The driver goes above and beyond so you can enjoy your experience. He has a very welcoming,…read morefriendly, spunky vibe. It was my first time in a limousine and I rented it for my wedding and he made it a magical experience.

Casey picked us up from our hotel right on time for a wine tour. It was just my wife and I but it…read morewas our anniversary. We rented the Limo for 6 hours and it can with non alcoholic beverages, chocolate, and even a jar of Grey Poupon. We threw Casey a curve and skipped our last stop as we had already drank our body weight in wine. We asked if he could just take us on a town drive which he happily did. We will be back and will use Casey again.

I was charged more than double what I was quoted. I called gave my exact address for pick up, the…read moreaddress for drop off and asked for a quote. It was quoted $204 total.We went 1 hour over, I understand that is an additional cost. It was $102 an hour she charged me an additional $306! Then refused to correct her mistake or take any responsibility.

This company is completely unprofessional. I had my bachelorette party this last Friday. The driver…read morewas great!! But an hour before our scheduled ride I got a text message that the bus wasn't working. We settled for a 10 person limo as it was last minute. I had 22 people. They ended up fixing the party bus and met us at one of the stops. The rest of the night was a blast. The driver informed us that because of the inconvenience the rest of the balance was forgiven. Because of this we gave him over a $200 tip. Today I got a call that said that I ripped her off and I still owe her $250?? When I told her what the driver had said she then said that she didn't communicate that to her driver and I still owed her $250. After discussing this further I told her that we wouldn't be paying $250 as her driver is a representation of her business and we offered him money for the remaining balance he refused and said it was taken care of for the inconvenience. But we tipped him over $200. She then threatened small claims court and began to tell me how bad of a human being I am.... Do not give her the benefit of the doubt after reading her bad reviews. I promise they all have truth and all include sketchy scenarios including money. I will never recommend this company to anyone.

Not reliable. Sooo disappointed. Made a reservation two weeks in advance for a wine tasting limo…read more for my 5 family members that came from out of town. I called twice and confirmed the date, gave them my credit card. When it was 15 minutes after the hour, I called to find out where they were. I was not in the appointment book, he had "forgotten", and said that he wasn't able to honor the appointment.

From the owner: American West Limousine offers professional and courteous transportation. Based in Medford, we're…read moreSouthern Oregon's premier limousine service. We offer vehicles to fit any need. Our fleet includes: Mercedes & Lincoln towncars. Full sized sport utility vehicles 14 passenger vans SUV Corporate functions, winery tours, casino runs, non-emergency transportation, airport transfers and special events.Please call today and let us show you why we are the premier luxury transportation provider in all of Southern Oregon.

Not professional at all and the customer is not right with them. I gave them plenty of advanced…read morewarning regarding a cancellation and he still wanted to charge me. That's fine. I'll pay the $80 to get rid of him and take a steady stream of business elsewhere.

I was organizing a wine tasting tour two days before my wedding in Ashland. After making the…read morereservation months in advance and confirming my reservation two days before the tour, they cancelled on me the morning of. They claimed they couldn't legally take their bus to my hotel outside of Ashland due to the winding road, but the hotel owner confirmed this was not true as giant logging trucks rumbled by. Plus they had many months to figure this issue out. Clearly they got a higher offer for the bus that day and left us high and dry. Very unprofessional, don't trust these folks.

Taste of Honey failed to check their bus prior to our reserved day. We were canceled on an hour…read morebefore our pick up. Extremely unprofessional and rude when notifying us of cancelation. Do not trust this business.

Like the other reviewer, I would leave no stars if I could. I was organizing a wine tasting tour…read moretwo days before my wedding in Ashland. After making the reservation months in advance and confirming my reservation two days before the tour, they cancelled on me the morning of. They claimed they couldn't legally take their bus to my hotel outside of Ashland due to the winding road, but the hotel owner confirmed this was not true as giant logging trucks rumbled by. Plus they had many months to figure this issue out. Clearly they got a higher offer for the bus that day and left us high and dry. Very unprofessional, don't trust these folks.

User BEWARE when using a credit card!!! They overcharged my card twice for a total of $700.00…read more They claim they have to keep your credit card number on file for "tax" reasons. My card was charged 4 months after using the service. It took me 6 months to get only a portion of the money back. They gave me excuse after excuse. The person even disguised his voice once so he didn't have to take my call. When I finally became upset after months and months of trying to resolve the situation. ..he threatened me.

We have a second home near Medford and always call to be picked up or taken to the airport. Except…read morefor one incident where a flat tire delayed us, David has been great and reliable. We have never had any of the problems described in the negative reviews. I do not believe them. Michael Hart Agoura, CA

While on our way to California we stopped over at a Medford hotel. I dropped off our van for a…read morescheduled service for the next morning) at the local MB dealer; unfortunately I arrived long after they closed (8:30pm), so I needed a ride back to our hotel, 6 miles away. I called Bear Creek Taxi & the driver showed up before I knew it. This taxi was in a pretty new & clean suv. We were treated to a nice ride in a comfortable vehicle & the guy was professional & kind. Payment was also super easy via Apple Pay.

After traveling all day to get home on Christmas we landed at 1050pm in Medford only to find uber…read moreand Lyfts prices doubled due to supply and demand on a holiday la couple taxi company were not even running fit to holiday, Well bear creek was not only there when we needed them there was no price gauging and the car was clean and warm and big enough for 3 of us and 6 large pieces of luggage! Driver was friendly and helpful...well done Bear Creek Taxi

I called them three times in one day, trying to arrange an early morning pickup to get to the…read moreairport, and never received a call back. I eventually went with another company. On a previous occasion, they got us to the airport just fine, but didn't have anyone there to pick us up, although I had made a reservation before we left, and had called them before getting on the flight to Medford. I won't use them again.

This company is offensive. We needed transportation from Medford airport on a very late Sunday…read morenight arrival. We waited for ~ 30 minutes for a taxi to arrive. Then we were told to take us home would be $100.00! (for a 23.5 mile/21 minute ride on highway). It was cold and we were tired, so we paid the ransom. There was no meter used for the ride and likely the money was just pocketed. I would avoid this company like the plague. Very sad to take advantage of people this way :(