pushing the sale and assuring me i knew everything about the Silverado I was interested in and also the packaged that best fit my needs and wants. This is my fifth purchase from the dealership and the staff there is very welcoming and customer friendly. If your in the market or need to get more info on a certain Chevy vehicle Model speak to Jesus Barraza. Your wallet and you're heart will thank you read more

Clay Cooley Chevrolet - Car Dealers Near Me - Dallas, Texas

Terrible. DONT GO. Gave me the wrong parts. Took 5 weeks for a headlight, then got the wrong headlight. Said it would be another 3 weeks for the right one, and i had to leave it with them read more

no good at servicing vehicle when calling no answer giving you the wrong information on your vehicle always trying to sale you something not needed read more

YOUNG CHEVROLET IS OWNED BY CLAY COOLEY IF YOURE WONDERING WHY CUSTOMER SERVICE IS SO HORRIBLE. They have been owners since atleast 2016. They also own garland Cadillac as well as many other dealerships that they don't disclose that they own. Stop contacting me, I had already asked nicely. If I could give them 0 stars I would. read more